website thubmnail of BuyInCoins
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Bulgaria
2 reviews
8 helpful votes
Follow Svilen S.
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Very good customer service - low prices and weekly discounts. I recommend this china online shop, because I have more than 100 orders and very few with some issues and always a promised compensation has been given if something is wrong with the order.

Date of experience: February 3, 2015
BA
1 review
5 helpful votes
Follow Mua S.
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As i didn't open my dispute on PayPal i have literally lost my money. Ordered 2 packages with tracking code (that has expired) and didn't receive them after 4 months of waiting. Last month i was constantly asked to wait one more week (for 5 weeks in a row). Now they wont answer my mails nor my massages and keep ignoring me. I asked my money back or a resend, but they ignored my requests.
Just one thing: Open a dispute on time, don't listen to their promises, they don't keep them. Don't close the dispute till you get the your order.

Date of experience: February 26, 2015
AE
4 reviews
14 helpful votes
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I bought bag from them and paid for the shipping though the price is higher than other sites; i was thinking i will get it fast, but still NO bag and the customer service not helping. That is the last time i order from them.

Date of experience: August 26, 2015
Germany
6 reviews
5 helpful votes
Follow Kristin L.
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A huge online shopping store, offering a wide range items with unbeatable prices and free shipping worldwide! Their items ship directly from China.

I've reviewed the 30 Best Shopping Sites Online to Shop Worldwide. Hopefully it makes it easier for You to find a Best Shopping Site Online that you'll enjoy:
http://listbestsites.blogspot.com/2017/02/top-best-online-shopping-sites.html

Date of experience: August 26, 2018
Germany
1 review
8 helpful votes
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The are bad
May 14, 2014

The are bad. Bought from the a sport camera and they mislead me and sent me a broken camera. After i sent it back to them under my account they didn't return my full money only a part of it. The fraud customers.
DON'T BUY FROM THEM!

Date of experience: May 14, 2014
Texas
1 review
5 helpful votes
Follow t n.
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Beware of this site! Their reviews are fake! They shipped me a defective product, used, and with missing accessory. They told me to ship back at my cost and it has been a month and they still claim not received it yet. They use stalling tactics by telling you to wait a few days... again... again until Paypal dispute expired. So if you want to risk loosing your money, remember to put in PayPal dispute right away.

Date of experience: July 10, 2011
Maryland
1 review
7 helpful votes
Follow Ken B.
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I have been buying from them for awhile now. Never had problems until now. Recently, I brought an universal laptop charger on eBay from them. It died within 3 minutes of use. Endless emails and the best they could do was offering me a partial refund of $5 for a purchase of $9.55. Seriously? Instead of refunding me the whole amount, they wanted to keep $4.55 due shipping? The product is a piece of crap and they know it. They wanted to waste my time going through eBay purchase protection to get my full refund. Instead of doing so, I closed the case in eBay and ask for my $5 dollars partial because it's not worth my effort and time. Let's see if they will refund me the $5 dollars in 3 days. Will never purchase anything from them again! Sorry, but you have lost another customer! Beware of this site and stay away!

Date of experience: January 22, 2014
Australia
1 review
5 helpful votes
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Buyincoins wont let you change your email address. What they want you to do is start a new account and any points you have gathered disappear. Stay away they are just scammers.

Date of experience: July 4, 2015
Virginia
6 reviews
7 helpful votes
Follow Aubrey K.
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I purchased from Buyincoins a camera system from from these people for my vehicle, paid for with Paypal on 6-6-17 item is po******* foir $10.15, this is not about the small amount of money they kept from me for the camera system, but the fact the people kept my money and told me they sent item to me! Hahahah, DON"t buy anything from peaple that Steal from you. Amount doesn"t matter. Aubrey in Virginia,

Date of experience: July 13, 2017
Canada
1 review
2 helpful votes
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I have bought about 5 tablets from them and each time the tracking number through track trace post have been accurate, the shipping time to Toronto was about 10 business days each time, the price was very competitive, especially as I kept getting coupons from them!. Highly recommended, been 5 months of business, no complaints. The customer service response to questions usually within 24 hours.

Date of experience: May 3, 2011
New York
1 review
6 helpful votes
Follow TAMMY G.
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I ORDERED FROM THIS COMPANY OVER A MONTH AGO AND STILL HAVE NOT RECEIVED MY ORDER. I HAVE SENT 2 MESSAGES TO THEIR HELP CENTER AND HAVE NOT GOTTEN A REPLY.

I WILL BE CANCELLING MY CREDIT CARD PAYMENT TOMORROW. WHAT A SCAM THEY HAVE RUNNING, ALL THE GOOD REVIEWS ARE PROBABLY FROM THEIR OWN EMPLOYEES

Date of experience: July 21, 2014
India
1 review
5 helpful votes
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I hate this website
June 21, 2011

I hate this website. I placed an order in mid april.it never came. 'cos shipping is free i realised the need to give more time. Two months pass by and i don't see anything happening. I approached the customer care.

