• CanadianTire

CanadianTire

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Overview

CanadianTire has a rating of 1.44 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanadianTire most frequently mention customer service, next day, and store manager problems. CanadianTire ranks 152nd among Tires sites.

  • Service
    112
  • Value
    101
  • Shipping
    54
  • Returns
    74
  • Quality
    87
Positive reviews (last 12 months): 11.3%
Positive
6
Neutral
0
Negative
47
32
See all photos

What reviewers want you to know

Positive highlights

  • I am a Canadian Tire fan and this makes me a online fan as well.

Critical highlights

  • Then Customer service refused to take us, as a male manager was training new staff.
  • I called the service manager, John, and he said he is not responsible for towing.
How would you rate CanadianTire?
Top Positive Review

“Winter tires”

Steven K.
1/25/24

I bought winter tires in Niagara falls at Canadian tire in November to be ready. I met with a sales representative that gave me advice on tires, I was very worried about the snow after last years disaster in my vehicle, he explained the tires were all on sale so I asked for the top 3, I brought Continental winter contact S1 which were costly but I will say, awesome set of tires and recommended them to anyone, I have only 2 wheel drive Kia Soul ex great so far!

Top Critical Review

“Service of tires”

Александр Г.
11/7/23

Worst service in Winnipeg, St James Street. They scheduled it for 9 days, arrived exactly at 6.15, but the salesman said that the mechanics were very busy and it was impossible to change the tires today. After a long conversation, he found a free mechanic and promised to change the tires within two hours, but after 1.5 hours he said that my wheels were not yet in stock and he did not know why or when they would be delivered. They are the worst in Winnipeg and just ruined my time…….

Reviews (206)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56) canadian tire (123) service manager (6)
Thumbnail of user sekandas
1 review
0 helpful votes
January 25th, 2024

I bought winter tires in Niagara falls at Canadian tire in November to be ready. I met with a sales representative that gave me advice on tires, I was very worried about the snow after last years disaster in my vehicle, he explained the tires were all on sale so I asked for the top 3, I brought Continental winter contact S1 which were costly but I will say, awesome set of tires and recommended them to anyone, I have only 2 wheel drive Kia Soul ex great so far!

Service
Value
Quality
Thumbnail of user mirh14
1 review
0 helpful votes
February 5th, 2024

Otherday, I had an emergency situation. I changed my daughters winter tire, she drove way, few mins back she came back saying one of the tire loosing pressure. It was Friday night 7:30 pm. All the tire places I knew closed already. Only near by option was Ajax Canadian tire. I call the store and the guy said they are closing at 8, if I can come by quickly they can have a look. It was 5 min way fro my home, so I rush to the place and the guy was super helpful and friendly. I told the guy that I suspected it was the Valve, they checked it and found that the valve was loose. They tightened it up and all good after. When I wanted to pay, they said, don't need to pay. I was surprised and very satisfied with the service at the same time. This is call customer service as I had done some car works for my other car at this place before. The reason I am calling it superb because I had other day one of the most horrific customer service experience at Audi Durham. I bought a car from there for my daughter and they refuse to switch the regular tire to winter tire which I had on rims without charging. So, Canadian Tire at Ajax was a blessing. I really appreciate their Service and definitely will recommend others as well. Thanks again for such a superb service, Canadian Tire.

Thumbnail of user ranidktk
1 review
0 helpful votes
November 16th, 2023

We really appreciate Canadian Tire's employee choices. My dad and I were having troubles finding an item so we asked an employee for help and he helped us find everything we needed while being patient with us. Thanks Torin.

Service
Value
Shipping
Returns
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Thumbnail of user dcarriere2016
1 review
0 helpful votes
September 7th, 2023

I was very pleased with the service at this Canadian Tire. The kayak was on sale and not in the store.one of the director was called, Efrem. He quickly found out that there were 2 in the warehouse.However, a huge loading truck was unloading merchandise.He said it could take a few hours … but he said he would see if something could be done to get to me in the morning.
Which he made it happen. He also got other merchandise that were hanging from the ceiling due to the end of season.(used the vehicle to reach the items … life jackets)
I was very impressed with the help I received even the cashier was very pleasant and helpful.

