All the current reviews do not exaggerate. Worst experience I've ever had buying a plane ticket (I bought the tickets since they were referred through Google Flights without first reading other customer reviews which was my error - And shame on Google for referring them).

Here goes….I noticed that the transaction did not show up on my credit card a week after I purchased the plane tickets from BuyMyTrip so I called them. The agent informed me that my flight was canceled due to the amount being reversed by my bank (which was incorrect) and I had to purchase new tickets online again and absorb whatever difference.

I told them this was absurd as I have a Visa eligible in any country and there is no transaction amount limit locks that would reverse a transaction. The latest update I received from the bank was an automated message stating the transaction went through and I also received an email from BuyMyTrip that my flight was confirmed including E-Tickets.

I gave BuyMyTrip the benefit of doubt and called my bank to speak with the fraud/security department and they informed me that the transaction made it through with no fraudulent blocks but the vendor (BuyMyTrip) "reversed" it two hours after the transaction was made.

The bank security team suspects that since my credit card was from a smaller Canadian Bank (Laurentian Bank), the vendor did not recognize the name and reversed the transaction. Whether it was reversed manually or automatically by BuyMyTrip; the bank did not know.

I called BuyMyTrip back to see if we could salvage this situation and was transferred to the manager I was previously talking to that told me to call my bank but like a broken record, she kept insisting it was my bank that reversed the transaction resulting in them canceling my plane tickets. Her statement was incorrect as my bank cybersecurity /fraud detection team said otherwise.

It was very upsetting that BuyMyTrip refused to take accountability for their system not recognizing my bank and canceling my plane tickets without any notice. By fluke as I was going through my personal finances, I had to randomly call them to find out that they canceled my plane tickets. Thankfully I was able to find out on my own a week before my flight rather than go through this nightmare during check-in at the airport.

All in all, BuyMyTrip is a pure scam with ZERO customer support and empathy and their employees take ZERO accountability for their errors such as:

1) Reversing the transaction resulting in my plane tickets being canceled

2) Not notifying me that my plane tickets were canceled.

3) Having ZERO solutions to salvage the situation caused by their own system error.

4) Refusing to provide solutions when the root cause of the issue was identified.
Their blanket refusal to support a potentially paying customer is mind-boggling. DO NOT EVER BOOK THROUGH THIS SITE.

Disgusting experience, company, work ethics, work culture and all around nightmarish experience. Purely horrendous. In the end, I found plane tickets for about the same price using skyscanner with zero hassle or complications. STAY AWAY FROM BUYMYTRIP!

If I could give this company zero stars I would. First of all, as many other people have said they will post a price for you to think you are getting a deal, then send another email before confirmation with a price hundreds of dollars more (mine was at least $200 more). After showing up to the airport and being denied boarding to our flight due to not having an NZeTA, we had to cancel our entire trip as my partner's documentation came through immediately and mine did not. While we do take accountability for not looking into this further, there was no information sent to us from the 'agency' indicating that we needed this documentation as we are from a Visa exempt country. They charged us a couple hundred dollars for the cancellation and told us we had a full credit to rebook through them which gave us some relief at the time. Once my NZeTA came through, we contacted them again to rebook and were told that there were no dates in the near future that wouldn't cost us at least $1000 plus a $900 'no show' fee for the flight which we showed up for. If we wanted to leave within the same week, we were told it would cost us $3000 more each than the $2700 we had already spent! We kept asking where these prices were coming from as they did not match the prices posted by the direct airlines such as Air New Zealand, yet we got no clear answer. I contacted Air New Zealand directly where I was told that because we showed up for the flight this is not considered a no show and that this fee can be waved if the agency contacts them. After contacting buy my trip again the agent continued to tell us that there is nothing she can do even though I had talked to the airline myself and gotten confirmation. I was also denied talking to a supervisor by the agent because she "had been dealing with us".

After lots of back and forth, Air New Zealand notified us that they had access to the booking and are able to rebook our flights with no extra fees. They found us dates which closely matched the original price we paid with no issue. I still don't understand where all this extra money would have gone if we paid this company... Even after rebooking with air NZ buy my trip continued to contact us saying that they are not able to do anything as the tickets were non-refundable and that we must pay the no show fee.

We looked further into this and found out that any travel agency operating within Ontario must be registered with TICO. They claim to operate out of Alberta, but our invoice has a Toronto address. Under TICO, agencies must post correct flight prices and must send customers a link to any travel documentation needed for their destination. This company is a complete scam.

Midway Florida usa