BuyMyTrip

I used buymytrip for my most recent trip to Chile 11/21 and while I was initially pleased with the simplicity of booking all four of my flights together, I was ultimately beyond disappointed. More accurately I was extremely enraged to learn once I arrived at JFK airport that I in fact had not secured a single seat on any of the four flights I booked. I was embarrassed and humiliated to have to book a $1400 flight on the spot to Santiago, Chile 2 days before Thanksgiving. I will never use their services again and will warn everyone I know against doing so they may avoid experiencing the same horror I faced. Instead of paying the $898 USD that buymytrip led me to believe was the cost for all 4 flights, I ended up paying $2,500 USD on top of the humiliation of arriving at the airport with no flights booked.

One of the best fight booking services I have come across in my whole life. Especially Miss Jenny is such an amazing person. She literally goes an extra mile to take care of my requirements. Thank you so very much Miss Jenny. I strongly recommend all who wants to book a flight to India. You will not be disappointed. Thanks again

When I got my ticket at the checkout BuyMyTrip offered trip insurance $75 each way so I paid $150, but BuyMyTrip DO NOT honer it. It says that you can make any change if NO fee within 24 hours prior your flight. I contacted them zillion times by phone and email and they tried to charge me a full price for the flight change. But I contacted with more then 40 hours in advance. When I mentioned the insurance they said that they needed time to contact the airline and they would get back to me which NEVER happened. What they are doing is FRAUD. Don't buy from them. It's a complete SCAM. They are basically stealing money. After the purchase is done they send a receipt with just the final price.

They are the Worst third party agency ever. Don't ever buy a ticket through them. They are a liar Scammers and fraud The Policies online is different from when you call them in the office they are all lairs And they don't help customers.They're not willing to hear you out. Never buy a ticket through them

All the current reviews do not exaggerate. Worst experience I've ever had buying a plane ticket (I bought the tickets since they were referred through Google Flights without first reading other customer reviews which was my error - And shame on Google for referring them).

Here goes….I noticed that the transaction did not show up on my credit card a week after I purchased the plane tickets from BuyMyTrip so I called them. The agent informed me that my flight was canceled due to the amount being reversed by my bank (which was incorrect) and I had to purchase new tickets online again and absorb whatever difference.

I told them this was absurd as I have a Visa eligible in any country and there is no transaction amount limit locks that would reverse a transaction. The latest update I received from the bank was an automated message stating the transaction went through and I also received an email from BuyMyTrip that my flight was confirmed including E-Tickets.

I gave BuyMyTrip the benefit of doubt and called my bank to speak with the fraud/security department and they informed me that the transaction made it through with no fraudulent blocks but the vendor (BuyMyTrip) "reversed" it two hours after the transaction was made.

The bank security team suspects that since my credit card was from a smaller Canadian Bank (Laurentian Bank), the vendor did not recognize the name and reversed the transaction. Whether it was reversed manually or automatically by BuyMyTrip; the bank did not know.

I called BuyMyTrip back to see if we could salvage this situation and was transferred to the manager I was previously talking to that told me to call my bank but like a broken record, she kept insisting it was my bank that reversed the transaction resulting in them canceling my plane tickets. Her statement was incorrect as my bank cybersecurity /fraud detection team said otherwise.

It was very upsetting that BuyMyTrip refused to take accountability for their system not recognizing my bank and canceling my plane tickets without any notice. By fluke as I was going through my personal finances, I had to randomly call them to find out that they canceled my plane tickets. Thankfully I was able to find out on my own a week before my flight rather than go through this nightmare during check-in at the airport.

All in all, BuyMyTrip is a pure scam with ZERO customer support and empathy and their employees take ZERO accountability for their errors such as:

1) Reversing the transaction resulting in my plane tickets being canceled

2) Not notifying me that my plane tickets were canceled.

3) Having ZERO solutions to salvage the situation caused by their own system error.

4) Refusing to provide solutions when the root cause of the issue was identified.
Their blanket refusal to support a potentially paying customer is mind-boggling. DO NOT EVER BOOK THROUGH THIS SITE.

Disgusting experience, company, work ethics, work culture and all around nightmarish experience. Purely horrendous. In the end, I found plane tickets for about the same price using skyscanner with zero hassle or complications. STAY AWAY FROM BUYMYTRIP!