Tip for consumers:
It’s just great to have someone who takes the time to look and find the items you want to buy.
A big thank you to Efrem Hershon

Products used:
Kayak life jacket ,paddle ,emergency kit and mounting support for kayak to put on my car to transport it. All the items were bought in store no shipping needed

Service
Value
Quality
Thumbnail of user mariabeautykw
1 review
0 helpful votes
October 21st, 2023

Today, Thursday, October 19th, I bought an Air Fryer from Canadian Tire in Eaton Centre and employee named Rogers really helped me choose the one item I wanted easily, and he was very friendly and helpful and patiently explained the information I needed. I am really grateful to Rogers.

Service
Value
Quality
Thumbnail of user magdelinec
2 reviews
1 helpful vote
January 23rd, 2023

I went to the store to return an item, Rico the manager in Markham, Ontario was extremely helpful. He lifted the heavy item and got rid of the glass for me. I am very impressed by his service. He also apologized to me: that I have to bring back the broken item. In addition, he offered me a bottle of water. I am extremely impressed by him and the cashier. Great customer service.

Service
Returns
Thumbnail of user donm1054
1 review
0 helpful votes
May 24th, 2023

I have had champion generators for over fifteen years. These generators are comparable to the higher priced other brand names and perform just as well if not better in some cases. The champion generator is cost effective and reliable. In my opinion a smarter buying decision.

Tip for consumers:
I also have a champion 3000-4000 watt generator.

Products used:
I purchased the Champion 2500 watt inverter. model 201046I. Purchased at canadian tire

Service
Value
Quality
Thumbnail of user debbied652
1 review
0 helpful votes
January 9th, 2022

Would like to say the Manger Brenda at C. T. Northbay sporting goods was the best person to deal with. Your front customer service is great too.
We had problems with air mattress contacted the supplier Woods that was a waste of time. Just to let you know Brenda is a awesome customer service. Hats off to her. Thank you Brenda for your help Jeff and Debbie

Tip for consumers:
Did not contact Woods they will not help you

Products used:
Woods Air matress 3 x now have colmen

Service
Value
Returns
Thumbnail of user jacqueliner773
2 reviews
0 helpful votes
March 15th, 2023

I have been shopping at Canadian Tire for the last 8 years since I moved out to the Kootenays from AB. It's great to have a place that always has what I need, and an atmosphere that makes me feel comfortable shopping. If I ever have an issue finding the specific products like when I was seeking out rails for my shower after my Dad had hip replacement surgery the staff was helpful in assisting me to choose the best solution to my need. I've had the good fortune to get 3 sets of tires from Canadian Tire and they have always helped me whenever there's been an issue. I've bought a car battery charger and the staff took the time to walk me through the different types and what would be the best fit for my specific need. I really appreciate Canadian Tire that feels hometown and big city at the same time.

Products used:
I bought the NOCO Genius GB70 Boost HD Booster Pack/Jump Starter, 2000-Amp, 12V was the best choice to use for my car emergencies and can be used to charge my electronics while camping

Service
Value
Returns
Quality
Thumbnail of user ovildar
2 reviews
0 helpful votes
June 10th, 2023

Je suis satisfait pour acheter au canadian tire de Tracadie NB, Je consellerais d'autres personnes a acheter à ce magasin,

Tip for consumers:
non

Products used:
Generatrice

Service
Value
Shipping
Returns
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Thumbnail of user carld456
1 review
0 helpful votes
December 22nd, 2021

Store# 273 2681 Danforth Avenue.Hi my name is Carl I just wanted to give a special thank you to Sue who works for this location I have dealt with Sue on a number of occasions, she is the most efficient & hard working employee and goes above and beyond to help all customers, Sue is very good at her job and she helped me quite a few times in solving my problems/ concerns. As far as I am concerned she is a Rock Star, she is one of the Best employees in this store. I wish her the best... Good job Sue and thank you very much.

Tip for consumers:
Just ask for Sue trust me she will help you guys with anything and any department.

