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CafePress Reviews Summary
CafePress has a rating of 2.1 stars from 649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 85th among T Shirts sites.
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Very good experience, i have ordered before and always had good service.
Excellent service and product! I'm very satisfied :)
I have ordered items from CafePress several times and have never had any problems. Orders were correct, good quality and arrived in a timely manner. I would recommend them to anyone.
Arrived safely and on time, good discount available through email.
Beautiful product, sweatshirt well made. Incredibly fast shipping! Overall a great experience, as always.
The choices are amazing... if only I were rich.
The service treats me as if I was Rich.
I have been buying items from Cafe Press for a number of years, and have always been pleased-often quite impressed--with the wide variety of quality goods. Clothing is of sturdy material and gifts choices run from very nice to very funny. I know I'll be back many times!
I have purchased two tee shirts for gifts with names on them. They were great and much loved by the gift receiver.
... Well, when you have positive vibration making business by Café Press, we can't find in the dictionary the right word to express our experience with the highest standard of business...
Sincerely,
Nina
I just had one of those "third time is the charm" experiences with a scarf (product ID *******552). The image was misprinted, because of folds in the fabric. CafePress (being Cafe Press) replaced it. The second one ALSO had the same issue, and in addition, it was printed on the back of the fabric! In replacing the scarf for the third time, CafePress finally "escalated" the issue, which I extrapolate means that they actually addressed the issue with the producer of the scarf. So, it took a while, but they got it right. While it would be better to make sure people who produce items actually have a clue (like folds will cause a misprint of a design, and fabric can have a front and a back that matter), regardless, CafePress ALWAYS makes it right. However, I think that on issues such as this, where the item was misprinted due to improper technique, escalation should occur the FIRST time. The fact that CafePress will keep on sending a new one (and NEVER ask me to spend money returning the defective one) keeps the experience positive.
Always great! They make sure i am getting what i want and am happy with it. Excellent customer service!
You guys are amazing! Super original company and very nice and accommodating. I look forward to many more purchases from you
I ordered a shirt at the end if aug and never received it. I sent an email to customer service but never received an answer. At this point I would just like my money back. I no longer want the shirt. And I don't want $10 for giving my opinion since I will not order anything else from this site.
Everything went off without problems. The person taking the order was very professional and the item arrived very quickly and undamaged. I will definitely be ordering again.
It is really fun to order shirts and sweatshirts from CafePress. The shirts are really cute and I am never disappointed with what I have ordered from them.
Fast delivery, outstanding customer service, high product quality and large product range. Altogether I'm very satisfied with CapePress.
I really enjoy Cafe Press. The quality of their products is reliable, and the variety of options is AWESOME! Keep it up!
The quality of products from Cafe Press is always excellent.
It was great. Order was shipped promptly and was as advertised.
I ordered two mugs for my husband's birthday. They arrived in just the right amount of packaging...(not too much!) and in perfect condition, and in time for his birthday. The mugs looked just as i had expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bernadette N.,
We are sorry to hear this. We believe we have located your order in our system, but want to be 100% sure. Tracking for your package (or what we believe to be your package) says that you order has been sitting at the USPS facility in Ohio since September 4th. We do not have any record of you contacting us regarding this. We have combed through our email system and there is no email located. Not even a trashed email.
We have issued full refund for the order we believe to be yours. This refund will take 3-5 business days to reflect on your billing statement.
Again, so sorry to hear this. We honestly have no clue about an order not arriving, if we don't receive a contact from a customer.
You can reach us to confirm your refund at 1-877-809-1659, Monday-Saturday 9am-6pm (est).