Complete fraud. My flight was canceled due to weather conditions. The airline company told me to contact the agency BYMYTRIP to get rembursed, but they never replayed back to my email or phone number which is fake. So sad, I lost 300$. :(

Scam. Do not use or trust this company. They pulled the old switcharoo game. You purchase a ticket and then the next day they say that ticket is now much more expensive. For me they wanted an extra $185. After I told them I would be giving a review based on my experience, they messaged saying that the ticket was no longer available. DO NOT USE THIS COMPANY.

You will be notified of fare fluctuation from the airline's end. They want you to agree with a much higher price(plus 2000). If it's not working. Then their agent will reach you and Want to sell you ticket with luggage allowance around 200 more than original price. (Your email confirmation will mention "No hold luggage"). If you still consider cancellation of the order. They will lower the fare further but still 100 more than original price. By the way, the won't deduct your money until you express your agreement with new price.

My experience with BuyMyTrip has been nothing short of alarming, and I hope other people won't become victim to their scams.

Yesterday, I attempted to purchase a flight ticket through BuyMyTrip, a third-party travel booking website that I found listed as the second option on Google Flights. I was lured in by what seemed like a legitimate platform, but it quickly turned into an alarming ordeal.

After making the initial booking and receiving an email stating that my reservation was being processed, I felt reasonably confident about my purchase. However, the very next day, I received another email from BuyMyTrip claiming that the credit card authorization for my booking had been declined. This was perplexing to me because I had already provided my valid credit card information during the booking process.

I decided to contact BuyMyTrip's customer service to resolve the issue and was shocked by their response. They insisted that I pay via e-transfer. I was aware that once e-transfers are sent, it becomes extremely difficult to recover the funds or have any recourse in case of a dispute. This further confirmed my suspicions that BuyMyTrip was engaging in fraudulent activities.

To validate my concerns, I decided to research BuyMyTrip online and was horrified by what I discovered on this forum. Numerous reviews from other customers indicated that they never received their tickets, were asked to pay more money, and even encountered difficulties at the airport when their flights were not in the system. It is evident that BuyMyTrip is running a scam operation, and their presence as a second option on Google Flights is highly irresponsible.

After gathering this information, I immediately contacted BuyMyTrip to cancel my reservation and informed them that I would not be making any payments. I will also be contacting my credit card company to ensure that I am not charged for any unauthorized transactions and to blacklist BuyMyTrip.

I hope my review will help others from being scammed by this company!

I recently book a flight with But My Trip, and sadly, i was very disappointed with the services.I was informed that my flight was overbooked, and I was asked to pay an additional fee to secure a seat on the flight. This unexpected demand caught me completely off guard, as I had already paid the full fare and thought my seat was guaranteed. Having no other choice but to pay the extra amount, I felt like I was being held hostage by the airline's last-minute decision, which was both inconvenient and unfair.

The customer service was great. I got all the possible help for my travel needs. The support person explained to me all the details patiently. This is the 5th time I have booked my India trip with them and they are the best. I have referred Buymytrip to many of my friends and they all loved this travel agent.

We had booked through this 'service' 2 months ago for a flight leaving in 2.5 days. When I realized that the "confirmation" they sent at time of booking did not include the e-ticket, I called the toll free # on the email. "James" (who seems to be the only person who answers this line) informed us that the credit card used was decline by the airline (BTW it was a connecting, 2 different airline flight) and that they had called to inform us. Strange, no VM was ever left. No cancelation notice ever sent. Oh, but wait! He can rebook us today at a deal. The 'deal' worked out to be $900 more than what we originally booked. When I asked to speak with a Manager he put me on hold then asked to call back. I waited 45 min then called again, don't be surprised, "James" answered. Only to inform me that they were still working on it. He then said if we E-Transfer the funds they can book it for us. Like WTF? An e-transfer? He then offered to send me a link for PayPal. Are you kidding me? I'm not clicking on any link from you guys! I told him that the place he is working for is sketchy as eff and that I would be reporting to the BBB. This was so stressful! We are flying from Canada to Peru for a cruise in a matter of days. We could have been up S*#t creek. No endorsement from from FlightHub, but I called them and a lovely "Ian" got us booked up in 10 minutes and stayed on the line with me until I received out E-Tickets. DO NOT BOOK with BuyMyTrip!

Great customer service and made my travel hassle free. Thanks to the entire buy my trip team. I am very happy.

