ReserveAmerica

The online experience sucks. I guess this is the quality you get when the government works with a monopoly.

They dumped my account on 6/6/2023. I can no longer access my account even after resetting my password. On the road and can not make reservations.

I made my reservation for Nickerson Park in Cape Cod 8 months ago then because of covid-19 they canceled them so I proceeded to call them and tell them I no longer have the gift card that I made the reservations on but they told me that's what we put it on I said but I don't have it anymore in fact I cut it up because it was empty and I made the reservations 8 months ago and you couldn't reload it. I can't get any help from the gift card company because I don't even remember the numbers from the card. And Reserve America has all that information but won't give it to me and they said well we did our part and credited back $288 and I've been on hold repeatedly over the last month probably a total of 20 hours I get anxiety thinking about calling before I call I have to because I know they're going to tell me the same thing they tell me all the time we opened a case for you and they said they credited your credit card and I tell them I know that and then they say to open a case for me I said but you already did I gave you a case number at the beginning of this well this is your new case number. I can't believe they're keeping my $188 usually I see businesses and they'll respond to reviews but I notice on this they don't respond at all and you know what you're right why did a private Company by the state forest and Parks I'm going to find that out there's something up and I'm getting my money back they better believe it I'm not the one!

My objective for writing this review is to notify owners/managers how pathetic this reservation system functions. My hope is to see this service revamped to make it more user friendly and provide accessibility to patrons needing help because this system is not working properly.

Further, you prevent friendly interaction with customers by purposely not posting your telephone number (1) On your reservation site, (2) On customer reservation details receipts which I printed out, and (3) Nor do you offer webpage screen chat or shared screen help which could resolve many reservation issues. Therefore, I had to do a google search to find a telephone number for this business. Even after finding the number *******267, I determined there was no physical person or message service to answer this phone. After ringing for a while, the number I called disconnects from me. Not once, but twice.

Do I need to tell you. This is no way to run a business. In addition, you are charging $12.00 per customer for making reservations on your website and/or via telephone. As a result, you are making a lot of money since the only way patrons can make reservations is through your website which is a disservice to all patrons, residents, visitors, military and state park pass holders.

In addition. I paid $225.00 for my non-resident state park pass, and because your system is not designed to acknowledge my type of pass other than "normal" because I am not military, a resident, or day user. As a result, I was charged $82.00 for a 5-day stay ($70.00 for camping fee, plus $12.00 for reservation fee.) Similar New Mexico State Parks only charged $4.00 per night for utilities (i. E. water, sewage and electric which is $60.00. However, your site is charging $70.00 for water and electric, only.) You owe me a refund!

The only positive experience I had with attempting to make a New Mexico State Park Reservation was when your site would not let me book a nine-day stay at Rock Hound State Park, although Site #4 was available. I was on hold from 45-minutes before a female answered and apologized for my long wait, stating, "She was the only person work at that time." In addition, I did not print off my Rock Hound reservation receipt. Upon writing this review, when I went back to retrieve it the receipt was no longer in my past reservation account.