CampingWorld

Purchased a lacrosse travel trailer from camping world in Tyler I live in Houston county, they sent all paper work and tags to my address in Cricket but instead of Houston county sent it to Houston Texas, I have had the travel for over 2 years, have yet to receive any paper work for it, shortly after making this purchase hot water heater and slide outs quit working, contacted camping world and was told I would have to bring unit in, cannot even move unit due to slide outs not working and can not get registeration or plates for it as they were sent to Houston Texas to an address that does not exist, the only paper I received with the unit was in someone else's name

I rarely post comments or reviews but in the case of Camping World I feel the need to do so. If you are considering doing business with Camping World, do yourself a favor: DON'T.

The service is terrible and the written and recorded verbal promises of Marcus Lemonis are laughably empty. All you get is the runaround. There is a reason that I-hate-Camping-World sites exist on-line.

Most recently, in my case:

• It was incredibly difficult to make a service appointment. I was scheduled months out.

• They then had my RV for over two weeks and still didn't complete the basic work they said they would do — including providing a simple insurance estimate for some roof/awning damage.

• The corporate rep I am supposed to be working with to remedy issues has not returned any of my many emails or calls over the last several weeks.

• When I call and talk to the corporate office coordinator, they tell me they are escalating and I will get a call back from a manager. That has happened several times over the last ten days or so and nobody has ever contacted me.

• There is no accountability at the store level or at the corporate level.

STAY AWAY!

The salesman named Doc was great. He was a wealth of knowledge and information. Not at all pushy or typical of someone who's thirsty to make a sale. Very courteous and professional

Calling corporate is a waste of time and energy. Your family will continually be let down and disappointed. They cost us about $1500 that could have been avoided if they used even a shred of honasty.

We purchased a 5th wheel from a sales guy named Steve. He is the Larry Leisure used car sales man looking dude. We purchased it on a sale and he came across as he was doing us a favor. When we did the FINAL walk through they walked us through a different trailer, telling us it was ours. We discovered it was a different 5th wheel when they delivered a trailer that was not only filthy, but had all the original stickers left in it. The one we did the FINAL walked through did not. We called them and spoke with Travis, TK (the GM), and Scott. None of which listened to the actual issue, but gave what they thought were solutions to something that was not the problem. You just swindled a customer by playing the switcharoo. All they said was well you have a manufacturer's warranty. We were told since you don't have pictures or video there is nothing you can do. Really!?! Spoke to district manager Diana or Deana which took our information and then never called back. Come to find out there was a leak in the bathroom skylight and down the shower wall, and the hot water heater was busted. This was a new trailer. Do not purchase from this property or company. They say if you are not happy they are not happy, but they don't care as long as they get your cash. Being this was our first experience making a purchase like this it will definitely be the last with Camping World. Wish there were negative stars I could give. Make sure you record everything when dealing with these people.

SAVE YOURSELF AND DON'T TAKE YOUR CAMPER HERE FOR WARRANTY REPAIRS. We went yesterday after 15 weeks to pick up camper from warranty repairs only to find that they only did 25% of the repairs. They didn't even write them all up for warranty after we spent over 2 hours in the middle of July in over 100 degree temps to write it up for them. There is no customer service and quality of respect for their business. Even the General Manager, Jeff Morris, will feed you a line of SH** to get rid of you. They are now on their 4th Service Manager since December of 2019, that should tell you a lot.

These people are here to take your money with as little effort as possible and leave you hanging rude liars and rip offs they'll lie straight to your face and steal your money stay away

I bought a used motorhome that has a steering issue and I can't get them to address which is a safety problem. Why? I could go on and on but don't have the time to get to it all

