Cancelon

Do not book with these guys. Scam!
I booked at price of 103/night plus tax. Reservation was not actually made at the hotel. Took almost 1 hour on arrival to get that straight. Amount charged me was $452. For three nights. When I got the hotel check out document, hotel had only charged 295.95. Cancelon said difference was the fees. The paperwork shows room rate at $116 x 3 = $348 plus $104 for tax and fees.
State tax and occupancy fees are actually 9%. Cancelon charged 30% for fees and taxes. Cancelon would make no adjustment. Don't book with these guys unless you are prepared for a big surprise!

I booked 3 nights in Kuta beach, Bali for $394. Then I realized it was a mistake, so I called the company. Asked them to cancel the reservation and waive the $19 cancellation fee.
They did and I received the confirmation within minutes. I checked my credit card and my charge was reversed as promised and I get a full refund.
Would probably use them again but still puzzled as to why there as so many negative reviews. Compared to positive ones, 5 to 1 ratio.

Booked 2 rooms, 2 days before my available cancellation date, they switched my hotel due to overbooking. Giving me fear of no accommodations, I accepted only to find more taxes and fees. Contacted original hotel and they still had rooms at time of switch. Now they refuse to reimburse my booking fees which they billed at once the rez was made. This company is B/S DO NOT USE

If I can give zero stars I would. They lie, cheat and steal. Booked a room. I asked to check out early due to extenuating circumstances (hurricane). The hotel said no problem just check with third party- cancelon. Antonio at cancelon said no problem as long as you provide proof of check-out and the hotel agrees. We provided proof and received the run around for weeks AND NO REFUND. The hotel confirmed to us multiple times that they did not charge for the remaining nights so this cheap crap website is stealing and keeping our money beware! Worst customer service and they lie.

Booked 4 nights in Paris about a month in advance and paid with credit card. After reading a few bad reviews we e mailed Cancelon a few days before departure to confirm, no response. Took a cab to the address on printout, Hotel had no reservation, the type of room booked does not exist, hotel fully booked. French support number is a non working phone number. Sent E mail while shopping for another hotel, never heard from Cancelon again.

My husband booked a hotel for Jun 4 - Jun 8 in Paris... he arrived and there was NO record of the reservation. He has been waiting for 1/2 an hour in the lobby (note that it is 9:30 pm in Paris at the moment that i am writing). Cancelon has not helped us resolve this issue nor offered to give us a refund. Instead, they are having him wait in the lobby of the hotel to see if this clears.

I have used MANY online services for booking, but this has never happened to me. I don't understand how this company is still in business. It should be closed.

I'll admit, I was a little worried at first having never heard of CancelOn before. And the spelling mistakes in the voucher email ("starring" vs "storing") also set off a few alarm bells. After some research, I learned CancelOn resells hotel bookings that are otherwise non-refundable. Once I realized this, then I understood why it can take a few days before the hotel can confirm the booking. And within 48 hours I had received a second email with confirmation and I called the hotel and they also confirmed the booking was made. Overall, I'm very satisfied with CancelOn and a big thank-you to Emma at customer service for patiently explaining everything to me.:-)

I booked a trip in Oct for Dec and have just found out that my hotel has no reference for my upcoming trip. I've been in touch with Cancelon twice in the last 5 days saying they are waiting to hear back from their 'travel partners' before they can register with my hotel. This is fraudulent and incredibly stressful. I'm launching a fraudulent claim with my credit card company tomorrow. I would recommend not using this organisation nor Trip Advisor for any trip planning.

I booked online and was charged with certain amount of service fee in addition to the basic room fee which they advertised on the website. I chose them because I saw they offer better price than other websites. However, after the service fee, it is even more expensive than other websites. Be careful, and review your reservation before making the payment. They put "taxes and fee" as one item, so you may assume you are only charged with tax. Worst hotel booking and custom service ever.

Buyer beware, searched and found room for 2 beds. Somehow switched to Cancelon company who booked the room as non-refundable. They sent confirmation of king only. Called immediately and they would not help rectify. Bait and switch on hotel room and there is nothing you can do. Amazon Prime credit card with Chase bank would not help our at all. Out $940 and they do not care. This is scam, just search reviews and 100's come up that had same problem. Worst customer experience I have ever had. They absolutely will rip you off and there will be nothing you can do. Find your rate and go directly to site to book. Do not fall victim to this scam. Find best price and book direct.

2+ months ago I made a res through them for my first trip to Israel. Later I changed my flight and wanted to extend one day onto the reservation. They responded: we have to speak to our partners first, we'll let you know." This was A MONTH AGO. They never contacted me... something that would take 10 minutes (if they cared about their customers at all) was apparently too much. Meanwhile I am stuck not knowing if I have a place to stay for my first trip to the middle east. Clearly a scam. Stay away.

CANCELON: They Scammers based in INDIA

HILTON has happily issued my Refund for 2 Nights Reservation.
Still a week later, no Credit to my account.
I am filing another complaint with FTC and Hilton Hotels for allowing these thugs to seat in the slums of India and scam people with bogus reservation.

ALL I NEED IS MY REFUND.
I WILL MAKE SURE YOU ARE BANNED FOR BUSINESS IN THIS COUNTRY.

Wait and see

ERIC ALDRIN
*******@gmail.com

My flight and business trip was cancelled due to Hurricane Irma in Florida. I provided copies of all my cancellations. I contacted them before the hurricane hit 7 days ago and they still have not gotten back to me. I don't think I should have to stay in a natural disaster area that has no electricity, gas is scarce and the state is under emergency. No one has responded to may chat or emails to the company and the phone has constantly on hold. Very frustrated and disappointed with company. Do not use them.

Good price. Hope the room is there for us when we get there. The booking portal had no prompts telling the user what information to type into the online form. One has to guess at what to type into the boxes to place the booking request. Took several tries and more than 15 minutes to place the order. Then, when it finally looked like I'd hit the correct information and my order was accepted, the site showed only a series of dots moving in a circle for about 5 minutes. No "we've sent an email" or "Confirmed" or "Success" or any other note. I finally checked email to find a confirmation message. Very uncomfortable.

I booked a hotel through this site for two nights totalling $588.00. The booking went through like normal. An hour later I get an email that there were not any actual rooms available and my booking has been cancelled and a refund will be issued. A couple of days later I check my bank statement and realize I was charged the $588.00 anyway. I call Cancelon and they apologize, they "forgot" to issue me a refund. They then tell me they will issue one now but it will take anywhere between 3-10 business days for the funds to be transferred back into my account. I recommend you skip this site entirely and go directly through the hotel to ensure you are not ripped off, or out of funds for several days until a refund can be issued.

Made a reservation through Trivago with cancelon.com. They took the money out of my account immediately. The next day I received an email saying that they have cancelled my reservation because someone else booked it a few seconds before me! I did not see the refund in my bank account so I called them and they said it would take 3 to 10 business days before I would get my money back. Do not use this company. They're untrustworthy and it's hard to get your money back.