ReserveAmerica

I scheduled a pavilion for a single day, a hurricane is coming to our area on that day. The website was giving me the option to reschedule, but never gave me the option for a new date. I cancelled in order to move the reservation to the following weekend, which it wouldn't let me do. It just cancelled. I didn't receive a refund and could not get my reservation back, even though I called Reserve America immediately for their help. I've lost out on the reservation and my money and "there's nothing they can do about it", even though a hurricane will be here on that particular day.

I wanted to change my site at campground. Found out I couldn't because I already reserved the site I was in. Can't change sites unless you do it before you arrive?what kind of crap is that? I couldn't even cancel my reservation and return to campground! I was stuck in my site regardless what I did! Reserve America sucks! Campground no help either!

One of the the WORST experiences while camping. The staff over policed and made you feel like you are a criminal for every little thing. They don't offer electricity so we got a generator. They told us the hours the generator can run which we abided by. They STILL harassed us every day about it. They did not allow us to do the baby fireworks on July 4th, threatened to kick us out. They told us we could not have our dogs in the RV while hiking up the waterfalls. Horrible management and staff. I felt like they were watching our every move. Do not camp here!

ABSOLUTE worst customer service. I have requested help on numerous occasions. Was always given the standard response that I would be contacted within 48 hours to assist in resolving my issue. AND never received any response or even so much as an email, text or voice call! It's no wonder your company only has a customer satisfaction survey of 1.13!

We are seniors who travel by wandering. We almost never reserve campsites ahead because we don't know when we will move on. We often stay only one night. When we are forced to use reserveamerica.com, the reservation fee increases the cost of our campsite, usually by 30% and 50%.
For people who plan a week of camping and make their reservations, the fee isn't a huge deal, but we could end up spending $200 a month on fees.
Maybe there could be a $30 yearly maximum for us seniors?

When I went to cancel my reservation they wanted to charge me $17.50 fee plus $24.00 (one night fee). So out of the $56.00 it cost me for the weekend my refund would have been $15.25. Shadey at best in my opinion. Avoid this company if at all possible.

I tried calling but they are closed during hours the bot says they're open, and the 24/7 help page is broken. Can't reach anyone. I'm trying to reserve a site that is open year round but reserve america shows they are closed year round.

Reserve America has a written policy for equestrian campers that if trails are closed by the state park the day before or day of your reservation, you can change your reservation to a different date or location and the 4 day advance notice will be waived. This happened to us over the 4th of July weekend. When I attempted to change online, it wouldn't let me. After several attempts through phone contact, I was told they couldn't make the change either. So rather than have them cancel and rebook with charges as they suggested, I canceled on line. This cost me 2 nights camping fees and the cancelation charge. Very disappointed in this service.

Nothing but trouble with this site and I will choose other campgrounds to avoid dealing with them. Their clients must lose a lot of business from people like me who are fed up. With so many government clients, who are they greasing? Latest: Try to log on for a booking. First the system responds like I'm trying to establish a new account with the email they have on file. No. I was just trying to login. Then, they won't accept the password I know is correct. Repeatedly. Then, they say they will send an email to create a new password. Try and try again and again: nothing. No email. I can't log in and I can't create a new account unless I want to create a new email account. Forget it. I'd rather camp someplace else than deal with this site. Get a clue, campgrounds, and dump these clowns: they're hurting you and your clients.

The website is just awful. Horrible UI, hardly anything is intuitive. Customer service is entirely unhelpful and disappointing.

RA expects you to read 8 paragraphs of footnote "policies" or you're SOL when changing or cancelling a reservation. I'm out hundreds of dollars due to their deceitful practices and will be disputing the charge on my credit card. Absolutely ridiculous.

The campground my family has frequented for 30+ years is hosted on this godforsaken website, so we're forced to continue giving them our money. I really wish OR state parks would use something else. They're truly out to take as much money from you as possible. Scumbags.

EDIT: Thankfully, I was refunded most of my money as a "one time courtesy" through the OR Parks and Recreation Department.

Very disappointed by the maintenance. The grass/clover has not been mowed this year. It was up to our knees. Camp sites were not maintained to standards as in previous years. We pay for what? State can't afford 3 gallons of gas y to o mow?

I booked a campground site, not realizing that Florida State parks uses ReserveAmerica for payment instead of simply charging customers directly. A month later I was charged $90 for a membership to a junky discount website called Active Advantage. They automatically had my card information, though I never registered any information with this website. I had to call the bank and get a new card so they cannot "renew" my membership or charge me further surprise fees. Tricking people into signing up for useless memberships when they are booking family activities? Wow. I would expect so much more from Florida Parks.

I just read something from them that says they allow changes. This is a flat out lie. They have a link that indicates "changes" but no changes are allowed. If for example you wanted to change a cabin ten minutes after you booked it and it was for the same day, made two weeks in advance, these crooks will steal your money, taking one full day and then taxing you on nothing and also adding a cancellation fee when what you actually did was make a change even if it's to a more expensive cabin. To make matters worse your credit card won't stand behind you even if they follow their own rules that say you won't be charged if you received no good or service. In my case this was Discover Card but other CCs may be more honest than them. I will never do business with Reserve America and I won't be renting any more cabins in Nebraska either. As far far as I'm concerned they are all crooks.

We reserved a campspot over the phone for two nights. When we got to the campground at 9pm they told us that there is no reservation for us and that they don't even take any reservations for less then 6 nights.

We had to cancel two reserved sites days ahead of the scheduled date. They charged us 2/3's (only $25 of a $70 charge) of the total amount for a 2 day reservation. Buyer beware. If you use this site to get a campsite you better hope that your plans don't change.

I have camped in a few states using ReserveAmerica. I have been extremely satisfied...I check out the sites and their maps to see where I want to be and check what is available...I will be reserving for summer 23 very soon. This sure beats the old days with first come first serve and never knowing if there would be a good site left. Love this ap...

Fees have increased (what, they have a computer and one guy working it!), and the ability to change FOR FREE has been removed, and now you pay for any changes. What a scam. Will try in every way possible to avoid this group. Used to be you could change a site or date with no cost, which was very useful. Now your stuck with whatever you reserved from the start.

Could the reservation site be more confusing and misleading? My daughter, grandson, granddaughter, and her fiance had to pack up in the middle of the night and find a hotel because the guy who thought he had the campsite was violent.
My complaint to them: when i modified my 2-night reservation you made it a one-night reservation! A probably drunk, very angry man showed up as we went to bed. 4 people, including 3 youths, we were threatened and accosted 3 times. This man came within feet of my 5-foot-tall, 100# daughter yelling and threatening her and our family members. The next time he came he put his hands on my granddaughter's fiance's neck. This man towers over most people. If he had approached us civilly we could have easily accommodated this man in our camps as my campsite was right next door. I believe you made my modification of a 2 night stay in a different site in this campground into a one night because I was refunded some money. Why when I change the campsite from one site to a different site to another would you make a 2 night stay into a one night? I can't be expected to study every detail of every email from you.

Beware if you cancel, they do not honor their own stated refund policy. First they will make you wait 3 months for a refund by check then you will find yourself calling them several times to track down the check that they finally supposedly mailed but you never receive.