CanvasBeesReviews 103

I had the exact same bad customer service as Cris F wrote when I called yesterday 10/11/17. I called the main customer service also, after writing an email with no response, and the guy was very rude and said he couldn't help me and I asked to talk to someone who could and was on hold over 20 minutes, when I had to hang up. I ordered two 16x20 prints and emailed them a few weeks out to see when I should expect them because I got not tracking info and when I logged in it said I had no orders, but I already had paid for it! When they arrived I received a 12x20 and 20x20, when the customer service rep said they emailed me to call them....I looked it up and they emailed me to tell me they "were having trouble adjusting my prints" which I thought was just taking them longer. I received the prints 6 days after they sent the email, which meant they only waited for me 4 days and printed and sent them out the wrong size. They did NOT call me or leave any type of phone message. I asked why they wouldn't have called me - he said "you should have checked your email"....such a nice customer service guy "not!" So I paid for two prints that don't fit and nobody will contact me back!

I ordered three 16" x 20" canvas prints four days ago and they arrived today! I can't believe it! They were a surprise to my husband and, based on negative reviews, I was worried about open the box in front of him - fearing they may look poorly made. Well, he was there so I opened them. THEY ARE BEAUTIFUL! I have had none of the issues I so feared when ordering. These are a ton of bang for the buck!

I ordered two canvases last month. When they arrived, the quality was very poor. The canvas was stretched too tight in some areas, too loose in others, causing it to bubble and distort the image.

It took multiple emails to even get a response from Customer Service. They refused to refund the order and instead said they would print the order again. I sent multiple emails saying that I wanted a refund since the event I ordered these for had already passed. They ignored those emails and sent the reprints anyway.

Very poor quality. Awful service. Would NEVER order from them again.

I placed an order on 9/9/17 and a few days later I was curious of the progress so I logged in to their site and under "My Orders" it says "You don't have any past orders." Obviously pissed, I sent an email asking for status or I would contest the credit card charge as fraud -- no response. An automated email was sent later saying that my artwork would arrive between 9/20 and 9/22 with no tracking number, etc. It's the 23rd and still nothing -- no tracking number and the site still says I have no order history. And this is for 2 pieces of ROLLED canvas in a SINGLE SHIPPING ROLL that they CHARGED $30 TO SHIP which is BS! And their stupid BOGO sale that supposedly ends with the stupid countdown is complete BS that just resets EVERY SINGLE DAY. Total scam tactics that I didn't catch because I was in a hurry to get a quick gift for a friend and was dumb enough to trust a company that miraculously was just simply a top Google result... Total crap company - if it even is one. I'll definitely be taking this case further than a simple bad review...

I ordered a large canvas print from Canvas Bees. Fedex broke it during shipment. The frame was broken and the canvas was torn. It was not salvagable. I filed a claim with Fedex but they denied, saying Canvas Bees was the shipper so they would have to file the claim. I tried contacting Canvas Bees several times to resolve this, both my email and telephone. Emai went unanswered. First voice message went unanswered. 2nd call was answered and I was put on hold for 30 minutes, then disconnected. I called back, waited in the queue, and was disconnected again. This is not a reputable business.

Let me start off by saying I had ordered all most 2 dozen pictures because of a sale they had, most of them 24 x 36 1.5" gallery wrapped. After placing the order my wife was worried about placing such a large order from a company we've never used before. I looked up reviews and started to get worried myself after reading so many bad ones. All my pictures came on time very well packed. I only had a problem with 2 pictures, one was discolored and the other had a very small white spot (maybe something was on the canvas when it was printed and fell off after?) I called up and spoke to Jesse and they are going to reprint both pictures, I had to pay for shipping to get them sent out which was a little bit of a bummer but understandable. I am an amateur photographer and all my pictures have a signature in the bottom corner (@brendonjonesphoto IG) when getting these pictures printed I realized this was going to be very problematic with gallery wrapping, If I got them normally wrapped my signature would be on the edges of the picture and be unidentifiable and look horrible. My only option was to have the edges mirror wrapped which would leave the signature in its place but just mirror it on the edges, this would look a little bad but still much better then the first option. When I got my pictures all 22 of them had the mirror of the signature on the edges edited out! This was amazing, I never asked for it to be done they just took the Initiative. I plan to display and sell these pictures and this makes them look so much better. I have used other places to get my pictures on canvas and had problems with pictures being poorly packed and damaged while shipped or sent with big white streaks on them that clearly happened at the time of printing but were still shipped out, I didn't have any of these problems with them and I will use Canvas Bees in the future.

