CabinetParts has a rating of 4.5 stars from 2,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality and quick delivery. CabinetParts ranks 685th among Furniture sites.
Parts were delivered in a timely manner and were an exact match to the broken parts. Am very pleased.
Very good- they told it might be Oct. 31 till it ships and I received it Oct. 19. Much to my customers delight!
Strange...I ordered $17.34 of merchandise. If I order under $20 I get hit with a small order charge of $3.00, so I ordered one more to get me over $20 (20.23)and the shipping coast almost doubled. It was cheaper to get hit with the small order charge than it was to get over $20...Weird.
I wanted to add to an existing order I had placed within the previous hour but was told I was unable to add to it because I paid using PayPal. They adjusted the shipping on my second order to compensate. The customer service people were very helpful and I received both orders very fast.
Following Cabinetparts recommendation, the part was received promptly but did not work. Have responded to them regarding the problem with the part but have received no reply. Need to post dimensions to help customers determine proper substitution. Also, photo of the back of the part would have helped!
When I sent a message to inquire about the shipping date of my order it took several e mails for someone to understand what I was asking. It was awkward.
The drawers I received are decent quality but one was notched for the undermount guide and the other two drawers were not.
I gave 3 stars because although the website was really pretty easy to use, quality of product is good but it felt awkward communicating with costumer service via messaging & e mail and they missed notching two drawers for the undermount drawer guide.
This is a completely alien world for me and I had some difficulty parsing through all the product offerings for the hinge I needed to fix a cabinet door. Some of what I bought was right, some not, but it was ok because our handyman was able to use what I bought to fix the problem.
I took pictures of the hinges, wrote down all the numbers I could find, and emailed the information. I received a response almost immediately. Once ordered, the hinges arrived in a timely manner. I will definitely will use this company in the future.
The only negative was the shipping fee into Canada. It was 10 times higher than shipping it to a border town in the US. A small inconvenience but an inconvenience non the less. Very happy with the product ordered.
I have sent several request to return the hinges that I ordered, but I have received no response. I chatted online with support, and they directed me to the returns link. I followed the instructions, but have received no response. I need to return the hinges. Can someone help me please?
Sharon Church
I received the part to fix my cabinet very quickly. It was the exact part I needed as I checked the broken part which had the part number on it. It was easy to find the replacement on your website. If I ever need another cabinet part I will definitely order from you. Thank you!
Prices are competitive and service is solid. Products are good quality, and they communicate well with the buyer.
The item was purchased at a very good price and received in a short amount of time!
Very pleased with the Order.
Very complete catalog. Order was simple to place and delivered quickly. Appreciated promo codes offered.
The quality of parts ordered is excellent and the customer service is top notch. We mistakenly ordered some parts that were the wrong size, and the company accepted the parts for return, making the process as simple and low hassle as possible. This company is our 'go to' source!
Experience was good however I received only one half of the hinge I purchased. I anticipated receiving the whole hinge based on the photo I saw. I was able to use the good half of my old hinge so I did not seek customer service.
I did not realize that the item that I order (cabinet hinge) was not a complete hinge & was only part of it. I also needed the part that attaches to the cabinet wall. Luckily, we were able to find a spare and I didn't have to create another order for the piece.
Shipping is a bit high, the lids are really tight on the bins. But we made them work. The lids don't close all the way.
I was supposed to receive a quart of touch-up paint with my cabinet order but it was missing. I contacted customer service and sometime later I received a small envelope with a touch-up paint pen instead of the quart of paint.
Last year I ordered the same cabinets for my daughters house and received my quart of paint so I don't know why there was a change in sending the expected quart of paint.
I received package. The rev a shelf cookie sheet divider makes storage so much easier. Great product
Answer: You are going to get buried in freight charges, if you ordered online. They are not helpful on returns, as they don't believe their customers are one time buyers. Good luck
Answer: I think it's legit but very difficult to get your money back if there is a problem.