In Oct., 2014, my horse contracted EPM. The required medication was life-saving and very expensive. Since CCP's prices were more reasonable, I ordered the first month's supply of 4 syringes for $755. The box arrived with only 2 syringes. As I was out of the country, I did not contact them until 2 weeks later. They have repeatedly used this as an excuse not to credit my account for half of the cost for the first month. They have also continued to say that the shipping weight of the box was 2 lbs, which it was, but which was correct for only for the 2 syringes received. They have disregarded all of my attempts to explain the discrepencies in shipping weight between 2 syringes and the 4 syringes that had been ordered and paid for. I have disputed this charge with Discover card, who also took no effort to investigate the shipping discrepencies, and sided with the company. Their customer service is very poor and I will not use them again. My next step is to write to the company CEO, though I have been unable thus far to find that name. If anyone has it or can suggest how to find it, please let me know. Linda C. Martin