This was the worst experience we have ever had in regards to purchasing a camper we drove 2 hours with promises that we're never fulfilled in regards to cleanliness damages and then we put down a deposit to hold the camper so that we could get there to actually see it as we only did through a virtual tour and find out the damages and shape of the camper we're not to our satisfaction and then when we asked to get a refund they said it was not refundable when we we did not even have a signed contract and this has been an ongoing problem that we have found out since whatever you do do not deal with Camping World the salesman work very disrespectful and arrogant especially Roger and Tim they harass us verbally as we left and made our way home if you look at all the rest of the reviews you will see whatever you do do not purchase or service anything through Camping World I was forced to put a rating on here actually I wouldn't give them any rating zero

DON'T PURCHASE FROM CHAMPING WORLD! Once they sell to you and the deal is done... they are done with you. Forget about getting anything fixed on you Coach. They will give you the run around for weeks or months on end. They should not be selling any coach if they can't service it. ESPECIALLY things that are under warranty! They will blame the manufacture, they will keep your coach on the lot for weeks on end and not work on it at all.

My mother was FORCED to purchase $18,000 in ADDITION insurance that she did not need. When she told them she didn't need it, they snuck it in the purchase contract anyway! Lawyers need to be called and contacted and avoid using them as a dealer!

I traded in a decent travel trailer for a used 5th wheel from the Nashville store. I stop at a Camping World in Illinois, a guy comes out and says "you need to to trade that in before the delamination gets worse" I call the sales guy in Nashville he says you bought as is. The delamination could have happened since you bought it. 3 DAYS! I'm not a fiberglass expert they are.
The rear A/C wasn't working properly, they told me when I bought they had fixed it and gave it to me in writing I had a 30 day warranty. I take it to the Cocoa Fl store they say it was full of saw dust. I take it home the A/C blows warm air. They want me to make an appointment for a week from now to "look at it".
They told me any safety items they would take care of as part of sale. The brakes don't hold at max output. To help stop the gain has to be set at 9. The larger trailer that I traded ran at 5 and locked it up at 8. They say: "it's the truck.
As soon as I hit warm weather stink bugs came out. Not just a few the trailer was infested. Camping World. "yeah we see that a lot" Bombed it twice and I'm still finding them.
Been a nightmare but I'm not letting up

We have had our new 2021 Montana 3780RL for just about a week now. One of the main reasons we purchased a new coach was to be able to get something new and keep it nice. Our sales person told us that Camping World makes service visits, because they know how inconvenient it is for people living in their RV to bring it in for repairs. That was a big selling point to us. Well they lied. Imagine that.

I discovered a hydraulic fluid leak in the battery compartment. Easily spotted and should have never left the dealer in that condition. When I called to have service sent out, they were happy to inform me that CW does not send service out and that I would have to make an appointment to bring the coach in for service. They will not bend, and are now harassing me to schedule a service visit when they delivered the unit (they knew my truck could not haul it when I bought it). So now I am stuck trying to fix a hydraulic leak on the unit myself since i can not move it. Moral of the story... dont buy from Camping World. If you do, make sure you get everything your sleazy salesperson says in writing or on video. Better yet, just skip the camper and buy a house... or tent camp if you want to camp. F U Camping World!

I placed an order on 7/5/20. A week later, nothing has shipped. I called Customer Service and was stuck on hold for 16 minutes without getting through to anyone. While on hold, I placed an order on Amazon for the same items and saved $21 from Camping World Prices. All items ordered on Amazon shipped that day and are out for delivery today or will arrive tomorrow. Nothing will take more than 2 days from the time I ordered them on Amazon. I emailed Customer Service at Camping World to cancel the order and ensure my credit card was refunded. I followed up with a telephone call today to ensure the order was cancelled and I was refunded. Today I reached a person within a few minutes only to be transferred to Customer Service.
I was on hold for another 18 minutes before getting a person there only to be told they could not refund me nor cancel the order. I would have to wait until everything shipped, return it all then wait for a refund. The customer service agent was beyond ambivalent. 21 minutes on the telephone with them and the only thing clear is that she could not care less about this. Do not waste your time. Save your money, Avoid this business. Go anywhere else...

Very clean store as well as a friendly staff, Kevin was very helpful! I was a little worried about some of the reviews but you cant always believe what you read I definitely will be coming back.