I called Buya 3 different times and finally after the the third call, it was finally acknowledged by them that my personal Buya account got hacked. The first time I called, I talked to a Buya Representative for at least 20 to 25 minutes, if not longer about my Buya account being hacked. I shared personal information with him that nobody knows other than me, that is relevant to this situation or case. Some of the personal information that I shared with this specific Buya representative should have alarmed and also frightened him enough that my Buya account should have been deleted immediately. But it wasn't. I called back 2 more times and then after talking to a 3rd Buya representative, it was actually acknowledged that my Buya account was hacked. I was finally told in an email that it was removed. But, it wasn't removed or deleted again. I was lied too. The account still exists. I called up and reported this to another Buya representative. But they don't care. Buya is just like everyone else. But Buya themselves got hacked too obviously, not just myself. I don't think they understand that. Buya is NOT safe. It is obviously NOT safe to have a Buya account and they don't care if you get hacked. They have the audacity to lie to you and they don't care. It's bad enough obviously that your own Buya account got hacked, but for Buya to lie to you afterwards is really horrible. That first Buya representative that I talked to, should be fired immediately. Because after I gave him personal information relevant to this particular situation or case, that is so scary and also frightening, he should have jumped out of his chair and ran for help to permanently delete or remove my account. But he didn't and for that he should be fired immediately. There is has to be consequences for people who don't do their job. This is actually a lot more serious than you think. This specific Buya account, I'm referring to, is connected with illegal or unlawful hacking that occured for about 2 years that destroyed my life. That's one reason why it's a big deal for myself and that first specific Buya representative I talked to the other day definitely knew this. I know who hacked this Buya account that is connected with about 2 years of illegal hacking that destroyed my life. But again to reiterate, Buya doesn't care. Buya is Scum! They will lie to you, even in an email. Shop somewhere else, where it's safe for you. Buya Sucks!

So where to start... This is a bit long so read it if you want, but I wanted to get everything on this review. So if you want to know about ipawn or Buya.com you should read this all the way through.

I had a set of Logitech Computer speakers I loved and the Amp/Bass speaker went out on it. So i took to the Internets to find a used one to replace the one that was dead. The amp and bass speaker are in one enclosure so its basically the heart of the system with everything connecting to it.

I ended up finding one and it happened to be on Buya.com being sold by a store called IPAWN - I01 with the description "like new" and "THE ITEM IS COMPLETE AND UNDAMAGED". I couldn't believe my luck. So I put in an offer of $25 because the regular price for their used system was $34.99 and it had a satellite speaker missing and no controller. No problem though because I only needed the main bass speaker with amp inside it. They accepted the offer and shipped it and I thought everything was good to go. Ended up being $34 ish with shipping.

Well I thought wrong. When it showed up I noticed something horrible as I unpacked it. The main amp/sub enclosure had less than about half the screws on the back plate for the amp and connections (the rest missing). Then noticed a bunch of damage around the power cable connection and scratches all over the back plate. I didn't want to plug it in and risk an electrical fire so I removed the remaining 10 or so screws.

What I saw inside was insane. Most of the wires for the amp and circuit boards were just cut and there were parts just bouncing around inside the box. **Photo in review** Then I opened the other box and it had 3 sat speakers in it and some kind of old video switcher (no idea why they sent the old GE SD video switcher...) The 3 speakers were total junk with grills missing, big dents and scratches and all but one speaker cone smashed in. One so bad that if you turned it from side to side a thud could be heard. Oh and the stands for them were all bent to hell.

So I took some photos and sent them an email asking for a refund because this was pretty blatantly not "like new" or "THE ITEM IS COMPLETE AND UNDAMAGED". I offered to destroy what remained of it and send them the photos so I didn't have to ship it back. This was the 5th of July.

Over the next few days I received a response saying in so many words sure we will send you a refund as long as you ship it all back to us at your expense. So I measured the boxes and weighed them and checked for shipping prices. It was about $75 to ship it back.

I let them know that I wasn't going to pay $75 to get back about half that as I would still be out money on the deal. There was no way possible they didn't know they had just shipped me complete junk and broken items.

The response I received was pretty pathetic saying that was store policy and it would mess up their inventory if they gave a refund without the product returned.

I tried to get buya.com involved but they were pretty damn useless and wanted me to deal with the store. Thanks for not helping Buya.com. BTW hard as heck to find their support email if you have a problem to begin with.

Over the next week I went back and forth with John or Justin. I am not sure witch one as they shared one email.

They said everything from the item was complete and in perfect working order, to blaming the shipping company and they wanted to start an investigation with the shipping company about the damage. As if the delivery driver would open up the amp and just start cutting wires and break parts inside the speaker enclosure, then mess up the sat speakers and burn the coils. There should have been 40 plus screws on the back plate (less than half remained), no one in their right mind would think that.

So I tried to reason with them asking why a driver would do that and how could he really because without the controller that was missing the speakers could never have worked or turned on at all.

The response I received again was ridiculous. They claimed to have tested the speakers before shipping them and they were in perfect condition and worked great.

I asked again about how they did that with the controller missing. Hint: it would never have worked without it... I also threw in some threats to do this very thing and tell my story online about my experience with them and report them to Buya.com.

They did have some memorable lines about "awaiting the Buya.com storm troopers to invade their business" when I threatened to report them to Buya.com and " we dont have tons of money to throw around on refunds like best buy".

I called them liars and scam artists quite a few times so the emails are pretty fun to read now after the fact. The shear amount of lies to make up more lies to tell more lies was crazy.

THANK GOD I USED PAYPAL! I put in a dispute and it was accepted pretty quickly. I guess they didn't want to deal with disputing the info I gave PayPal or the photos I would show them of the pile of garbage they shipped me. They were even so nice as to say keep the pile of garbage they sent. Refunded fully on July 15. I should have charged them for disposal fees of the junk. LOL

So all in all Buya.com is a terrible site because the stores will scam you and they don't care. They say leave a review on the stores page from your purchase but don't kick scam artists off the site. As of today this store has even more bad reviews and someone posted that they didn't even ship the item they sold them and are disputing the charges. If buya.com would have kicked them off when i had issues with them this person would never have had to do that. The store does not care what they do and act as though they have free reign to do anything they want.

Store page on buya.com - http://www.buya.com/StoreProfile/Feedback/IPAWN-I01/149?page=1&pageSize=6&source=0&type=0

The moral of the story: don't use Buya.com and never give this terrible store IPAWN - I01 your business. Listed below are all the versions of their business name i saw with website info and physical store name - location as well. This is a lot of names and info for one store, I know, but it was all the ones I saw over the week plus time I dealt with them.

IPAWN - I01
IPawn 0301
Iloan
http://www.ipawnstores.com/locations/gainesville/
iloanpawn.com

IPawn
1301 BROWNS BRIDGE RD
GAINESVILLE GA *******
*******660

P.S. Buya.com and Ipawn whatever you want to be called today don't reply to this and act like you want to help me. You are wouldn't help me before and you are useless companies. Ipawn scams people and Buya.com allows them to scam people. You cant help me now as I had to do everything myself and it ended with a PayPal dispute in their resolution center.