Budget

So we reserve a Chevy Suburban during Christmas 2023 from Chicago as we are flying in. Reserved well over a month in advance. We get there and guess what. No Suburban. They only have a smaller vehicle. Being its late we get into that vehicle and put luggage on our laps. While Im making the 1.5 hour drive to our destination the drivers window will not go back up. So im now driving in the rain/snow with the window down. I go to adjust the mirrors and they wont move. Very, very unsafe vehicle. We had to borrow a family members vehicle once we got to our location to fit us all. What kind of vehicle was that? A Suburban! We take the vehicle back a week later. All the same issues and now it wont accept any gas. Paid over $1200.00 for this POS vehicle. Now I work in service for a very big dealership. This vehicle should have never been rented out. I send them a message and they want to reimburse me $90.00. Tell me "Thanks for messaging us. It helps us keep our high standard of service" Blows my mind. I would be fired giving this kind of service,

I hired a car from Budget Northern Ireland International Airport. It was all paid for, all I had to do was pick up the keys. A £100 Fuel deposit was briefly explained to me and I signed the 5 page document and left. A day after my return I realised the £100 deposit never went out. Instead a £201 protection cost that I never needed and which was never explained to me at the time. I'm now over £200 down and their explanation is "well you did sign it." Beware… total scam

I flew to DTW airport Tuesday, 7-11-22 around 6:30 pm. The Budget Car place was packed. Unfortunately, I need assistance walking with a cane. An agent walked over to me and asked if I had a reservation. I said yes, gave her the copy, and told me to take a seat, asked me for my license and credit card, and would be right back. The next thing I knew she came over and handed me the paperwork for the car I rented. I couldn't believe it. I can't remember her name, but she definitely deserves a shout-out!

This is the worst rental company I have ever seen. My brother rented a truck in Arizona to take his car to Missouri. The truck broke down a few miles from the Oklahoma border. He called budget, and was put on hold for over 30 minutes. He called me and I called budget, I explained his situation and requested help. The person kept asking me for information, I didn't have. I told them 4 times that I was not at the location. So they gave me an event number and they would contact him in 90 min. After they reviewed.? After 2 hours someone showed up and tried to start the truck. They couldn't fix anything and did not offer to exchange the truck. 6 hours later he is still sitting in 97° temp. Trying to get budget to speak to him. He gets put on hold for the next available. I called budget and also got the run around, I finally called and asked to speak to a supervisor, and was told there was a waiting list. All I got was BS. When I again asked to speak to a supervisor, I was told this was my second warning. I just hung up on them as wasting my time. I suggested that my brother leave the truck and contact a different company.

"You can get reimburse only if you paid at the counter not if you paid online"

How can that be? Horrible experience

Long lines to get car. After we completed paperwork, we waited an additional 40 minutes to have car brought to us. Saw numerous customers who came after us get their vehicles. Got overcharged and waiting 8 weeks and still no refund.

We rented a car at San Jose airport waited in line for two hours to get to the desk to find more issues, after the trip was said and done we returned the car, a few days later we get charged by the company for another car rental in West Virginia. We don't even live in the states mind you this. So the company used our credit card for someone else. WHAT A JOKE can't even keep your information secure and now we're struggling to get refunded for the charges they put on our card.

When we reserved the 12 passenger van for October 8,2021 the price showed 908 plus tax and fees and when we get an email confirmation it shows $1350. 00 including 74 tax and then a 230.00 surcharge fee. I called customer service and complained and they said the surcharge fee was part of the rental and if I wanted to cancel it would cost me $50.00 cancellation fee even though I called as soon as I saw the bill. Renters beware. I have never used Budget before and never will again.

We prepaid to avoid extra fees. Supposedly it was cheaper. We filled the tank and returned the "decent" car. Later we noticed there was a $56 fuel charge fee. In addition to us filling up the tank at $80. Later an email came from Ryan Brown asking us how was our Budget experience and explained that we were upset about the "extra" fuel charge and he NEVER wrote back to help! Horrible customer service!

The experience was difficult from the very first interaction. Could not understand the customer service rep in the call center, therefore 2 unfortunate misunderstandings happened.
1. We didn't realize we were paying for the rental in advance. When you pay in advance if you return the vehicle early you do not get a refund! If you can not understand the customer service rep, how would you know.
2. When we picked up the vehicle we did not realize the vehicle had a big ding in the side. Because no one assisted us.
3. When we returned the vehicle 2 days early (without a refund) we tried to explain the situation, the employee didn't speak English very well, so again we could not communicate effectively.
4. The vehicle we rented was awful not what we though we would be getting for $500.00.
Not a good experience at all and we will never use this service again.

I am a Fast Break member and I have been a Budget customer for 35 years. On April 25,2022, I went to pickup my reserved Budget rental car at Harry Reid International Airport. A snotty Budget service rep said that Budget or Costco had canceled my reservation. I told her that I didn't cancel it and asked her to please make a new reservation. She did so begrudgingly. When I asked her questions about the price hike of the new reservation she became openly hostile and yelled at me. The rest of the process went worse. She made me wait two hours for a car that Budget never provided; she unilaterally canceled my new reservation and she sent me to her manager. The manager refused to rent any car to me. I complained to Budget Customer Service which did nothing. After spending thousands of dollars on Budget rental cars over 35 years, I'm done. ABB. Anyone But Budget.

I rented a truck to drive all of my belongings from Florida to Massachusetts. About half way into the first day of driving, it began to rain. It was not only raining outside, but inside of the truck too. The entire time it rained, I had water dripping down my back. This continued for six hours straight. By the time we reached Virginia and stopped for a break, the entire back of my shirt was soaked and so was half of my butt. When i called to complain about this to Budget, they offered to give me $40.00 back... When I asked the man on the phone how he would have felt if he got rained on for six hours, he stated that it did not matter and that it was my fault because I did not stop and wait for them to come fix it on my 24 hour drive that I was already making. This is the worst customer service I have seen in my whole life and I will never rent anything from them ever again in my life.

We rented a car from budget rental we picked up the car in the airport after standing in line for 2 hours. I got the bill and was charged an extra $50 for unlimited toll service which only cost $7.53 when I called to discuss the bill they said it was in my contract very sneaky we were never told about this charge I will never ever rent from budget rental car again.

First I want to say overall rating of 115 reviews is 1.18. My beef is 40 days after I returned the car, I get a bill for $477 to replace the windshield. There was road construction and a stone nicked the windshield. We advised them of the nick. They did not note any damage on our receipt...Why are we being charged for a windshield and not a fill to fix the nick. I put this in dispute with my credit card.

I use to rent here weekly for over a year with great service and no Deceptive scams last two rental hidden gas fees even though the car came back full. In both rental the last two times I rented a car an said I would fill the tank. Each time they charge me fees for fuel even though I filled the care up. After looking back at the contract one said I need to show my fuel receipt or they could add charges. No one told me that and the tank was full what the hell. Receipt in had when driving in no one asked to see it no one told me just a blurb on the contract and an extra fee on the bill. Second rental no initial asking for pre paid gas but it a line item and extra 70 dollars on the receipt even though I said no and the gas tank was full. They did refund but this is scam practices. Will not rent from them again and I travel allot I will not recommend them any more,