CampSaver

Campsaver is a genuine US based supplier with a huge range and good value. They ship international for free if your order is >$100. They do an extra payment authorization step with several options, only one of which is available to Austraian customers, and this adds around 4-5 business days to the delivery time and is a huge hassle. I found it insulting to spend $600 with them and be accused of stealing my own credit card. For me personally it was too inconvenient for me to use them again, but if this doesn't bother you then they are a good source of great value gear.

I recently made a purchase from campsaver. This was my first experience with them. I was a bit concerned, because of all the negative reviews. I ordered a pair of running shoes that were on clearance. After placing the order, I immediately received a confirmation email. I selected the free shipping option, so I wasn't expecting the shoes to be immediately shipped. The confirmation email provided a link to check the status of the order, which I did about every other day. After 6 days, I sent an email to customer service asking for an update. I received a response letting me know that they were behind on orders, but mine would ship soon. The next day I received a shipping confirmation. Today I received the shoes.

I'm giving a rating of four, because even though the shipping was a little later than I anticipated the shoes arrived in good condition. I would order again from them.

I purchased a Marmot Highlander jacket from Campsaver recently. Their pricing was very competitive and they had the color I was after.
I was a little worried given some poor reviews but went ahead with the purchase.
Well what can I say, I received my jacket, it's exactly what I was after. They used UPS to ship the jacket and I could see exactly where it was (note I am in Australia). Campsaver customer service was excellent keeping me informed of when my jacket would be sent and followed up that I had received it.
Will definitely buy through them again. Seriously this has been as good experience as dealing with any of the large international companies.

I found the helmet I was looking for at this site for a deep discount through Google Shopping. Having never heard of CampSaver before, I went to the internet to do some research just as you are now. Seeing all of the low ratings from others did give me pause but I figured I'd give it a shot.
My item came within a week as advertised and ready to go. I don't know what happened to the others that are rating this company 1 - 2 stars, but for me, this was a great result.

Not an honest business to deal with. Full of excuses. Ordered an item online. Credit card charged 2 days later and shipping label created. They say item has shipped. USPS has no record of receiving item. They say it must have fell off the pallet. Likely excuse, not. Now they tell me to wait ANOTHER 10 days to see IF the item shows up? I doubt it. After ordering I went to see what type of reviews the company had. Believe them. Don't do business with these folks.

Overcharged for my 1-3 day delivery method ($165USD) whilst sending my package via a lower method of 3-5 days that by research (using a bumped up weight and package size) on the USPS website should have only cost them around $65~. When I asked for a refund on the difference, as the service paid for (a chance to receive my package in 1-3 days) was not provided - they refused and claimed that if I get it in 3 I can't complain about it. So basically providing the bare minimum of service, in order to make a cheeky dollar (or a cheeky extra $100USD) off their customers.

I've been an REI member for decades. Not to minimize the force that is REI, but, as I recently am rebuilding my backpacking equipment after decades of child and now grandchild-rearing, I have searched for competitive deals across the web. CampSaver has universally been helpful in recommendations via phone and email (I'm rural) and I'm satisfied with my purchases. I think they're amused by the grandmother desiring to return to the mountains (okay, with my knees, the hills). Dreams keep us alive.

Lesson learned! Read reviews before purchasing from a new vendor - I now understand why CampSaver has such terrible reviews online. As disappointed as I was with the inaccurate shipping information I received, I cannot even say that CampSaver at least provided a prepaid return shipping label for my inconvenience of having to purchase all the items locally after paying them for expedited shipping! Their customer service leaves a lot to be desired and requires a warning to all potential consumers to steer clear of CampSaver!

The return process is about as terrible as you can imagine. It's not streamlined at all, they take their sweet time in processing the items once they are received, and THEN they try to convince you that you returned a used product to them, so you can only receive store credit.

I received a number of emails rejected by their (full) customer service inbox, the customer service line doesn't get answered (I waited on hold for so long!)... the only way I finally got ahold of someone was via chat.

Truly a nightmare!

Disappointing. Ordered a backpack I needed for a camping trip. Not only did it not show up in time, but I had to call three times to try and find out why it hadn't been delivered for a month. Customer service was confused, said they always have tracking numbers, but mine didn't. Additionally, after a month of follow-ups, they emailed me back and said this has been happening lately, where items are not shipped. Wow... that should be red flag! Just a quick sorry and we'll refund your money. Geez... I actually needed a backpack. A true company that cared about it's customers would get another pack out immediately and offer a big discount for the trouble. I emailed back this exact request and never heard another word. DO NOT SHOP WITH THIS COMPANY!

Do not order from campsaver.com. They sent me the wrong item, twice, and I had only ordered one item. Lucky for them, I have to give them one star, they should get negative 5 stars. Now, with the wait for the backstock to come in, it will be at least 4 months from the time I placed the initial order. No wonder their rating is so low. I should charge them interest for holding onto my money. I repeat, DO NOT ORDER FROM THEM. You've been warned.

I have ordered twice from Campsaver for significant savings off retail and even sale pricing of other online stores. Purchased two expensive Arc'Teryx items and was very nervous to take the plunge with this company after reading the online reviews. Both of my items shipped within one day and then only took one day of express shipping to arrive at my address in a different state. I have been super pleased so far with my experience with Campsaver. That being said I did not order an item off of backorder and I called to be sure the items were in stock before I ordered.

Terrible customer service
Not able to cancel orders
Not able to talk to a live person
No response from emails
Cannot confirm they have the item stock
I have tried to cancel the order several times.
All it states on their website is that my order is being processed. 4 days to process an order?
No tracking number provided. Cannot confirm they received notification to cancel order.
DO NOT ORDER from this company and save yourself the headache!

Me: It wasn't supposed to be a store credit. It was supposed to be a refund. Respectfully,
Campsaver: Thank you for your email, according to the notes on your RMA, your return was sent back to us used, and with used items we can only issue store credit.
Me: Oh. My. God. It's running shoes. I ran 2 miles in them and they nearly destroyed my legs. How are you supposed to test running shoes without running in them? That's bull$#*!. I returned them within 30 days--which is what all shoes stores give you--and with the tags. You guys owe me a refund.
Campsaver: Thank you for your email, respectfully, the shoes were returned used and show signs of that use, they cannot be sold as new, and as per our returns policy we can only issue store credit for them, even if you returned them within 30 days.
Me: That's the most ridiculous thing I've ever heard of. They're running shoes. It's impossible to test running shoes without wearing them. I'm not doing business with you guys again.