CampingWorld

Dated July 2023…Worst customer service experience my husband and I have had in attempting to purchase (as African Americans) in many years and I am 68 yrs. Young. I DONOT NEED TO ELABORATE on the experience any further. My 1st sentence speaks for itself!

I ordered a toilet for my RV from Campingworld.com. At the time I placed the order, it said it would ship in 8-10 business days. 2 weeks later I called for an updated status and was told the item had been backordered, but had been shipped by the vendor and was in-route to the warehouse and would ship soon after. I was also given a $15 credit for the inconvenience. I was told I could use it on any future purchase. I asked if it could be applied to this purchase, which they did. A week later I received an email stating the toilet was backordered. I called to get an update. I was told the ones that had been shipped the previous week went to other customers and they didn't have any updates on when my order would be received. I asked to cancel the order. I was told they would and that I would get a full refund in addition to the $15 credit. Today I received a refund that was $15 less than my order. When I called, they told me I had already received a $15 credit and the refund was complete. I guess the 3 weeks of promises to ship is no longer an inconvenience they are willing to pay for when I cancel the order. Won't be buying anything from CW.com again. It's ridiculous that it takes two weeks to tell me the order isn't available and is backordered to begin with.

FIVE MONTHS TO HAVE REPAIRS MADE AFTER ACCIDENT. UNTHINKABLE OF REPAIRS TAKING THAT LONG AND THATS WORKING WITH GEICO INSURANCE
SHORT LIST 1) DAMAGED TO FRONT END BY FORKLIFT OPERATOR
2) NEW ANDERSON CONNECTER DAMAGED BY AGAIN FORKLIFT OPERATOR
3) LEAKING REAR SIDE WINDOWS WARPING SIDE CABINET TOPS, (STILL WAITING TWO
MONTHS FOR TOPS.
4) MISSING DRAIN HOSE AND STORAGE COMPARTMENT MISSING AFTER ACCIDENT
REPAIRS
5) THINGS LIKE CUSTOMER RELATIONSHIP ETTIQUETE RETURNING PHONE CALLS AND
THE SUCH.
6) GOING ELSE WHERE SINCE WARRANTY RAN OUT NOT ONE PENNY TO CAMPING
WORLD IN LAKE CITY. FLORIDA
TAKE YOUR HARD EARN MONEY SOMEWHERE ELSE!

I recently purchased a 2021 Jayco Seismic 4113... took delivery in early May of this year and all I can say is WOW. The Davenport IA Sales team (Kristopher/Jody) team made us a good deal and they delivered us a great coach. There were a few issues that needed warranty work (no show stoppers), and the service team (Arron/Makenzi) listened to our needs and worked with us to order parts and schedule the work for completion. Thanks to the entire Davenport IA Camping World team for making our 1st RV purchase so easy and relatively pain free!

Camping World Woodstock is a dishonest dealership. WARNING: BUYER BEWARE!
Purchased a motor home on line, based upon salesman's description of the unit being in pristine condition. Management demanded payment in full prior to pickup in order to hold the unit so they could close the month with the sale icluded. Inspection revealed motor home was severely damaged on passenger side, missing ladder, holes in rear where ladder was once, water stained damage on interior ceiling, all interior cabinets repainted, nothing inside was original, check engine went on soon after driving from the dealership, and many other issues. They do not keep promises. Called the general manager several times to inform him of the type of people working in his shop. He never returned my calls. They take your money and screw the customer. Lower level management was informed of the salesman's dishonesty and the problems with the motor home. I was told sorry it's a used unit and you own it and hung up. A complaint was filed with Corporate and legal action is being considered. Camping World is a large organization and don't care about honoring or satisfying customers once they get your money. My suggestion is to stay far, far away from this organization and deal with smaller mom and pop type of dealers who really aim to please and stand behind the product they sell.

