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Missouri
1 review
1 helpful vote
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Ordered 3 shirts
June 12, 2014

Ordered 3 shirts. Never arrived. I have called multiple times, they simply don't care.

The company is a scan. Don't buy from these idiots. I have filed complaints with State Attorney General's office and Better Business Bureau. Also having my credit card reverse the charge. I ordered sorts to celebrate a liver transplant I just had. I would think they would respect a transplant recipient.

Evil company, crack heads and thieves!

Date of experience: June 12, 2014
Social S. CafePress Rep
over a year old

Paul - We are terribly sorry to hear this. Please provide us with more information, like your 9-digit order number or your email address so we can locate your order and further assist. We would definitely like to look into this order and find out why it was never delivered. You can contact us at 1-877-809-1659 or reach out to us on our Facebook page by private messaging us the required information to locate your order. We look forward to assisting you!

Florida
1 review
9 helpful votes
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They don't care!
March 29, 2017

Ordered a t-shirt for my Grandson which was due to arrive on 3/24/17. On 3/28 it had not arrived so I decided to check on it. Customer service advised me my order had been cancelled, but they did not know why! And since their supplier does not tell them of order cancellations they don't notify their customers. What's worse, the person I talked to didn't seem to care!

Date of experience: March 29, 2017
Social S. CafePress Rep
over a year old

Hi,

We are very sorry to hear you were not notified of the cancellation. Please email social@cafepress.com. We'd be glad to look into this further.

Pennsylvania
1 review
6 helpful votes
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No Go
January 28, 2016

Needed a custom mug. I questioned their template specs resolution. I was right, the print was horrible. What should have been sharp & crisp was fuzzy and hardly visible. Corners of print had smudges. Ohhh and handle on their cheapo mug was crooked lol. I'm a graphic artist, so if mine didn't come out good, I can't imagine what the average Joes come out like. And x3 on what their shipping says because it took about that.

Date of experience: January 28, 2016
New Zealand
1 review
1 helpful vote
Follow Daniele R.
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Please do not use these people and do your research. The products look great but I now believe they are a fraud. I ordered something at the beginning of December for Christmas and I can't get hold of anyone to find out what's happened. If you e-mail them you get a generic automated reply and never hear from them again.

Date of experience: January 4, 2014
Oregon
8 reviews
32 helpful votes
Follow Lorraine G.
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This is the first time I ordered from CafePress, and it will be my last. When an item says "In Stock," I expect it to be in stock. They sent an email that all my items had been shipped, then 2 days later sent another email that one item had not been shipped, and was "in production." I contacted Customer Service and received this brilliant reply from Khalid A.: "Thank you for contacting CafePress. I'll be happy to assist you. I checked and saw that your order is out of product and has been shipped." I don't need this frustration and will shop elsewhere.

Date of experience: February 14, 2015
Michigan
1 review
1 helpful vote
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Super customer service and exchange policy. Cafepress imprints all kinds of items. When the golf shirt I ordered was too big, they emailed to say a replacement was on the way and no need to spend money to send the other one back. AWESOME!

Date of experience: January 20, 2014
California
1 review
5 helpful votes
Follow Ashley L.
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$50 for a T-shirt is ridiculous, but whatever, it's a shirt that I really like, and I haven't even got it yet, it's been like 3 weeks. I $#*!ing paid for better shipping though, so that's why it's such bull$#*!. Save your money and go somewhere else, there is no reason to use CafePress, like you can have a shirt custom made for less and you might get it on time.

Picture attached is the shirt, which is currently still no shirt.

Date of experience: July 19, 2020
Texas
1 review
2 helpful votes
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Do not waste your money
December 13, 2020

Order a Christmas ornament for a gift. It is tiny And cost not worth what we received. Wish I had read these reviews before ordering... Took a long time to arrive and now scrambling to find a different gift since this was so poorly done and small.

Date of experience: December 13, 2020
California
1 review
3 helpful votes
Follow Leslie C.
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Ordered a t-shirt. Received word that it would arrive within 2 weeks. A month later I requested information about the order which had never arrived. They indicated it had been cancelled due to inappropriate content. ("Y is for Yesterday" was what it said). The response was so garbled that I decided not to pursue the matter.

Date of experience: January 31, 2018
Social S. CafePress Rep
over a year old

Thank you for your post, Leslie! We appreciate you taking the time to share your feedback with us- especially because we use it to improve our products and services in the future. We're so sorry for the late response, and that you had a poor experience with your order. The seller who uploaded the 'Y is for Yesterday' images was delayed in sending our content usage team (who reviews our designs for approval) proof of authorization to use the design. Since it was referencing a book with a copyright, the design was pended temporarily until the seller provided the proper authorization. The design (and other related ones related to Sue Grafton) have now consistently been available for sale and can be found here:

https://www.cafepress.com/profile/4713113

Minnesota
1 review
3 helpful votes
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As a shop owner I can tell you dealing with them is a nightmare. I am very close to closing my shop. They steal your money. Every-time I am supposed to get issues a Paypal payment or check for something they somehow mess it up. Every single time now. Its starting to look like they scam people. Every month they have sent it to the wrong pay-pal even though I have given them the same pay-pal account multiple times. Every-time this happens I always call and complain and they tell me the usually how sorry they are and they have reissued the payment to the correct Paypal for next month. What a bunch of idiots you can't just read the correct Paypal and then you make me wait for your mistake only for you to do it again. It's not like my store doesn't make money either. Cafepress has made a whopping $800 off me in the past year all of which I have not received a dime for.

