CafePressReviews 649

The dog ID tag product is not worth the price and is over charging for the delivery fees. This is just a bad dot matrix print out that is glued to the surface of the metal tag itself. It will begin to lift and break apart in a few weeks of use with your pet. I HIGHLY DO NOT RECOMMEND USEING THIS COMPANY. YOU CAN GO TO PETCO AND GET BETTER…

This is the first time I ordered from CafePress, and it will be my last. When an item says "In Stock," I expect it to be in stock. They sent an email that all my items had been shipped, then 2 days later sent another email that one item had not been shipped, and was "in production." I contacted Customer Service and received this brilliant reply from Khalid A.: "Thank you for contacting CafePress. I'll be happy to assist you. I checked and saw that your order is out of product and has been shipped." I don't need this frustration and will shop elsewhere.

NEVER again will I buy anything from cafepress! Where do I start?! I bought 3 seperate shirts in a row and they all arrived massively oversized- big enough to use as a table cloth ( I'm serious) the lengths were all normal, but up to 4 ppl can fit inside the width, plus the unique print was faded, had cracks & holes and u can see the shirt colour through the print & there was print press chemical stains on the back of one of the shirts & a huge big square stain on the front of another. I also designed a mousepad with my beloved rescue dogspics, their names & year. The part of their names were chopped off, the year was chopped out with a blob of ink on the corner & there are yellow lines all through the photos, loves hearts etc. They refunded one shirt & the mouse pad and promised a replacement of another shirt which I'm still waiting on. Now I get another shirt which is big enough to use as a car cover and they've ignored all my emails & pics. They kept promising me their Quality Control Officer will contact me as Ivé requested it for over a month several times, but she ignores me and seriously - DON'T BUY FROM THIS SITE! I asked them if a 5 year old is operating the print presses & how can they even pack & ship such faulty items? Look below & seehow huge their shirts are compared to the same size shirt I ordered from another site & their HORRIBLE printing 'skills'!

Terrible shipping practices! I think they sent it by the slowest carrier they could find. My order was fine but geezzzz. I think carrier pigeon would have been faster.

I ordered items from them and selected expedited shipping to get them in time for Christmas. When I received my confirmation email from CafePress, it didn't have the expedited shipping listed on the order. I then called the customer service number listed in the email and on the website, and was rerouted instead to a telemarketer trying to get me to enroll in an energy savings program. I thought if I talked to them for a few minutes I would be able to be transferred to a CafePress representative. They never would transfer me, and instead come to find out I have been enrolled in this energy savings program and they have taken money out of my bank account. I just called twice to cancel and get out of the program. I find it very sketchy that CafePress changed my order so I would then have to call the only number listed in the email and on the website and then be rerouted to this telemarketer. There was no other number I could have called; and the telemarketer kept trying to lure you in with free gift cards. I tried the email route, and a CafePress representative supposedly is supposed to get back to you in 48 hours, and it took them three days or more to get back to me, which at that point I would have had to pay an extra $50 to get my items in time for Christmas. I WOULD HIGHLY RECOMMEND NOT USING THIS COMPANY!

I had a certificate for $50. It was purchased when there was a promotion to pay $25 for a $50 certificate. When you look at the email, in BRIGHT red letters, it said that I had until January 1st, 2015 11:59pm pst to use the certificate for the full amount. On January 1st, I was putting in my order around 10pm cst. When I entered the voucher code, the voucher was only for $25. I went back to the email and way down at the bottom in fine print it said that you had to use the certificate by December 31st, 2014 11:59pm pst. I have used your website a handful of times so I figured customer service would make this right. I emailed Support with attachments of my email and the order I was going to place before the January 1st deadline. The first response I received made it seem like I would get the full value of the voucher and even the second and third response, but instead of doing that, I was given a code for 50% off. I responded back that I should get the full value of my voucher but I was told that there were no codes available to do that? On top of that, the code I was given for 50% said it was already used! I am extremely disappointed and plan on writing other reviews to further discourage customers from using your site.

I ordered three magnets; one was printed fine, the other two had obvious flaws (a black dot at the top of one and crooked placement of the graphic on the other). It took almost two months and many e-mails before I received replacements for the poor print job. They don't seem to proof all of their printing before sending out the items.

We needed some help with a shirt we needed to return and switch with another shirt. The help was famtastic! I will only order from them now knowing they will take care of me.

I ordered 4 t shirts. 3 were all right, but the 4th was wrong. Customer service didn't want the bad shirt back, gave me a partial refund only. That's not fair! I wouldn't order from them again.