Products used:
Vacuum cleaner and table tennis table

Thumbnail of user normanb42
2 reviews
3 helpful votes
October 3rd, 2022

I noticed recently that Canadian Tire does not hire Retired people
Unlike Home Depot
Walmart
Costco
Rona
Lowes and many other Major Retailers
It's appears Canada Tire has an unspoken police to NOT hire Retirees or seniors
Next time your in a Canadian Tire store just look around
I noticed a while ago and now every time I go there can't miss it no Seniors or retired people working there unlike the other Major Retailers who hire retired people Canadian Tire seems not to
Just an observation and got me wondering why they have this policy or hiring decision just curious if anyone else notices this

Service
Value
Shipping
Returns
Quality
Thumbnail of user billh1167
1 review
0 helpful votes
March 13th, 2022

I called twice today, knowledgeable understanding and able to solve my issues. I am a Canadian Tire fan and this makes me a online fan as well.

Thumbnail of user patc691
1 review
0 helpful votes
February 19th, 2023

I was shopping for a home alarm battery on Saturday morning.I walked into the store and I asked one worker where the battery for home alarms were. He did not seem busy at the time he pointed where they were. So I went to where he said they were and there was nothing there just regular batteries. I then went to ask at automotive desk and I spoke to a worker by the name of Joe. He immediately help be get my replacement battery. I showed him a pic of my old battery and he went in the back to get me the replacement battery. Joe was very professional, helpful. I just wish all workers were like Joe, Great attitude and very helpful. Thank you Joe in Automotive section at store no 237 Woodbridge 3850 Highway 7 location.

Pat

Value
Thumbnail of user selenah65
1 review
1 helpful vote
June 10th, 2022

Had a very good experience at the store today, wanted to especially thank Anjali who was very helpful the entire time. She stopped in the middle of her work and helped me as nobody was helping me with the things that i wanted, loved her attitude would love to visit the store again.

Thumbnail of user asmabibit
2 reviews
0 helpful votes
October 17th, 2020

You can check online then better to go store you find out more than you aspects... I found best deal today..

Thumbnail of user sandrap752
4 reviews
10 helpful votes
December 6th, 2020

Granview Vancouver Location.
I purchased a set of four winter tires as a Xmas gift for my son online and scheduled a date for installation.
My son brought his vehicle in to the shop. I received a call later that morning from the technician advising that my son's tires were winter / M&S and in good shape so I did not need the tires. Was advised that they were going to contact my son to come & pick up his vehicle and that I can go online to cancel the order for a full refund.
That is going above & beyond the call of duty from this store and saved me a lot of money.
I am very impressed and will choose CDN Tire as my first choice for purchases. Thank you so much for being so honest.

Thumbnail of user jakeb313
1 review
0 helpful votes
June 4th, 2022

My dealings with your Kingston Store on Princess has been outstanding. I have found that Canadian Tire really does stand behind their products. Had a problem with tires a few years ago and lately a issue with a Coleman 16 by 8 above ground pool.

Products used:
Michelin tires where replaced and Coleman above ground pool also replaced

Service
Value
Shipping
Returns
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Thumbnail of user celined27
1 review
0 helpful votes
May 26th, 2021
Verified purchase

Works good. The equipment is light. Works fast. My job was finished in no time. I recommend this product.

Thumbnail of user pauloh16
1 review
0 helpful votes
October 1st, 2022

I want to share with you all my experience of buying my beloved garbage at Canadian Tire. The individual just need to get into the store and buy it, a piece o cake. Finally you go to cashier to make and the payment, after you are free to go home and enjoy your new acquisition.

Thumbnail of user sophiem186
1 review
0 helpful votes
April 13th, 2022

Manny Cey was very helpful and
Helped load 12 bags in my truck
He's amazing

I give him the highest rating of excellent service.

Products used:
Soil for grass

Service
Value
Thumbnail of user johnnycarwashc
3 reviews
0 helpful votes
May 2nd, 2016

The service was great! Got a 42" 4K-UHD as a replacement for a 42" 1080p LED that only had a specifications error that contradicted what was written on the box compared to what was advertised. Obviously no fault of their own, (RCA) they still were kind enough to do the 'ol " Switcheroo"!

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About the business

Get anything from auto parts to home d̩cor, outdoor living products, fitness/sports equipment, tools and more at Canadian Tire online or one of 500+ stores.

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