Teresa Q.

Deceptive practices. Ordered Preventic 18" (PTIC18) collar. Product information on website features 2-pack photo. Regular price reflective of standard national pricing for 2-pack, sale price made it a good deal. Received one collar. No where on product description or invoice does it state "single", "1-pack", etc. Wrote customer service 3x and they refused to credit price difference of product received vs advertised. Said they considered the order filled, if I was unhappy I could return, at my expense, plus a 20% restocking fee. They noted if I was confused I should have called to clarify, that photo featured is a "default/stock" photo. Never again. Filing complaint with BBB and protesting with my cc.

Received phone call from California Pet Pharmacy less than a week after submitting my BBB complaint. After 3 attempts to resolve on my own, it's disappointing my issue had to escalate to a BBB filing in order to garner their serious attention. However, they ultimately credited my account in full for the amount in question and corrected the information on their website so others don't experience the same issue. Glad to put this conflict to rest.