CampSaver

I took Campsaver.Com's invoice at face value after placing the order, it stated that shipping was FREE. But they came back saying it was a mistake and wanted me to pay $225 for shipping? Definitely not paying that, after the original invoice I have posted here stated the shipping was free. Spoke to upper management and they didn't really didn't want to honor their original invoice price either. They need to post shipping charges from the get go, instead of springing unwanted surprises on customers wasting everyone's time

Ordered premium shipping 3-5 business days, to get item on time before my trip. Needless to say item didn't arrive in time, and they give themselves unlimited time to process order. Will have to pay return shipping on top of paying for premium shipping. Customer service senior guy Chase C. Was rude and unhelpful but i dont blame him, if they can't pay return shipping on something they delivered late they surely don't pay their customer service guys well either

This is the second time we have ordered from Campsaver and are just as pleased as the first time. I don't typically bother writing reviews, but after seeing so many people who had written bad reviews, I felt I needed to share my positive experience.

We ordered a roof rack as one of their Blazing hot deals." Price too good to be true? Well…. Order placed on the morning of Feb 28th. Immediate confirmation. Email late that SAME day saying the racks were shipped. Tracking number via UPS updated the next day and package arrived on March 5th. In a undamaged original box wrapped in those air puff bags inside another box.

In a nutshell - great prices and timely delivery.

Ordered Blackstone Grill on 9-8-21 for & $79.99. We have received no grill or correspondence. Everyone who is unhappy with them should contact the Chamber of Commerce in their city and the Better Business Bureau as I am going to do. If people don't complain they will continue to rip them off.

This outfit is a scam and time waster. I ordered an expensive sleeping bag and air pad. After receiving a confirmation email, waiting days, they never bothered to email me that my order was canceled or gave a reason why.

I advise you not waste your time with these clowns.

I placed an order on a Saturday for an item I really, really needed for a once-in-a-lifetime trip. This was after Amazon messed it up. Their "risk management" department came back with a handful of intrusive and ridiculous questions about the item's purpose, end user, and final destination. Okay, I thought, I'll play your stupid game because I have no choice. My clock is ticking. It then sat there for FIVE DAYS while I practically begged them to release it. Nope. I wound up canceling, and now I don't have this thing I counted on having. They don't care even a little. Heed the horrible reviews and don't shop here.

Purchasing from this company was the most unpleasant experience. I purchased mini backpack (see order photo) and two weeks later I received a large version of this item. There was a reason why I wanted mini! When I contacted the company to ask for the return label and refund, I got draconian instructions that I must pay for the return and let them have 10 business days after they receive my wrong order so they could inspect and scrutinise it to determine whether I lied to them or not about my claim. After that they might refund my money which I will receive in another 10 or so business days. The very thought of them scrutinising my order as if I am a suspect, made me do exactly what they intended - I'd rather lose $120, instead of dealing with this company. I found it unacceptable that company instead of issuing apology, free return label and refund, went on demanding more money and time from me for THEIR MISTAKE. Stay away!

Don't ever do business with this criminally dishonest seller! First, I got a defective item from them. When I returned it and asked for a refund, they tried very hard to convince me for an exchange instead. When I finally decided to exchange, they processed a new order of the same item with a MUCH HIGHER price without my consent. Then I understood why they tried to change my mind. This unauthorized transaction was literally a steal. When confronted via emails, they even tried to play stupid!

Campsaver.com customer service is outstanding! Vickie was very helpful, friendly, professional, and efficient. She stood behind the campsaver.com price match guarantee and cheerfully issued me a refund for the difference between the sale price and the original price of the boots that I purchased. I will definitely order from this site again.

I have placed a couple orders with campsaver. The first few arrived as expected without issue (only reason I'm even giving them 2 stars). My most recent experience was horrible.

Ordered 4 items mid July with free shipping. I didn't expect them to arrive lightning fast. Received an email saying one item was out of stock, unavailable until early August. Fine, they'll send the other things and eventually my last item right? Nope! They wait for the last item and then ship them separately anyways. How does that make any sense?

While waiting I contacted cs a few times. No help at all. I'd ask about the not backordered items and would be told about the status of the backordered one. When I tried to complain I was blown off and told they needed to wait so everything could be shipped together... but it wasn't. Seems like nobody really knows the heck is going on at campsaver, especially chase (which I've seen other references to).

I was exited to this "good" website, it seems I can buy all my needs on one website. I placed two orders, they sent emails for each order about security check, they will charge $0.99 - $5.00, maybe verify if I am the bank account realy user ~ which it sounds good! But after that I saw they had charged two times. I sent them the number. After that, I have never heard back. I login to their website to cancel my order. I looks it is processing status forever. I have to login to my bank account to dispute the payment. Hope I can cancel the payment success.

Warning: Never browse and buy anything on CampSaver webisite!

I was wondering if the site was legit. I saw them advertising in my yahoo email feed. I figured it must be legit. I went ahead and ordered the bicycle helmet I wanted at an excellent price. Totally legit.

Placed an order to take advantage of free shipping. 1.49 item that got me to free shipping was back ordered for several months. Item was canceled and they charged $11 to ship order. Literally pennies away from free shipping.

Will call several times to double check order over course of several weeks then send wrong, then refuse to send refund. They will take hours of yourvtimecatvrandi. Times of the day and then charge you for an item you didn't order.

I've placed several orders for in-stock items that have gone fine, but he aware of their business model. Their discounted item are items that are discontinued overstocked. If it's on back order you take the chance that they will never get the item. In my case a two week delay turned into 10 months and I still don't have the item, but the item has been offered continually for sale since, all be it at a higher price. Every month I've received notices of short delays. No call from customer service despite a half dozen years plus email request.

Hi, I bought some climbing rope 6 weeks ago paid upfront as usual for rope n delivery. It takes a few days for a response with an update. I live I Sydney Australia. My rope was sent within in the USA. They were not aware until I bought it to there attention. I asked for a refund. Seriously no customer service at all. This would have to be one of the worst companies I've dealt with. I highly recommend u stay away from these guys.
ClearlY they're happy to take ur money. To these guys ur not important. Just another grain of sand on a beach.

B

Both Actually came from Opticsplanet.com so I'm quite confused about that. But one of them arrived with the box really beat up in the green version to me looked a little faded for some reason. I tried to call both places, Campsaver and optics planet. Neither one will take phone calls... Sorry but I will deal with smaller companies going forward. I don't have the time or the care to deal with their lack of employees. I'd rather pay more elsewhere than deal with this crap.

I ordered a jacket for my daughter in October, it's February and I still didn't get it. They keep on saying it's shipping soon. Very not reliable company. I will never shop here again!