Only because there is no a minus ten star review. I have traveled all around the United States in rvs and had to have service work done, buy parts, buy accessories and bought rvs and never have I had such treatment, disrespect, rude behavior in any rv dealership, rv parts store, or rv accessories store or online rv store as I experienced in camping world at Hope Mills North Carolina. I hope nobody ever has to experience what I had to and I hope somebody with their store finally wakes up to what is going on at this Camping World.

We stopped at the store in Madison, Wis., 2 years ago and we were very impressed with the selection of camping items. The folks there seemed quite nice. We even bought the Good Sam membership so we'd received discounts on future purchases that we would make on line. That's where it's ended.

During that purchase and sign-up, I specifically asked that we receive any sales information only through email. I did not want any direct mailings. Apparently that was a difficult request. I started receiving catalogues and flyers through the mail. I was also receiving a LOT of emails with sales, etc (which was fine). So I called and asked that my name be removed from the snail mail address list.

They removed it from both. I've been working on this for almost a year (yes I've given up) and they kept telling me it was fixed and I'd start receiving emails again. I never did. When I started emailing them more frequently, I received a voice mail (with a "tone") telling me they were working on it, and I didn't need to keep sending them emails.

Every person I spoke with said it was now fixed. It wasn't.

Even after a purchase of an RV cover for almost $200, they still didn't fix this issue. They also never sent us a reminder or notice that our Good Sam membership was running out. Apparently they weren't interested in selling us that either.

There are still many items that I'd love to get for my camper, but I'll be searching the internet for other sources. Camping World has no customer service.

We purchased a 2021 Sandpiper FLOK on Sept. 30 of 2021 which listed@ 89K. Upon it's arrival at the dealership, we were informed to come for a walk through. After a 2.5 hour trip to the dealer, WE, NOT THE DEALER determine the camper was damaged both internally and externally. Fast forward, after the external damage was repaired by their local body shop, we were once again informed to arrive in Cicero at 8:00 am. Well, after another 2.5 hour trip the body work was completed satisfactory however, the 20 interior punch list items such as broken off doors, damaged molding, hanging wires, table incorrectly installed(backwards), molding installed incorrectly(wrinkles), slide out seals too short, dented refrigerator, and the list goes on and on. Now, please understand, we have been very patient during this entire process but, the lies we were told such as the camper equipped with folding chairs( seen in the FR flyer), and a King size pillow top bed folding mattress, both are no longer unavailable and considered to be a misprint. Please understand, both the sales men( Hunter and Michael) lead us to believe and discussed both during the sale the importance of both folding chairs and a king size mattress. Fast forward to Feb. 28th 2022(5 months after signed contract) our emails inquiring status have gone silent, our requests for update are not unresponsive and their corporate complaint department is a dead end.

Maria in the financial department of the tyler camping world was committing financial FRAUD yesterday. She was blatantly LYING to the banks reporting to them false dates of a bankruptcy I had on my credit report. She was reporting the bankruptcy as this year to the banks when it was November 2018. Then she LIED again denying she said this year when MULTIPLE witnesses heard her say this year. Then she LIED again saying it got discharged in 2019 when in fact it got discharged in 2018. She has also LIED to banks about other customers. Then Crystal was LYING and committing FRAUD by telling the banks i lived in Philadelphia which I NEVER did & still don't. I live in an entirely different city & state. And the woman at the front desk who takes the calls was NOT giving all the messages to the finance or sales department or managers. This place commits a LOT OF FRAUD

I purchased a used RV there and the service could not have been worse! Purchased the RV in December 2020 and I still do not have the automatic leveling system installed. They described the RV as having an automatic leveling system, salesman told me it had an automatic leveling system, it did not! Called them and they agreed they had made an error but they would install the leveling system free of charge, (after much discussion) and I have been trying to have it installed for 6 months, left the RV twice for installation and all I have received are lots of reasons why they have not yet installed. WILL NOT be taking my RV back to them.

