CanadaPetCareReviews 6,310

Just joined and then talked to chat about placing an order for my 3 dogs. I was told they don't ship to Canada. Huh...I thought the site was called CanadaPetCare? Why not state that at the beginning of your site and stop wasting people's time?

I previously reviewed my initial order at a 2 rating because I did not recieve the emails. They arrived about 5 minutes later, so my rating is now 4 for the process. I am very pleased with the product.

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

It was easier to order online and the price was great.

Been fighting with them for a week. Supposed to have shipped 10 days ago, but here we are, still waiting on it to ship. Poor customer service, lots of excuses. Avoid this company. They'll take your money for sure, but won't send your stuff. Legal action to follow.

The fact that they don't ask for a prescription should've been my first clue that they're a bad company. If you're buying flea/tick/heartworm medicines from them stop now. They send sketchy packages. It's too easy to make fake packaging for flea/tick/heartworm medicines, so these medicines probably aren't even real. If you start an "auto reorder" with them they won't accept cancellations. I cancelled months ago and they're currently trying to bill me again despite receiving a response saying they would cancel the order. Don't trust them, don't give them your information.

After ordering from this store, my dog is the happiest he's ever been. I am satisfied and recommend it

Not in Canada. Package was received from Singapore, and went straight into the trash. Not risking giving my dog counterfeit products. Very disappointed in this company blatantly deceiving the public on their location.

Ordered 12 doses of Revolution and received 12 doses of the less expensive Stronghold without being asked in advance. Their website doesn't even offer Stronghold as an option to purchase so why is it being substituted for Revolution? When I called, I was offered a $10 credit but the difference between the 2 products is over $30. I have no idea if this is CanadaPetCare's standard practice but I would say buyer beware or if you're okay with Stronghold, you might want to go to another website and save on costs.

I have contacted them several times over the past two months that I have been waiting for my order. I no longer believe that it will arrive and I now believe that this is either a total scam website or they are the world's most incompetent company. I would like for them to refund my purchase if they have no intention of delivering the products I paid for. Incredibly disappointed and will never place another order here.

I placed an order in July for 4 flea collars for my cats since the previous product I'd bought from elsewhere was having little effect, and these collars were close to $70 before tax and shipping from most recognizable places online. CanadaPetCare was selling them for about half the price of places like petsmart and petco, with more discounts on top of that, and I was desperate because the infestations were out of control. Shipping took about 11 calendar days after I placed my order on a Saturday, and all the collars looked legit when I inspected them (they had the batch codes imprinted, which seems to be a sign of legitimacy), and about a month later, the collars have knocked out at least 90% of the flea problem. I'm only buying another one now because one of my cats managed to lose his outside and I don't want to risk re-infestation with the temperatures still about 100 degrees a day. It is weird that they have Canada in their name, the product was an Australian version, and it shipped out of Singapore...but it was a great price and shipping time was acceptable, and I'll return to them when it's time to buy new collars next spring.

I ordered flea medication for both my cats and dogs. Order was placed and delivered within two weeks.

This company is amazing! Good prices and great customer service. All went well from ordering to delivery. Very satisfied and will definitely buy again! Thank you!

I placed an order on 29 June. The confirmation stated the product would ship in one business day, It didn't ship in a week. No explanation, the status just showed as being processed. Really bad service!

It is a scam, beware. A website with "Canada" in the name, which only takes payment in USD, advertises free shipping but has mandatory PAID tracking to Canada, and then at the last step of checkout informs you "Sorry, We are currently unable to ship to Canada!" -- then what exactly is the point of this store?

Took my money but still waiting for the product.They promised shipment between 7-14 days. Called Canadapetcare 16 days later, I was asked to wait another week. That week came, no products, was asked to wait another week, still no results. I canceled the order asked for a reference # said they would email it. Guess what? No response and no confirmation #. No communication since. DO NOT BUY FROM THEM.

I first ordered back in May of 2023 to get my cats frontline plus, the price sold me. I have multiple cats and couldn't afford the 12pk price in my country ($75 for 6 doses!) It was delivered a little over a week later; I put it on my cats and I could tell a huge difference! I put my second order in last week and it will be here tomorrow (I live in texas) so I'm overall really happy about the price, effectiveness of medicine and the quick shipping! Will be shopping for now on for all medicine needs.

Website says: we ship within 1 working days=incorrect (shipped in 4 days!)
Email say: receive product within 7-14 day=incorrect, 12 days and still sitting in customs

Get your product somewhere else, especially if your pet needs it!

So I was little nervous at first but decided to go through with the order. The price was cheaper than any other place I researched and I was provided a 15% on the first order. A call was required before things shipped to ensure I was aware of all the tiny details but when the box arrived, it was exactly what I ordered and I'm a happy. Repeat customer for sure!