They say its been dispatched. But 'cos i didn't recieive it they wanted me to make a fresh order. I had nil patience to place 30 different items in the shopping basket and requested that the original order be processed again. I do not know the reason why i am told its not possible to process the same order again and offered a refund in coins. Now, this got to my nerves. In exasperation i agreed to the same.

In the next communication what does she tell me again? System is updating so cannot refund the coins now. Please contact next month!

I never encountered such an experience with any other website. I am never going to shop with them again

Date of experience: June 21, 2011
North Carolina
1 review
3 helpful votes
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Nightmare...
June 6, 2012

Nightmare... just a nightmare. I wanted was generic alcohol swabs. I ordered 200 boxes, but I only got 5. If you value your money, and if you value your time, do not deal with this company. They are a nightmare. Instead of simply refunding me or sending me the boxes, I deal with ridiculous loop emails, and endless moronic questions. This site sucks.

Date of experience: June 4, 2012
Latvia
1 review
8 helpful votes
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Ordered phone from buyincoins.com. Product description indicated several languages: English, Russian, French, German, Czech, Spanish, Portuguese, Vietnamese. Received phone with: Chinese and English. Not the languages needed for the customer.
Returned phone back to buyincoins.com. After receipt buyincoins.com refused to exchange or refund as described in buyincoins.com Return Policy.
False product description, no exchange, no refund as promised. Only deception

Date of experience: February 11, 2014
Australia
1 review
1 helpful vote
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Avoid
April 23, 2019

Quality is poor, comms are poor
What you get is an inferior product compared to the photos and descriptions.
The 5% banner they have stops you logging on from many browsers

Date of experience: April 23, 2019
Malta
1 review
4 helpful votes
Follow George A.
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I bought a camera from this site (buyincoins.com) which had a bargain price but was utterly disgusted by the quality. The camera was being rated as 12MP but is far far less. I tried contacting them but was being sent from one post to another. I finally opened a paypal dispute and I after sending back camera I'm still waiting to get my money back! I recommend all do not buy from this site the product sent to me is a fake one only usable for small children to play with!

Date of experience: July 24, 2011
GB
4 reviews
9 helpful votes
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Here is another China site that I use, Not had any problems at all with them, Smaller than Focalprice.com but just as good service. Free P&P postage to UK 12 to 20 days as are most of the free postage China sites.

Date of experience: October 3, 2013
Australia
1 review
3 helpful votes
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They do not honor their daily clearance prices. It show one price on their sight but charge you a complete different amount. Then i also had another problem with them. I got a receipt for $142.76 AUSTRALIAN but when i paid for it I found that they charged me $161.16AUSTRALIA, I sent all my receipts to prove it and proof of what was taken from my account and they still will not refund the over $18 dollars they over charged me. The are a total rip off. Also found that half of the products are faulty and they will not replace or refund. BE very careful when buying from here.

Date of experience: July 17, 2013
India
1 review
4 helpful votes
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I am still looking for an answer from buyincoin for the broken keyboards and defective chargers they shipped me. Am running a small shop at my home and its more than 3 months, i am calling them every now and then. Lost hope! I have ordered them paying money from my previous store ChinaBuye, ordered, paid and got this month 1st week. Hazzlefree no headaches! Will never take risk with buyincoin again. But what will happen to my money. I cannot do anything with these defected pieces!

Date of experience: October 18, 2013
Italy
1 review
3 helpful votes
Follow Petr B.
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Hallo everyone. My review has two parts first what is my experience with that company the other is a suggestion.

I bought a tablet from them. It costs over $200. Of course it has broken, but after I report it and told them I want make a complaint they call try me not to sent it back. Deliberately were delaying with anything and not replied to messages correctly. When I sent the device back they were keep denying its receive for a few months. After all they offered me a silly amount + some cuopon. It has token a big negotiation (months) and now they declare that they've got the item broken and cannot resell it so the can make me their best offer $150.
Do not buy goods from this company. You can get, by coincidence, a good piece, but if you don't you will never see your money again.
If someone wants more information or see the conversation between me and that company feel free to contact me and i can send you exactly how they works (I will sent you our chat and you can see their practices and get first-hand information). Up till today I haven't seen any USD from them.

I am incredibly angry with them and the amount they should give me back is not as big to do something including a court, moreover for one person it is to expensive hire a lawyer who is interested to chinese law. Nevertheless there are a lot of people around the world who were robed as well. We could connet ourself and will think up something useful against them. Who think it could be good idea, feel free to contact me.

Have a nice day and good luck with such companies:-)

Petr B.

Date of experience: May 15, 2016

Overview

BuyInCoins has a rating of 2.3 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. BuyInCoins ranks 227th among Marketplace sites.

service
4
value
3
shipping
4
returns
3
quality
3