CanadianAppliance.ca

Canadian Appliance Source is a horrible company. I was advised to purchase a fridge to replace my existing, broken fridge. When the fridge was delivered we didnt realize it was the wrong size. I requested to return the fridge as the sales person gave me the wrong information. I was charged 25% for restocking. I have tried to speak with several After Sales representative that were horribly rude and even yelled at me. The restocking fee cost me over $1000 for a fridge that I never even plugged in and was sold on the fridge with misinformation. I was told that these things happen yet I am being punished. Do yourself a favor and NEVER BUY FROM THIS FRAUDULENT COMPANY. It is disgusting how I was treated.

Bought a new washer and dryer which were delivered and installed promptly. Washer began spilling water on the floor. Contacted CAS who ignore the email then when sales person replied, stated we have to contact the manufacturer. We did, two weeks later a technician came to the house and diagnosed that the washer was delivered broken with a burnt out motor. We contacted CAS who did not answer the question about quality control testing and refused to replace the unit and insisted we go through the manufacturer who stated it will take three weeks minimum to get, deliver and install a new motor. Meanwhile, we are without a washing machine for 7 weeks.

Stay away. Return is supercomplecated.
They sold me an open box item in a box claiming it was brand new. When I opened at home, I saw dirty marks and repackaged items. You cant take it back like in any other normal store, thay make process very difficult. I will never go back.

Purchased a floor model high end LG washer, pedestal washer and dryer and pedestal. CAS failed to deliver the connection hoses and enough t-clip retainers. Called customer service asking for parts. Customer service said it was my fault for failing to inspect the machines before delivery. I did inspect (took photos) and the salesperson Gary G promised that all hoses and connections were included. Eventually Gary G provided some but not all hoses and clips but I still cannot connect pedestal washer to the drain (LG has no hoses in stock!) The pedestal is now a brick. Very poor customer service. Do not shop here.

Do not buy from these crooks. I just purchased a stove from them for mid October 2023 For almost $7,000.00 and the appliance has been shocking everyone in the house and they will not do anything to resolve it and all they do is deflect it away but are quick to push and extended warranty.

Warning warning! Please read this if you don't want to go through the nitemare I have
I bought a huge appliance package from this company was told I had to put down a deposit to hold the appliances so I did
Then pay for appliances in full I did before delivery
Delivery day no fridge almost 10k
No mini fridges x 2 another 2k
No stove another 3k

Now trying to recover my money is a nightmare!
Get the run around every day!
Called BBB filed a complaint
Filed a complaint with consumer protection agency
Now have to hire my lawyer to send a letter
And start litigation!
Once they have your money watch out!

Stay as far away from this company as possible!

You can't get management on the phone they have people answer the phones and hang up on you!

My order return is an ongoing disaster with CAS. I purchased a stove. It arrived (eventually). I didn't like it. They won't return it. They told me that an LG service person had reported that the stove was fine. But no LG person has ever come to my house or seen the stove. Six months later CAS continues to lie and evade about this stove. Worst - and most expensive - customer experience of my life. RUN, do not walk, away from CAS. Do not give this corrupt and irresponsible company your business. I've given them one star only because there's no option for zero stars.

If I could roll back time would not ever set foot in this CAS Coquitlam store. Now I am paying back for that error with nothing but grief and headache. The sales guys appear to be helpful but it's a move product and doesn't worry after that. Service is a joke at best, and that's being kind, save you money and frustration on a better place.

If you want peace of mind and any assistance with any issues afterward save yourself the time and money and go somewhere else.

Don't ever buy appliances from here. They are just trying to get your money, don't care about service. They sold us a fridge open box and a oven saying that all are in stock and can deliver right away. In reality, they only delivered the fridge without the oven. None even called us to tell why they dont deliver the oven. Once we asked, they say it is out of stock. We only have oven until next 2 month. We cant wait and want to cancel the order, they dont let us cancel the order. Sales say it is customer service responsibility. Customer service say talked to sales. You will be the ball that they through you in between. Noone will solve it for us. VERY IRRESPONSIBLE. They asked to go online and fill the return form. And then refuse. They forced us to take the fridge. Charge delivery for both alliances. You can buy elsewhere with bundle discount and better service. DONT BUY WITH THEM, YOU ONLY MAKE YOURSELVES ANNOYED AND WAIT YOUR TIMES.