Where do I begin? I ordered holiday cards (why oh why did I not use shutterfly like I usually do?) and they only sent 40 of the 60 cards I had ordered. Holiday cards are a pretty timely thing, in case you didn't realize (Cafe press surely didn't get it). I contacted customer service several times, emailing back and forth, only to get nonsensical replies, such as "sorry, I just accidentally refunded your order" when they had done no such thing. You would think they would just send me my remaining 20 cards ASAP (which is what I had requested several times), but no, they avoided the issue until finally they said "we apologize for the inconvenience and have ordered a replacement which should arrive no later than Jan 9,2015". What?! That's more than 2 weeks away! Shouldn't they express ship my replacement as a gesture of good service for their misdeed of sending me an incomplete order in the first place? You would think. I will not be recommending this website to anyone. In fact, I will be doing what I'm doing right now, which is the exact opposite of a kind recommendation. Next time, CafePress, send my complete order, express ship the replacement and have better, more competent customer service.

I ordered an item in plenty of time for it to be delivered by the date I needed and it did not get there in time. I contacted customer service and they said they would send a new item which they never did. I will NEVER order from this company again and I'll be sure to tell my friends never to order from them either!

I purchased five different coffee mugs from them. They all managed to be damaged. When I tried to send them back I discovered I would have to pay a shipping charge and restocking fee. I feel this is very unfair since they sent me damaged goods. I will never purchase from them again. Buyer beware these guys rip people off.

I had already ordered my product when I happened across a number of reviews that were definitely not encouraging. Due to this, I awaited my order with some trepidation. But I am happy to post that I am extremely pleased with my order. I was decorating a bathroom with a cowboy flair and decided to have a photo of my husband on horseback for the shower curtain. I think it looks amazing. Thanks for a great job.

Poor shipping, poor customer service, poor experience!
I called to track my order which is overdue. The customer rep from Cafe Press, Chelsea, told me the package was lost and snickered. She was trying hard not to laugh when I clarified the package was lost. I asked to speak to a supervisor who was slightly irritable with me. She checked and said the package was not lost but would be delivered Monday. She said she would review the call and retrain the rep. I am very disappointed that a rep would lie to be about a package that I have paid for and am waiting to be delivered for a Christmas present. The supervisor was irritable but helpful. I would not recommend doing business here. I don't plan on it again. I really wanted to support a local business but they need to do better than this. They will not get anymore of my money and I can't recommend that you spend your money here either.

I will never order from Café Press again! I placed my order on Nov. 24 for 2 shirts for my son; delivery estimated sent by Café Press in my order confirmation was Dec. 5-9. Then I get an email saying my order was shipped on Dec. 9... so very obviously production was delayed and my shirts wouldn't arrive on time. I didn't not receive an apology either. It's now Dec. 19, still no shirts in sight. Wondering whether they are using pigeon mail...

The first order was alright. Which is to say, I asked for the run of the mill shipping. I was not very surprised when the order arrived later than the estimated delivery time. BUT, this time I placed an order and asked for the more pricey shipping, to get it here in less than 7 days. I should have just stayed with the U. S Postal service because they (Cafepress shippers) totally blew it, and I am out of the cash I spent. Needless to say, I won't bother wasting my time or my money ordering anything from this company. If you cannot hit the estimated times listed on your shipping invoice, then why offer the more speedy delivery options.

I have read some of the responses from the customer service personnel, and it is typical for what I have come to expect from these folks. Appologize and offer up a belated, patronizing comment regarding peak shipping time or what ever sob story the responder chooses to insert. I am sorry, but I forget where this is the customers problem? If you cannot deliver what is posted, then do not post it to begin with. Obviously, you have lost my business.

I had trouble with my order. Spoke to Tyanne who was extremely pleasant and helpful beyond expectations. Would definitely order again from CafePress

Ordered t shirt and sweatshirt unhappy with quality. Items are thin and Logos barely legible. Mmy salutation was on a cheap little paper receipt. I expected some sort of card. Won't order again

Ordered 17 YELLOW T-shirts with custom logo and titles, as gifts for a bunch of students in China.
Pros-
1) domestic shipping was prompt;
2) no misspelled words!
3) fabric is a medium weight, average quality like you would get from the Hanes white undershirts pack.
Cons-
1) color is not a bright yellow per website;
2) inconsistent color yellow among the shirts, but worse they actually looked faded and old like they've been in storage for a long time!
So disappointed because they don't look new and nice, esp because they are gifts!

Don't think i'd order t-shirts again from them...