I don't know how these guys are still in business. It looks like everyone has similar issues with them. I booked a flight. They didn't process it on their side in time. Then cancelled it for no reason later I find out it's because the price of the flight went up by 2 grand and they forgot to book it when I originally paid them. Refusing to help me I am still fighting to get my original money back and I had to book a flight through a more reputable company.

Worst company. I booked a ticket from Edmonton, AB to Toronto, ON using their website. The price was $192. After booking, I got a confirmation email that my e-ticket will be emailed shortly. After waiting for a couple of hours, I called them to inquire about the e-ticket, and they said the ticket at this price didn't go through, and if I want to continue, I have to pay $270 for the ticket instead of $192. Had to cancel it cause there was no other way to get that ticket processes. Total waste of time. Stay away from this company. Worst experience.

I don't want to give them even a one star.
I booked my flight on August 05,2023 for $127 and after two days on Aug 07 they sending me email that your ticket is not confirmed yet because price is up. You have to pay updated balance 192 then we can confirm your ticket otherwise not. They already sent me email confirmation on Aug 05 and in email it's write down that we will send Eticket within 4 to 24 hours. Now when it's passed 44 hours they are calling me sorry we cannot confirm your ticket on same price. I asked that girl can I talk to your supervisor and she said wait for movement she put me on hold 3 times for 15 -20 minutes and again and again saying my supervisor not available. You have to pay extra if you want to travel on same flight.

They said seats are not available right now that's why fair is up. I told them that then you have to update your website beforehand not when the customer already booked the flight. But they didn't even want to listen customer view.

It's totally unfair for customer. It's there responsibility to update their website and check with airline regarding price instead saying to customer that no sorry fair is up because travelling date coming soon.

Making fool to customer. Totally disgusting service.

Run away from this company. No where have I ever seen almost 100% of the reviews say the same thing over and over. Sadly I found this out too late. Everything others have posted is exactly what happened to me. Booked, paid and got a confirmation. Then they are calling + emailing wanting more money + my ticket isn't actually booked but "on hold." My flight was supposed to be tomorrow + I don't now have a ticket. Anyway, booked now with another company so hopefully people can pass the word around about this company.

I have never experienced such an inefficiency and fraudulence booking a flight ticket online in my entire life.

1. They did not send me an e-ticket because the airline changed the price lol
2. I made sure the carry on baggage is included in the increased price THREE TIMES and of course, when I check this ticket on the airline website the carry on is not included.
3. When I called them as regards the carry on, there is nothing they can do on their end because it was INCLUDED when they booked it but the airline changed it after. What a nonsense!

This 1 star review is even generous for the unprofessional service we received. We purchased tickets online through their website and they called us from a phone number associated with "essential by nature" saying that they cannot book our trip without having us pay an additional $1000 per ticket as there were no seats available that day for the price we initially paid. After going back and forth for a bit with the sales associate giving different dates and prices they ended up cancelling our tickets. Fortunately our trip is not for a couple more months but this would have been such an inconvenient experience for anyone who was booking last minute tickets.

Had a few complications with flight cancellations due to the pandemic, the staff was extremely accommodating, professional, and responded back to emails in a timely manner. Would recommend this service to all those looking for a trustworthy, cost efficient way to book travelling affairs.

This company wastes your time. Booked a flight. Flight booking confirmed. Then, emails saying that it was not confirmed but the price I originally booked would be honoured. Then, another email saying my order could not be fulfilled due to technical errors. Finally called the Canadian 647 number and spoke to Rio (a manager). Condescending and unhelpful. Did not care that I had a confirmation email, and another email stating the price they would honour. Now, my trip was $500 more. Spend the extra money and book through reputable airlines. I think I dodged a bullet. BEWARE.

Today I booked international ticket. (April 21,2023) -Booking ID-7LQT31YH--I got email from this company that my booking is confirmed.
I did not get ticket number after half a day. I called Canadian 647 number. They said prices are now higher and we cannot honor your booking. Why the prices were there in the Google then?
Horrible customer service!

I booked. They sent email confirmation of purchase. Then i waited for my eticket. 1 hour went by. I called them. They told me I had to pay $101 more. They cancelled my credit card authorization and sent me an email asking me to etransfer them directly the new amount and then they would send me my eticket. Flight was for 2.5 hours from the time I booked. It was an emergency. I hung up. Booked direct with the airline and paid only 10 dollars different than originally expected. The ticket was immediate. Be careful who you trust.