CafePressReviews 649

I ordered 2 sets of mugs as advertised at regular price for $20 per set on their Canadian website. The ordered was shipped incomplete and I only received one set. When I called customer service, the initial rep was fair and understanding. He even checked online to see how it was advertised on the Canadian site to ensure that an error was made. After the supervisor was approached to address that I wanted the rest of my order shipped as advertised, to my surprise she vehemently objected. The supervisor was then consulted who said that the Canadian website was not advertising the product accurately and that it was actually $20 per mug and that there was "no way" she was shipping out the rest of my order. I was shocked at the rude tone and have never encountered such poor customer service especially not when the error was on the part of the company. I hope that this supervisor can be better trained in the future to deal with such issues to keep customers happy. This was my first and last purchase even though I liked the partially-shipped product.

Ordered 4 custom printed ornaments - "Thanks for Saving My Life"---arrived with 2 of the holes at top off center. Figured I would have to order more & hope to get some with on center holes. Called them, just to complain- never even asked for replacement as was too late to get them in time. BUT--rep apologized about the 2 of 4 being unusable & insisted on sending me a complete new set of, so that I would be sure to have 4 good ones in all. Rush delivery and no charge. FABULOUS CUSTOMER SERVICE. VERY HAPPY!

Ordered a T-Shirt for a themed Christmas party... was supposed to be a bright disco ball on a plain white short sleeve shirt. After adding the shipping and a second T-Shirt the total was over $46! When the shirt arrived, it looked nothing like the online photo. In fact, it looked like it had been washed 5 times and the logo was so faded, we had to laugh. Beware of what they present to you vs. what they send to you. If we hadn't been in a bind for the late invitation to this party, I would have sent the shirt back and never used this site again! Ridiculous price for poor quality!

I ordered a memory box as a retirement present for our practice nurse-what came in the box was a flat tile with the wording I ordered. Despite trying to contact them by phone--- there was a fault, by e-mail-there was a problem with the Internet connection? -I wrote to them by there on-line messaging system and received an automated response! They say they will respond in 24-48 hours -too late for the party this is meant to be for. What else am I supposed to do. The product I received is not what I ordered and with the shipping came to over 50 dollars. The only good thing I can say is that the wrong product got there on time! Day 2 and no response from them.

They certainly stand behind their '100% satisfaction guaranteed'. They went above and beyond to correct an order which was MY error in the first place. This is definitely a seller with integrity. The product was good quality, the shipping was fast, and I was so impressed with their customer service that I wanted to write this review.

I ordered a mug as a present for someone from the site. I wanted it shipped to my university campus address, which looks a little different from a normal address format. It's basically your student email name, and then city, state, zip. I went through the ordering process only to be unable to complete my order because of my campus mail address. I called customer service to help me place the order. The person was helpful enough but when she took down my email to send me a confirmation message, she wrote it down incorrectly and I never recieved a confirmation email. I ended up placing the order a second time because I thought something had gone wrong but I only found out later that it had gone through so I had to call customer service again to cancel the second order. When my mug finally came in the mail, I opened it up only to discover several chips and dents in its surface.
***ALSO THIS IS IMPORTANT*** When you first order something from the site and you have to put your credit card information into your account, the site automatically, and without your knowledge, signs you up for their "pre-pay" account where they will charge you $10 a month for, like, no damn reason. The fix is simple though, as soon as is convenient, delete any card information from your account and it will put you on the "no-upfront-cost" plan where they can't charge you anything for simply having an account. Make sure you do that if you're like me and you will probably never use this terrible site more than once.

Terrible shipping! So unhappy and I will not be ordering again since items don't ship on dates you pay for! And of course customer service doesn't give a shh you didn't get your item that was a gift as expected.

Very unhappy. Ordered an extra Large T Shirt for my labrador dog with an Australian Flag, received a small shirt with Homeland Security and a squirrel logo. First and last time I will use this site.

Second order with CafePress - this one is again late and it was for my wedding the last one was a Christmas present that arrived late!
Really dissapointed again - Shoppers allow 6 + weeks for deliveries. I dont understand this as i recieved something from Australia in a week - to Ireland!

Wont be using them again.

I got a nice black long sleeve tee shirt, but the design was off center. It is more to the left of the shirt. So it's lop-sided, and the shirt already has a hole in the front. The black shirts have a plastic decal on them. SO I would recommend getting a light colored shirt.

Cafepress has an amazing customer service staff. I love all their products and have found incredible, unique gifts and items for myself. Their products are of the absolute highest quality. But it is without a doubt the Cafepress customer service staff that has kept me extremely loyal. Because I had a very poor quality phone and computer, I have often have difficult it placing certain orders. Without fail, with one phone call, the customer service will help me with any problem with complete professionalism.