California Pet Pharmacy

Beware! This company shipped meds my vet refused to authorize!

I ordered three prescription products and provided my vet contact information. After receiving the products (later than expected), I phoned my vet to follow up on what to look for should my dog have a reaction to the new medication. To my horror, I was informed that my vet had NOT authorized California Pet a Pharmacy (CPP) to dispense this product. 2 of the 3 prescription-only items were approved, but one was NOT. I might very well have used the product on my dog after receiving it, believing it must have been approvedluckily, I made that extra call, and my vet instructed me NOT to use the product. When I contacted CPP, they told me they had "verbal authorization" from the vet tech. They provided her name and the date/time of the call, but have NO PROOF of the authorization my vet's office denies providing. Authorization was given for the other 2 products, only! This could have become a dangerous situation. I expected CPP to apologize for their negligent act; instead, they continue to insist there was vet authorization, even though my vet denies that.

Absolutely horrible experience! I order my dog's arthritis medicine on 10/31 because her prescription expired on 11/1. They informed me that there was a generic medicine that was available for half the price so I was very happy to save about $100 on her 6 month supply.

A few days later they informed me that they would need a new prescription written for the generic. I said that I did not understand that because it's was supposedly the same medicine with the same ingredients, just a generic name brand. I told them not to worry about it and just send me the original prescription as authorized by the vet because I had since moved across the country and would not be able to return to meet with the vet for the new prescription.

They said that since it was now 11/4 they would not be able to refill the prescription. I gave them the order number from my original order on 10/31 and they refused to help even though I submitted my order on time. The whole process was horrible and I will never purchase anything from them ever again because now I have to pay for an unexpected vet visit to get a refill which should have been honored in the first place.

Ordered a few times during COVID-19 for my dogs heart pills Vetmedin They came with no seal no box and when I bust them in half they crumble my dog has been on these pills for years I have never seen anything like it her health started to decline the last two months in and out of the hospital 4 vet visits in two weeks, compared the pills to another bottle I purchase from the vet these are not authentic or they're very old did reverse effects on my dog my dog stopped breathing because she needs her heart pills and unfortunately these were doing nothing for her and I was thinking they were very let down I called the company the girl told me that the pills should've came in a box and they never open the box well neither of my orders came in a box a manufacturing box, Call the manufacturing company and they assured me that my pills should've came in a sealed box my pills for my dog or tampered with I have a senior 13 year old dog with a grade 6 heart murmur and is in congestive heart failure this is a very big let down in a very big lawsuit selling old counterfeit pills

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE CROOKS!
In August I tried to find nystatin for an ameraucana that had a bad case of vent gleet. I googled nystatin and up popped California Pet Pharmacy. I filled out the online form and submitted it. A notice popped up saying that I needed a prescription from my vet so I just closed out the website. The next day I get an email from California Pet Pharmacy saying that they could not process my order because I didn't provide a prescription from my vet so they canceled my order and because they canceled my order they did not charge my credit card. Fast forward one month. I get my credit card bill and there is a charge from California Pet Pharmacy for $10.00. Well the nystatin cost more than that so I call the company to find out why they charged me the $10.00. The bubble head that answered the phone said that the charge was because I canceled my order. I said, no ma'am I didn't cancel the order, you did. You refused to sell the product to me. She says, yes that's right we had to cancel the order because you didn't provide us with the information on vet. She says that she can fix this if I provide the information. I asked what information and she says the information on your vet. I said, lady I don't have a vet, if I had a vet I wouldn't have needed to order from you. In essence this company has charged me a restocking fee for a product that they never took off the shelf. Needless to say I have now opened a dispute case with my credit card company. Beware of this company. What a shame you can't give zero stars. They don't deserve any.

Great, easy to navigate web site, excellent selection, reasonable prices and quick delivery. Products i could not find elsewhere.

If I had a chance to place an order for my dog's Metacam again, I would have never done it with California Pet pharmacy. Frankly, this was my worst purchasing experience ever! They shipped the prescribed large size of the medication that had a very limited expiration date, which means that a good portion of it will have to be discarded. Well, I've had 3 honest and friendly attempts to resolve the issue only to realize that all was in vain! I was told various contradictory and evasive tales, asked to email a photo prove of the expiration date printed on the bottle, and again there were more of conflicting and inconsistent statements... I felt as if I were at some street bazar trying very hard to appeal to an unethical and deceiving merchant... At the very end of my final phone conversation with a customer service representative, I was told-verbatim et litteratim- that they had "... a big box of Metacam that will expire soon and we need to get ride of it as soon as possible."
How do you like that, gentle readers? I personally didn't like it at all and still feel bad. Yet, I was told the truth at last, wasn't I?

They are very disorganized. I placed an order on May 28th and when I heard nothing by June 4th, I had to call them and the very nice but not well informed rep said they would look into it. Then we get a call with no message other than to call back. I do call back and get Irene and I am told they dont know why they called me. I asked if they got in touch with my vet and they didnt know. She said she would call me back "in about an hour or two". So I had my vet call them at this point to move it along since nothing was happening. Irene calls me back (within the two hours) and says its all set and being shipped out today. That was Monday June 4th. I said when will it get here now? She said I think Friday. I said since this was a huge hassle and confusion it really should be sent overnight. She said she would check with management. Then I had to prompt them on Tuesday June 5th because guess what... it wasn't mailed yet. A label was then created on Tuesday however the shipment was not sent overnight and now we are looking at a Saturday delivery which means it went out on Wednesday. Very disorganized and frankly they don't care or take ownership. There are plenty of pharmacies I can use and will do so in the future.

Rx faxed TO Cali Pet Meds from my veterinarian on a Saturday and the following Friday it is STILL not filled yet. I have called numerous times, return phone call requests were NEVER done, ridiculously long hold times for speaking to customer service, poor attitude from customer service when I tried to resolve the problem. No offer to expedite shipping secondary to the delay caused by their incompetence. Spoke with a "supervisor" Gina who was not only NOT sympathetic or apologetic but she refused to transfer me to ANY other manager or someone who might actually care about being professional and provide good customer service and problem resolution. Chewy is far superior in customer service but unfortunately they don't stock the medication that I need. But ANY other mail order pet pharmacy will be better than service that you may receive from Cali Pet Meds unless you get entirely lucky in the ordering process and by some miracle have a good outcome. Good luck. Hope this helps someone in the future.