I bought tools from the site. The shipping order listed all of the tools, but I only received part of my order. It also said that the rest would be shipped. When I called and Emailed them they said that the two items where not in the counter offer. I disagree. If it is listed on their letter head then they should have had it.
Buyers be where.
Bought a beats pill that said works. When I got it, it didn't work and was really beat up. Tried to return thru buya they said I had to go thru the pawn shop, pawn shop said I had to return thru buya. What a nightmare and loss of money l.
The crap they sell can be bought in china for 95% less money and it still aint worth buying i got a pressure washer hose had a hole in it and the motor just quit
Buyer be aware: they do sell the fake items
Seller be aware: they don't sell for your items.
They have their own people.
They are a little bit slow on replying the message too.
Sometimes never reply.
Hi Toan T.,
Thank you for your feedback.
Buya is a marketplace for customers that use our POS (Bravo Store Systems) and shoppers. We have a strict policy against merchants selling fake or counterfeit items, and I encourage you to report those sellers.
If you would like to sell some of your stuff, we have the Buya Trading Exchange. Note that your items will not actually be posted for sale to Buya. Rather, a merchant will be notified that you would like to sell something. The merchant may contact you and buy, loan, or trade the item listed. For more information on that, click here - http://www.buya.com/Home/TradingExchangeInfo
Your feedback is very helpful, and we will continue to train the stores that wish to sell on Buya. I encourage you to reach out to me directly if you have additional questions or concerns at tally@buya.com.
Always here to help,
Tally M.
I have purchased a couple of things from the buya site, the only disappointment I have had so far is the lack of accurate description's but you can google the item for the information you need but my only true disappointment is everything and every seller will not ship denying tou the opportunity of great deals.
Hi Carlton,
Thank you so much for the great review.
We sincerely appreciate your business and thanks for shopping at Buya!
Regards,
Tally Mack
Had a bad experience with a vendor that works with Buys and wrote a negative review, I want to say the problem was resolved when she contacted me and toe outcome definitey made up for my initial bad experience. I would recommend Buya because they advocate for buyers with the vendors! Thanks again Tally
Hi Laurie,
Thank you for your feedback!
My name is Tally Mack and I'm from Buya. Buya is a marketplace that puts buyers in touch with sellers.
I'd love to get the name of the store that you purchased from and follow up to make sure that they are following Buya policies and procedures.
You can either respond on here or shoot me an email at tally.mack@buya.com.
Thanks again for your feedback and please let me know if you experience any other difficulties!
Seller offer a make offer on an item he had listed to sell for $29.99. I made an offer of $25.00. He made a counter offer of $29.98 and stated this was the best he could do. I thanked him for wasting my time.
BUYA is marketplace for secondhand stores including pawnshop, buy & sell, and consignment stores. All of the merchandise on this site is vetted through the local police department stores before they are placed on this website.
All merchadise is guaranteed. PayPal is default payment gateway and therefor you are insured at PayPal limits.
My warning signs about Buya came instantly, when I could not browse their "aisles" (take a look at what is on the site), without signing up and providing my email address. Then I found this site, and the incredibly bad way some of the buyers have been treated.
I will note that the treatment of dissatisfied buyers is MUCH MORE IMPORTANT than the few satisfied buyers. "The squeaky hinge gets the oil", and if it does not, the door stops working! Buya seems to not care very much about some very shabby service and treatment of some customers. I hope the site fails quickly, before too many people are hurt by such incredibly bad business practices as are demonstrated by the complaints such as this one I am adding my 2 cents worth to.
I made one order off of here and received a heavily damaged item that had been labelled as "like new" and used stock photos. I wrote both Buya and the seller and never heard back from either.
This site is basically just a hodgepodge of pawn shops, with no real regulation. The one I ordered from had a stellar "Buya rating"- but once I actually looked into them, they had plenty of complaints. You can't trust shady sites like these- you'll have issues half the time and nobody will care.
***Update: The company that sold me the damaged item started spamming me by email, regular mail, and even text. Their name is iPawn, in case you're wondering.
Bought a laptop and paid for it the same day on buya.com, from a pawn shop named, ( BBE/BK-KICKZ) only to find out about a week later, the pawn shop canceled the order and their reason was because the item was ( Mispriced). How is that my problem? I paid for the full asking price, plus shipping, only to find out this a week later?
I feel like they owe me interest too plus the amount I spent, because that's unacceptable. I Contacted buya customer service and they promised a call back within couple of hours, this is almost 4 days later, no call back. They give people's false hope, and I feel like buya.com, don't give a rat about the consumers.
I will be filling a complaint with the states attorney General office and FTC,
I FOUND A YAMAHA KEYBOARD THAT WAS LISTED BY A PAWN SHOP, GOLD PAWN FROM WV. I PAID WITH PAYPAL AND RECEIVED A TRACKING NUMBER FROM UPS. THE TRACKING NUMBER SHOW THE PACKAGE GOING TO RANCHO CUCAMONGA, CA. MY LOCATION IS IN NORTH CAROLINA. STILL WAITING FOR UPS AND PAYPAL TO RECEIVE A REFUND
I have purchased over 20 items, but one of the most important purchase I made was a Lalique Vase. $48k retail. $22k on Ebay. $8k on Buya.
I stumble on deals like this all the time. Buya is like Ebay 15 years ago. The sellers are green horns as well. So be patient. But the deals are worth it. Buya Support is very helpful when needed. Most of the merchants 100%.
I like the scavenge hunt. The treasures are all over this site.
Hi Alan,
Thanks for the great feedback!
Happy shopping :)
Great site, super easy to navigate, lot's of product and all at a reasonable price. Some stores even allow you to make an offer! I am planning on doing all my holiday shopping on this site for sure!
Tried to find ion active at a reasonable price and found it with decent s&h from 1st choice. Got it today and it was like new. Thanks 1st choice
I purchased a car amp and it needs to be repaired and missed a rca nut. They are not helping to have it returned or refunded
I purchased two M18 Milwaukee 2v batteries and neither work. I will not purchase anything else through Buya as their is no protection from fraud or avenue to push for a refund.
I bought a ESP Eclipse off of this website for $800. Turns out It was a fake and most of the pawn shops on don't allow returns. This is a terrible site don't use it please.
I ordered my PS3 Slim from Buya Marketplace I got my product but the $#*! didn't even work! They sale broken $#*!! Every time I turned the system on it would shut right back off! Then when I did get it to cut on it wouldn't even show on my TV plus the controller was faulty as well! AAA Ultimate Pawn is awful! I mean the worst! DO NOT SHOP WITH THESE PEOPLE!
I ordered a GPS from a seller with a good rating, but i never got the item.
And they are not replying, the customer service told me they can't do anything.
Overview
BUYA Marketplace has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BUYA Marketplace most frequently mention pawn shop and customer service. BUYA Marketplace ranks 403rd among Marketplace sites.
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Hi Steve P.,
I apologize that you didn't get everything you thought you ordered. Can you please email me the name of the store that you purchased from, along with your order number?
I'd love to try and get this resolved for you.
Tally Mack
tally.mack@buya.com