We drove 7 hours for a camper in Calera, Alabama. We were told we had an 11:00 am appointment. Each salesman told us to give them 10 to 15 minutes and they would get us started, which never transpired. At 1:00 we were finally told they were having "difficulties " with our camper when they were preparing it for our walkthrough When we questioned what difficulties, we were given 2 different stories about what exactly the issue was. After sitting for hours and hours we finally were taken back at 4:00 pm to sign paperwork, only to find out the price negotiated on signed contract was NOT the price on the financing paperwork. An additional almost $6000 more has been added in. When questioned, the sales manager claimed it was financing fees from the lender. This amount was NEVER disclosed prior to making an almost 7 hour drive.

Our experience was so bad another couple who were about to purchase a $120,000 motorhome with $20,000 down walked away from their deal. They said they would never do business with this Camping World and more than likely no Camping World anywhere.

Run don't walk away from Camping World in Calera, Alabama! If this is how Camping World conducts business, don't waste your time! When a sale can't be handled properly, I shudder to know how they would handle warranty issues!

We purchased our brand new Montana High Country 5th Wheel on September 8,2021 at Camping World in Tulsa; we had to take it back to Camping World in Tulsa due to a horrific leak in the living room slide out on December 9,2021; as of February 27,2022 they HAVE NOT even ordered the parts to fix it! Camping World has had our camper for going on FOUR months while we are unable to use it all while we are still making the monthly payment.
Huge mistake on our part! Regretting ever going with Camping World.
PS - I can't upload the videos that I have so I had to take screenshots and they aren't very good quality pictures.
UPDATE: They did text my husband to say that the repairs have been approved, the parts have been ordered, and hoping to have the RV ready for pickup at the end of the month.

So many things are going wrong with my experience with Gander RV / Camping World of Cicero. First we received a phone call asking us to come in and look at the campers. 2.5 hour ride later we arrive and decide to go with a camper from them at one of the shows. They couldn't get the paperwork done in time so we had to come back. When I went to do my walk through there was damage done to a brand new camper to a shelf on the inside. They ordered parts to fix it and I am still waiting since Jan for delivery of my camper. They have never called me to give me any updates on the parts. I have always had to call them. I contacted Gander RV because they say you can contact the CEO and that didn't help either. Now the service manager is not even returning my calls so I can have an update. The one time I called the employee told me I can call the manufacturer myself to get an update on the parts... shouldn't that be their job? Now I am going on month and payment 3 with nothing to show for it. Yes they did say they could deliver my broken camper but then also followed up with "you can bring it back to get fixed", remember I said it was 2.5 hour one way to this place. I am extremely disappointed in the service I have received from here and will make sure I let everyone I know not to go here. I will keep calling everyday to try to get an answer.

They proposed an amount in writing on an RV and at the last minute went up $11,000 on the deal saying it was because of repair they weren't aware of. When I ask them why I had to pay for the repairs all they would say to cover the cost. Why weren't these problems found out at 2 dealerships ( Jacksonville, Florida or Byron, Georgia) before it was put up for sale. After I told them I wouldn't pay the extra cost they sold it to a friend of an employee. It looks like I was told false information just to sell it to the friend. Saw an email address to the CEO at which I sent an email to him and when they called me I was told he didn't talk to customers. I WILL NEVER go to any Camping World store ever again and I will pass the word so no one else gets done dirty by them like the did me.

This is the review I wrote for Maxie Price RV in Loganville, Ga...When I'm researching RV's to buy...they give me maybe 3 pictures of the RV...ARE YOU KIDDING ME? Camping World gives me 27 pictures of an RV...my advice...go to Camping World RV at least they give you all the pictures you need to see to make a decision...Maxie Price just wants you to come into their dealership & haggle from there...I'M OUT...I WANT TO I KNOW WHAT I WANT OR WHAT I'M GETTING INTO BEFORE GOING TO A RETAIL OUTLET!