I never write reviews but I totally have to understand these circumstances. My parents are both over 80 and purchased a few appliances but the oven never got installed until this morning from my bf. The oven looked used or refurbished for sure. There is 3 major scratches underneath the glass part of the oven ( not on the top). You would think they would have no problem fixing it or giving my elderly parents a new oven or even just the side that's scratched which is not asking ally considering they literally just got it 2 days ago an never used it. Customer service sent me to Lg and Lg told me it's the sellers issue and we got nothing. After spending about 2300$( for my parents that are retired) which is a lot, we got nothing.

You only get a call center. They don't seem to be able to help. You cannot get in touch with a manager what so ever. Do not order from this company. It's bad... very bad.

Tanya Brooks

Friend of mine warned me about this company before I bought from CAS, didn't listen, regret after. This company doesn't manufacture appliances but service. However, customer service is worst one ever, very bad experience. Never go back again. Don't ever recommend!

Extremely Disappointed Customer:

My recent experience at the Regina 'Canada Appliance Source' was appalling on several levels. Before purchase of a dishwasher and refrigerator, I declared that the available for pickup date was imperative because I will be working away from home. I had both the salesperson and manager confirm the expected date prior to purchasing. When the day comes for me to pickup the appliances, not only was I not notified of any delay, but the appliances were still sitting in their warehouse... not even loaded on a truck or processed.
Upon cancellation of my order, due to the fact that they failed to meet the specified stipulations, I was told that the refund of the deposit would take 2 to 3 business days to process, and that the sales team present did not have the authority to deal with the refund, no manager was appointed for the vacationing store manager.

I would have respectfully walked away from the deal without posting any review had they returned my money from the deposit so I could make the necessary purchase from a competitor while there are still boxing week sales on, but that didn't happen and I am just left hoping I don't have to take further action to get my refund.

Date of experience: December 29,2022

CanadianAppliance.ca offered all inclusive attractive price included delivery (to a postal code) and taxes. The price suddenly increased once all data from customer was collected. Had to cancel the order. Either unfair business practice or some new way of getting prospect customer data - watch out or stay away...

This company is a joke! I ordered a dryer and agreed to get it picked up in a local store of them. First of all they did not inform about any time when the pickup is going to happen and second, later they informed me I can pick it up in a different than agreed store. When asked them to compensate their mistake and to cover the delivery fee to home they refused - said refund or delivery to another local store. This is not acceptable customer service and they merit zero clients.

Don't buy any appliances from them
Buy from manufacturers
I have a beautiful dented fridge in my kitchen
Reminds me of dealing with this company
3000 dollars lost

I bought counter top and washing machine. Both appliances are malfunction and missing parts. Even after warranties, neither they return not swap it. Extremely disappointing. It's a fraud company. I wouldn't recommend any one to and waste money in third class private company

My brand new high-end range was delivered and it didn't work when I tried to use it for the first time just hours later. Reported it to the store right away. They wouldn't take it back or exchange it. Told me the manufacturer had to deal with it even though the store has a 7 day refund/exchange policy. Yeah the policy is they take no responsibility for anything no matter what because all new appliances come with a 1 year warranty and the store says it's up to the manufacturer to decide what THEY do. Yes, you read that right. You buy the appliance from the store and they claim to have a warranty/exchange policy which you'd think is in addition to the manufacturer's warranty. Usually that's the way it works everywhere else. It's kind of an insurance policy that the seller is going to deliver a working appliance that will last at least 7 days or the store will make it right. NOPE NOT WITH THEM. Stay away from this place, shop at more reputable stores.