My order was to be shipped between 08/11 to 08/15 after 08/18 I called and was told it would be shipped that day. On 08/22 I called and again was told it would be shipped that day both times the gentleman on the line showed no concern for the delay. Finally on 08/24 my print arrived "Damaged". The packing had no cushion for the print and the jointed frame was coming apart. Once hung on the wall the print has a wrinkle running from top right to bottom left. I wish I reviewed this site prior to ordering.

Ordered a canvas print for a birthday present, didnt receive it in time. Called to address the problem and "Jesse" told me it would be sent out as soon as possible. Then received an email that they couldnt make it and would refund the money. I asked to speek to a manager. No manager... what? Then he threatend to keep my money. I told him I would file a complaint and he threatend to find out where I worked and file a complaint. What a sham of a buisness. Calling my attorney if the money is not refunded!

I ordered a 16x20 for $14.99 and received a 12 x 20 and was charged $15! Plus $16 for shipping. I called and the young man who answered he said he was the owner. I told him my problem with my order. AT first there was miscommunication between him and I. I have to admit I was frustrated and hung up because I felt like he was not listening. He called back and was patient to hear out exactly what I needed. I was very pleased that offered to graciously refund my shipping of $16. He offered to even credit my entire order. I simply took the shipping refund and did pay for the canvas. It am grateful for small business such as Canvas bees who are willing to call their customers back and make things right after a misunderstanding. My picture of my children is clear and looks amazing on our wall. My family loves the canvas picture and the colors. Thank you Canvas bees for caring enough to call me back to make this right. I will come back because of your humility to seek things out. I will be purchasing my clients closing gifts from here in the near future!

I tried this website to make canvas prints of my paintings for a friend. I usually have a local printing company make them, but I wanted to try something new and cheaper. When my prints arrived, they were horribly distorted and the colors were very off. I showed my friend the prints and she did not want them. I called Jessie the next day to try and get my money back. He would only reprint them. I didn't want that, because they were horrible the first time and I had to get my friend the prints fast and couldn't wait another week or two to see if he did them right. I told him I only wanted a refund. He made me send him pictures of them, so I did. I sent the original pictures and the ones he made. He didn't see anything wrong with them. He must be blind. I continued to argue with him, because his return policy states if they are bad he will refund them. He said he wouldn't. I threatened to write bad reviews and turn him into the BBB. Only then, did he say he would give me a partial refund and I had to ship back the ones he sent at my own cost. I paid $45 for the two prints and he would only give my back $27. I hung up and started reading reviews on him-something I wish I had done first. I e-mailed him the next day threatening to go the BBB and Federal Trade Commission if he didn't refund my money. He never replied. I called him again later because I wasn't sure if he had received my e-mail. I tried to negotiate with him and get two completely different prints made. I wanted something for my money. He refused and said I keep changing my story. The only thing I ever asked for was a refund until today. He is so arrogant and rude when you talk to him. I don't know how he has stayed in business this long. I did report him to the BBB and to the FTC and hope they shut him down for good. Thank you for nothing Jessie, here is your review as promised!

My experience with CanvasBees was dismal. Their communication is non-existent with no response to email or phone calls. 3 weeks after the promised date my order was still not delivered. Only by filing a claim with PayPal was I able to recover my payment, and even then their response was a bogus attempt to excuse their blatantly amateur performance. I question the veracity of any positive review shown here. BUYER BEWARE!

I posted a review back in March and did not hear from anyone; wasn't expecting to, then I got a response in May. 2 MONTHS TOO LATE! Apparently the owner; Jesse, of the business thought my bad experience was worthy to respond to. Interesting that the conversations I had on the phone were with him and his response was "can you please advise what was said in regards to a tracking number.?" SAD! 2 months later and my bad experience with this company is a concern. In fact his response to try and exonerate himself was unsympathetic. I noticed the recent abundance of 5 star reviews and the pattern for which they miraculously appear immediately after a 1 star review has posted! Save yourself any future frustrations with this company and order else where! You'll only be sorry when you too experiences their BAD CUSTOMER SERVICE and their unorganized untimely shipping procedures! Just trying to look out for you! BTW they own CANVAS PRINT FACTORY also. BEYOND BAD CUSTOMER SERVICE! NO customer service what so ever! CHARMA IS REAL JESSE!