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Edith E B.

South Dakota

Contributor Level

Total Points
83

1 Review by Edith E

  • ReserveAmerica

5/11/21

My objective for writing this review is to notify owners/managers how pathetic this reservation system functions. My hope is to see this service revamped to make it more user friendly and provide accessibility to patrons needing help because this system is not working properly.

Further, you prevent friendly interaction with customers by purposely not posting your telephone number (1) On your reservation site, (2) On customer reservation details receipts which I printed out, and (3) Nor do you offer webpage screen chat or shared screen help which could resolve many reservation issues. Therefore, I had to do a google search to find a telephone number for this business. Even after finding the number *******267, I determined there was no physical person or message service to answer this phone. After ringing for a while, the number I called disconnects from me. Not once, but twice.

Do I need to tell you. This is no way to run a business. In addition, you are charging $12.00 per customer for making reservations on your website and/or via telephone. As a result, you are making a lot of money since the only way patrons can make reservations is through your website which is a disservice to all patrons, residents, visitors, military and state park pass holders.

In addition. I paid $225.00 for my non-resident state park pass, and because your system is not designed to acknowledge my type of pass other than "normal" because I am not military, a resident, or day user. As a result, I was charged $82.00 for a 5-day stay ($70.00 for camping fee, plus $12.00 for reservation fee.) Similar New Mexico State Parks only charged $4.00 per night for utilities (i. E. water, sewage and electric which is $60.00. However, your site is charging $70.00 for water and electric, only.) You owe me a refund!

The only positive experience I had with attempting to make a New Mexico State Park Reservation was when your site would not let me book a nine-day stay at Rock Hound State Park, although Site #4 was available. I was on hold from 45-minutes before a female answered and apologized for my long wait, stating, "She was the only person work at that time." In addition, I did not print off my Rock Hound reservation receipt. Upon writing this review, when I went back to retrieve it the receipt was no longer in my past reservation account.

Tip for consumers:
Anyone that uses this website is pretty much attempting to make reservations on his/her own. There is no help, or contact phone number on the website, or your reservation receipt which is frustrating if you have a short turn-around time and in travel status. Good Luck.

Products used:
I have reservation to stay at Percha Dam Campground in New Mexico for 5-days.

Service
Value

Edith E Has Earned 3 Votes

Edith E B.'s review of ReserveAmerica earned 3 Very Helpful votes

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