HOWEVER...CAMPING WORLD ABSOLUTELY POSITIVELY IS HORRIBLE AT SHOWING THEIR BUYERS THE ORIENTATION OF HOW TO HOOK UP STUFF FROM THEIR TRAVEL TRAILER WHEN THEY KNOW ABSOLUTELY NOTHING ABOUT HOW TO DO IT...ESPECIALLY WHEN THEY ARE 1ST TIME BUYERS...TRAIN YOUR PEOPLE HOW ABOUT IT!

Don't ever buy any RV they will not service any of it when it comes to the vehicle repair they will say you have to find it yourself they only sale and leave you hanging at your transport expense. I purchased brand new freedom elite suspension went out I had to find a trucking place to get it repaired and they left me hanging and stuck in the road for 5 days no call back and even the good Sam elite membership you have to get in accidents to get help the Ford won't cover the waranty and camping world won't help and THOR say they have done the speck before they sent to camping to sell. So I got stuck on 1200 miles 2 months old Freedom elite RV cost of repair none of this company help it 140 miles is the nearest repair from my home. DONT NOT EVER BUY FROM CAMPING WORLD YOU WILL REGRET IT!

I am not big on negative reviews, but here we are. They sold me a used lemon. We did a walk thru on the pickup day and there was about 5 things wrong with the camper. They pretended to fix everything including the major leak in the wall ac unit that leaks all over the master bed everytime you use it. The sales manager told me in the parking lot on my pick up day that I could bring the camper back with in 45 days and have my list of repairs done. I brought it back in and they gave me a very large estimate for the repairs, I was told the warranty didn't exist because I didn't buy the warranty. I was later told he was new and he was mistaken. DO NOT BUT FROM THEM THERE SALES PEOPLE ARE DISHONEST.

So greatly disappointed in our experience! We went very open & honest if we couldn't get what we wanted in our budget it was ok. We spent hours waiting for financial to respond if it's possible. They came back no. So said ok and left the store. In the parking lot the sales man comes running out management said they'll make it happen. My husband asked "within our budget?" He said yes. We spent more hours waiting for financing to do paper work. Total of 6 hours in store! We get an email congrats on new camper got financed send paperwork. We did it. Every time we sent in paper work we didn't get a response that it was received and had to ask several times. The day before we are to go buy the new camper my husband couldn't get a call back to make sure all set. I had to email managers to get a response. 30 mins before close we get a call have to have $9,000 more down and $200 over our budget a month! Unacceptable! We had all ready moved and emptied our camper off the site based on email that said all finance was set & had campgrounds cut a tree so new one would fit. I made complaints to cooperate and regional because this is bad business! I did get a call from manager would give me a new camper but still over budget and not the layout I want. You don't tell us can do it and then be so far off the agreement! I am getting a new camper & will never buy from them for their snake like behavior!

I bought my RV in 2018 and I was new to the RV World. I bought a used 2017 ForesSalem Hemisphere Light. They told me when to take it camping and what ever is wrong they will fix it because North Carolina has a 10 day lemon law. We had a leak from the out door kitchen being removed and toilet was broken. Camping World told me to turn it in on the warranty because all sales were final. My floor rotted and became because it took 2 years to locate and fix the leak from the outdoor kitchen. Then recently I went from Charlotte to Petersburg, VA I hooked up the water to the trailer, I had water, went to the store came back trailer was under water and had a river flowing under the trailer. I unhooked the filter and regulator valve from the outdoor water faucet and from the water hose. I went and bought a new filter I left the new filter in my vehicle. I talked to camping World and asked them to look at the hot water heater because water was coming from the hot water heater. I told her water hose was unhooked just hook up water hose only so he can check water heater. Camping World told me they found nothing wrong but I need to pay $141 dollars now I just paid $150 for them to come out and if they found nothing wrong this would be all I would have to pay. They trying to charge me $141 dollars because their repair man said you need to replace your regulator valve. When he had no business touching it was unhooked and laying on the ground. He was supposed to check hot water heater only. He did not have authorization to touch anything else. Do not do business with camping World ever!

General manager made his employees lie to make a sale. When confronted he threatened the employees job if he spoke to his customers again after being caught.