Date of experience: November 13, 2013
California
1 review
6 helpful votes
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I had two sales as an artist using Cafepress from 2008-2010 after 2010 they revamped the site and took my commissions telling me that they don't see any sales for me. I know I have the sales because on my items list it shows. After contacting customer support they don't appear to read my complaint very well and keep talking in circles about how they don't see any sales from 2010 - 2015... even though I specify my sales were from 2008 - 2010! Don't sell on this site! They are shady and have terrible customer service to artists AND customers!

Date of experience: July 5, 2015
California
2 reviews
4 helpful votes
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Cafe Press is a company that prints custom content, but only if they approve. They impose their own morality and guidelines their custom orders, even though the products are for private use and not public display or resale, and never appear on their website. This sort of censorship is unacceptable, and recommend using another company that allows freedom of expression when creating your own custom products.

Date of experience: November 1, 2018
Washington
1 review
5 helpful votes
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Slow Boat From China
March 23, 2016

I paid quite a bit extra for "faster" shipping but a slow boat from China might have been faster. The shirts I bought were made in Mexico and very low quality at a premium price. I should have known better than to pay more than $30 for a t-shirt. In this case I don't feel I got what I paid for. Would definitely not order from them again.

Date of experience: March 23, 2016
Michigan
1 review
0 helpful votes
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I ordered a Luke's Diner mug (Gilmore Girls), came quick, excellent price even w/ shipping, seamless experience. Then got an email offering a free mug but I pay shipping. So I ordered one that was supposed to be white with black handle says TEAM JESUS in pink. When it came the whole mug was black. I used contact us on their site and sent a pic of what it was supposed to look like according to their site and a pic of the actual mug. I asked what could be done. They emailed me explaining it is a heat sensitive mug and changes to white when any hot liquid is poured into it. I checked their website and I had completely overlooked that part. I tried it and it is very cool so decided to keep it, but they offered to exchange it even though it was free. I love these guys and will be buying more from them

Date of experience: October 4, 2014
Alaska
1 review
2 helpful votes
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Ordered a shirt, which took longer to arrive than they'd promised, and half of the graphic was missing. The eog has no ear or nose. They were full of excuses--Not one apology for lack of quality, ruining my gift, inconveniencing me by making me quickly shop for another gift due to their failure. Nope--nothing. But they did agree to send me another shirt. Well, they showed me who was boss. This replacement shirt was even worse. I could not even take a picture of the second one because there was virtually no ink on the shirt to take a picture of.

Date of experience: January 6, 2021
Texas
268 reviews
1799 helpful votes
Follow T N.
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Some short time ago I printed a long-sleeve shirt for my then boyfriend. As a gift for him, it was his favorite word to use in volleyball, so he could wear it while playing during the winter. Using Cafepress was pretty simple (especially because I just printed the word in the center of a plain long-sleeve shirt). I did wish there were more fonts available... but the process was easy and the shirt came in quickly.

Date of experience: April 26, 2011
Georgia
1 review
0 helpful votes
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Lots of choices for that hard to buy for person
October 29, 2014

Lots of choices for that hard to buy for person. The customer service is fantastic. The first shirt I received was much too large but I received a replacement in record time for no cost & no shipping the other one back. Definitely shopping here again!

Date of experience: October 29, 2014
California
1 review
17 helpful votes
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I ordered 4 charcoal gray t shirts 2 women's M and 2 men M "class of 2020" the class with perfect vision.
I thought the color would be easy and neutral. The blue text on the online image seems to show up well. In reality it does not. Too bad a lighter color of text is not an option to use on darker colored shirts. I felt a need to get my 4 gifts mailed and I did not feel it worth mailing back original order and ordering new colors. So to say the least I am very disappointed and felt I had to send a note along with gift to the grads hoping that the shirts fade a bit so they could read the print :( :( :( :(.

Date of experience: June 1, 2020
Missouri
1 review
2 helpful votes
Follow Mary W.
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I purchased five different coffee mugs from them. They all managed to be damaged. When I tried to send them back I discovered I would have to pay a shipping charge and restocking fee. I feel this is very unfair since they sent me damaged goods. I will never purchase from them again. Buyer beware these guys rip people off.

Date of experience: December 24, 2014
Social S. CafePress Rep
over a year old

Dear Mary,

I am sorry to hear the mugs you ordered arrived damaged. We want you to be 100% satisfied with your CafePress experience so we offer a 30 day no hassle exchange/refund policy. There is no restocking fee on damaged items.

Please feel free to contact us at 1-877-809-1659 or social@cafepress.com and we will be happy to assist you further. We are available Monday - Saturday 9 am to 6 pm EST.

Tennessee
4 reviews
8 helpful votes
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I had a bad experience with some masks I ordered which were very small and didn't cover my nose and mouth. There is no way to leave a product review on the cafepress website to warn other potential buyers. And their customer service is terrible. I closed my account.

Date of experience: August 15, 2020

Overview

CafePress has a rating of 1.9 stars from 648 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 394th among T Shirts sites.

service
106
value
110
shipping
110
returns
63
quality
106