October 7th, 2020
• Updated review
Now that covid has come along, Canada Post is using it as the perfect excuse to ratchet up their laziness and arrogance. So far since March I've had three parcels stolen because they refuse to track parcels, they sit on parcels for weeks like chickens trying to hatch eggs, and then they dump the month old parcel outside my door when I'm not expecting it (no tracking) and refuse to ring my bell or knock to let me know it's there. Another heavy parcel was dumped in the driveway in front of my building (they were too lazy to bring it in, even with a dolly), then stolen. It's so bad that some organized criminals in my building now watch for the CP truck every day and then do the rounds of the hallways snatching the parcels before the tenant has a chance to pick them up. I caught footage of them with my doorbell cam using a stolen grocery cart to steal the parcels. Luckily Amazon is quick to refund stolen parcels, and after the third time it was easy to convince them to NEVER use Canada Post to ship any of my orders again.
Parcels are always at least a week overdue and sometimes a month or more. They are now outsourcing a lot of their parcel delivery in Toronto, and often they will dump a parcel after 9 pm on weekends, great time for it to be stolen. As I mentioned there's never any tracking info and they don't knock or ring. They refuse to help if you phone them asking for a parcel trace, they only help the senders. I currently have a $250 parcel in limbo from a different retailer for two weeks now. It was sent from less than 10 km away! I could have walked to the sender and picked it up myself. The sender is being difficult about a refund and refusing to call Canada Post to track the parcel. They expect me to pay to ship the item back to them before they will issue a refund. I'll be reviewing them here shortly. I was forced to buy the same item again at another retailer who doesn't use Crappy Post. So now I'm out $250 and will probably have to do a chargeback with my credit card company to get my money back for the parcel that Crappy Post's sticky fingered chickens are incubating.
“Terrible service and getting worse by the day”
August 29th, 2019
• Previous review
I've been battling this dumpster fire of a company for several years including three escalations to their rude, useless "ombudsman". Their regular mail delivery is a joke. I regularly receive mail addressed to other apartments and of course they lose my important letters. Once they even started forwarding all of my mail to the other side of the country without my knowledge, and I only found out when the recipient started sending my opened mail back to me.
I signed up for their "customer choice" program which is supposed to stop them from stuffing my mailbox with junk. They continue to stuff my box with junk mail and then refuse to deliver legitimate mail because my mailbox is full. I've complained several times about this. The flood of junk stops for a few weeks and then starts right back up.
Parcels are even worse. They've stopped tracking parcels no matter how much you pay for shipping. There's no way to tell where a parcel is, much less when you can expect to receive it. They send tracking info to the sender and don't post it on their own website. One of their own carriers told me to ignore what's on their tracking site because it's "nonsense" (his words).
Once a carrier crammed a parcel addressed to another apartment so tightly in my mailbox that I had to cut the box apart to get it out. Very often they don't even try to deliver parcels in the first place, they just slap a ticket on the mailbox. Several times their ticket directed me to pick my parcel up at the wrong postal outlet, which means two trips to different outlets when I'm disabled and don't drive. Speaking of postal outlets, they insist on dumping parcels addressed to tenants in my building at an outlet which is nearly 3 km from our building with no bus service, when there's an outlet 15 mins walk away which we can see out of our windows. Because of this I have to walk for an hour and a half each way on a walker when Canada Post screws up and doesn't deliver my parcel to my home.
Their carriers are abysmally stupid and lazy. I installed a doorbell on my door because these people don't know how to knock loudly enough to be heard through a thick apartment fire door. It's a video doorbell with a motion sensor that lights up the button with bright blue light when someone comes to the door. Other couriers have no trouble using it. Too bad Canada Post's carrier is actually too brain dead to know how to operate a doorbell button. It doesn't help that he only knows exactly three words of English. I finally tried putting up a sign on my door saying "ring, do not knock" - and yesterday my video doorbell caught him knocking on the camera/doorbell assembly and saying "Hello, hello!". Duh...
I'm "expecting" another parcel from Canada Post today. Actually what I really "expect" is to find a ticket stuck on my door or mailbox, and to waste my day tomorrow running another wild goose chase to get my parcel which should have been delivered today, but which Canada Post hasn't scanned since the box was picked up from the sender yesterday. Even if by some miracle it arrives at my building, the brain trust whose job it is to deliver it will be too busy shouting "hello" at my doorbell and knocking on it to actually ring it.