CampSaver

I bought an $800 Thermal Binocular here and returned it, and I am having to file a PayPal dispute to get my money back. I will never buy anything here again!

I was pretty stoked to find that campsaver had the headlight I had been looking for (Oculus 650 by Ultraspire) at a pretty nicely discounted price. $113 for a $160 light. Well, after it arrived I noticed that the packaging had obviously already been opened/repackaged and the light had a faulty charging system and wouldn't work in all modes. They obviously re-sold me an already returned faulty light at a "discount." Thankfully UltraSpire themselves has top notch customer service and they took care of me, but I will never shop at CampSaver again and would recommend those of you reading this review do the same. Shady business practices. Stay away!

Ordered from CampSaver on Amazon. They cancelled my order and stated Cancelled by Customer. When Amazon looked into it they found that CampSaver cancelled the order. When contacted they said I would have to repurchase the items because Amazon cancelled the order. The original item was $120 full price and they had a discounted one available for $75, guess they felt that price was too low after all or maybe the already sold the item. Regardless, the customer service is poor and the company is deceiving in its practices. I'm noticing a trend when reading other reviews. Seems like I'm not the only one. CampSaver has 10% negative feedback in the last 30 days on Amazon. Maybe they like posting 5 star reviews for themselves to counter the bad ones. Who leaves good reviews for companies on unaffiliated third-party sites that didn't transact the purchase?

Email from Camron at CampSaver:
You would need to submit a new order as Amazon has cancelled this order and it never imported into our system. Please let us know if you have any other questions or concerns.
Thanks,
Camron with CampSaver

Honor the purchase agreement and fulfill the order.

Their inventory and shipping times are fanciful dreams. I've ordered from CampSaver many times hoping it'd be different, believing the excuses they give me, and I've finally decided to just give up and know that, well, they're just that: excuses for a poorly run business with a horrible logistics operation that hides behind small text, disclaimers, and plays fast and loose with facts & math.

The crux of it is this: if you say you can ship something on time, in a given time frame, and especially if I pay extra for a given level of service, I expect that kind of service. Not in an unreasonable way, I know things aren't perfect (esp in a pandemic/post-pandemic world where labor and other items are still recovering), but every time I order from CampSaver, they never ship on time, and it takes so long I have to call to cancel (and you can't cancel it online despite them saying you can... if you can, I've never been given the option), and when it happens consistently (every time) the excuses about "longer than normal warehouse times" or "product availability wasn't properly updating on our website, sorry, just a one time bug" or similar become really patronizing and just aren't believable, they're either lying or so poorly run these issues are systemic, constant, and they should just not make any commitments. Neither reason is good at all!

Sure, they cancel the order and I get my refund eventually (thus not only one star, that's reserved for outright scams...), but this isn't much better. It feels like they take your order HOPING they have inventory (even if they say they have it, I have waited up to 10 business days for it to ship before I just gave up) and if they have it and their warehouse can get it together to put it in a box and send it, they ship it, I guess, but otherwise, they just hold on to your money until you ask for it back.

Their prices aren't much better than Backcountry, REI, Moosejaw, etc, but their warehousing & logistics operations are absolutely a disaster.

Either you don't get the items you buy. Or you get them and they don't allow for returns when the items don't fit correctly. AVOID AT ALL COSTS!

On Septenmber 19th, I placed a $655 order with Campsaver and revieved a PayPal reciept. This reciept said that 'Campsaver would contact me to complete the order'. After 36 hours and nothing, I wrote to them. They responded another day later saying they had no record. I sent them the PayPal reciept as proof... they simply replied - Call Customer Service. No explaination, no appolpgies. Nothing. So in the mean time, the sale finished and the prices went UP.

So I called, FROM AUSTRALIA, ON MY DIME. They reinstated the order... And then cancelled it again 24 hours later with an email seriously trying to Antagonise me...

There is alot more to this story but I'm fed up.
THE VERY WORST CUSTOMER SERVICE ON THE INTERNET.

AVOID AT ALL COSTS!

So, its been over two months since they took my money and gave me nothing in return. Two weeks after placing my order I got an email saying they could not ship some items to Canada! Items were already removed at checkout, so why was my order okayed? And why did it take 2 weeks to contact me? A list was sent of items with no explanation if these were the allowed items or the banned items and did I want them or not? Since I hadnt ordered anything I didnt want I asked that they be shipped. Now the fun began! Over the years that I have been buying from Campsaver, they have always shipped USPS. I assumed it was because they were savvy about the scam of brokerage fees charged by courier companies like UPS. Those extra fees you pay in gratitude to UPS for bringing your goods from their warehouse in the US to their warehouse in Canada. Well, it appears I had lucked out in the past getting items sent via post because this time they arrived UPS. They were happy to give me my parcel... for an extra $100! The driver didnt even bring the package to the door as he knew this was ludicrous and expected me to decline to pay that... which I did. I informed campsaver that I had declined the package but would be happy to accept it if it was sent, as in the past, by USPS. Well, they couldnt afford to do this so declined to resend it. Now I am waiting... more than a month later... to get my $700 back. They claim they have a tracking number for this return, but wont give me my money back until the merchandise has been returned to their warehouse. Really. Over a month later and you havent received it? I suspect it just hasnt been returned to inventory. So, I have got PayPal involved... how crazy is that? A year ago I sung the praises of this company. In fact I recommended it to several friend who purchased merchandise. This company used to go above and beyond for its Canadian customers. Guess they are only interested in America First now. Good luck with your new business ethics!