California Pet Pharmacy

In Oct., 2014, my horse contracted EPM. The required medication was life-saving and very expensive. Since CCP's prices were more reasonable, I ordered the first month's supply of 4 syringes for $755. The box arrived with only 2 syringes. As I was out of the country, I did not contact them until 2 weeks later. They have repeatedly used this as an excuse not to credit my account for half of the cost for the first month. They have also continued to say that the shipping weight of the box was 2 lbs, which it was, but which was correct for only for the 2 syringes received. They have disregarded all of my attempts to explain the discrepencies in shipping weight between 2 syringes and the 4 syringes that had been ordered and paid for. I have disputed this charge with Discover card, who also took no effort to investigate the shipping discrepencies, and sided with the company. Their customer service is very poor and I will not use them again. My next step is to write to the company CEO, though I have been unable thus far to find that name. If anyone has it or can suggest how to find it, please let me know. Linda C. Martin

Deceptive practices. Ordered Preventic 18" (PTIC18) collar. Product information on website features 2-pack photo. Regular price reflective of standard national pricing for 2-pack, sale price made it a good deal. Received one collar. No where on product description or invoice does it state "single", "1-pack", etc. Wrote customer service 3x and they refused to credit price difference of product received vs advertised. Said they considered the order filled, if I was unhappy I could return, at my expense, plus a 20% restocking fee. They noted if I was confused I should have called to clarify, that photo featured is a "default/stock" photo. Never again. Filing complaint with BBB and protesting with my cc.

Received phone call from California Pet Pharmacy less than a week after submitting my BBB complaint. After 3 attempts to resolve on my own, it's disappointing my issue had to escalate to a BBB filing in order to garner their serious attention. However, they ultimately credited my account in full for the amount in question and corrected the information on their website so others don't experience the same issue. Glad to put this conflict to rest.

I wrote an earlier review (I couldn't see how to update it) in which I suspected what they sent me was counterfeit. I was then unable to find them on the VIPPS pharmacy verification site so I advised that others stay away. I then reported them to the National Association of Boards of Pharmacy t(NABP). They provide a way to report suspect sites.

The NABP wrote back and let me know that CPP was verified by a new service run by the NABP called. Pharmacy. That means it is highly unlikely that what they sent me was counterfeit so I stand corrected.

If you Google ". Pharmacy" you will be brought to this new site where you can check out pharmacy sites. Apparently, the concept is that any site that has a ". Pharmacy" domain, is a verified site. Very cool concept.

I gave them a 5 star rating here to make up for the one star rating I gave them earlier. Their customer service was poor but that is not as big a deal as being suspected of handling counterfeits so I have to give them a break for now.

I placed an order for my dog's medicine. She has heart failure and the pain and suffering that she will experience without this medicine is more than she can bare. When I placed my order over the phone, I was given 2 options; Free shipping or Priority shipping. I paid for Priority shipping. They used First Class (Free) shipping and my dog will pay the price for this mistake.

Instead of apologizing for their unethical practice, I was given excuses as they tried to convince me that this was ok in their business. For some cases, this wouldn't have been a big deal. In this case, it's a huge deal and they acted as if they did nothing wrong. This company (specifically the "Customer Service Manager") feels no obligation to hold itself accountable for their mistakes. When a customer pays for Priority shipping, there is NO reason why they shouldn't get Priority shipping. Instead of finding a way to make it right, their only options for resolution would leave me, the consumer, paying for their mistake.

DO NOT BUY FROM THIS COMPANY!

I ordered a wormer for 5 dogs plus heart medication for my little yorkie. I ordered on the phone went over the whole order. I was told it would be a few day until it would be ready. I did not hear anything for a few weeks so I called again, I was told they were waiting for a total of the worming medication and they faxed it to the vets office. I called the vet and was told it was faxed back at least before. I called CP back I was told they did not get it and can not send it until they get verification from the vet. They faxed another request to the vet. A week later I still did not receive the meds. I decided to go the vet myself to see what was going on, I explained it to the vet what was going on. They then showed me copies of the paperwork that was faxed four times. I called back to the pharmacy and was told again they never got it back. I told the supervisor I was standing there when they refaxed the paper and saw it went thru.
As of today the last day of November I still have not seen a prescription. I was just told it should be here tomorrow. I sure hope so.

California Pet Pharmacy has been a life saver for me and my dogs... They have excellent prices and always deliver on-time. Very glad I found them.