Budget

Renter beware! Rented car at Denver airport 3/6-3/8/20. Was told they had just checked in an all wheel drive vehicle I could upgrade to. Car had not been cleaned inside or washed-no problem-its snowing anyways. On April 30 (8 weeks later) I received a letter stating I would be charged $150 inside cleaning for excess sand. Nope. Called the number listed and he says well
I'm not sure that letter is from this company? I guess they need revenue due to Covid 19? I will fight them to the end but they will not get that money or another penny from me!

Do NOT rent, and if you do, NEVER PRE-PAY. If you bring the car back early they tell you there is NO refund. Rented a car for 15 days, brought back on day 3, was told no refund on pre pay. They do NOT make that clear. AND most of the agents are inept. Avis is the parent company, stay away, just stay away. See the picture at the bottom, and total charges,, and the prepay of 600+. Above that it says non refundable prepay of $391.00. Nice huh? They make sure to NOT make a point of no refunds on a prepay no matter how early you bring your car back. Enterprise is the way to go.

Rented a car in April 2023 at DCA. The car was dirty and the windshield was very dirty. Received a letter June 5 2023 that Budget would be billing us $543 for a new windshield. We did not see and damage requiring replacement of a windshield! Called customer service. First person I spoke with was very heavily accented and I couldn't understand her. Called back and the agent sent me a photo of a small ding (less than 1inch). This ding was lily there since since did not drive any thing but city roads...no gravel roads. Bt we did not have "proof". I think it is ludicrous for them to bill replacement for an entire windshield. I am cancelling my next tow reservations with budget and tearing up my fast break card. BEWARE clean the windshield and look for cracks before driving the car off of the lot! Will never use budget again

Budget left us stranded for two days overnight in the jungle. They gave us an unsafe vehicle that broke down. They told us a tow was coming and one never showed up. We waited for 9 hours for a tow that never showed. Every time I call they transfer me in loops and no one can assist. I will never shop budget again and will tell everyone I know to never shop them again. They don't care about your safety or wellbeing. To them you are a number and if you died they wouldn't care. Please run. Do not walk away from Budget.

Rented a car from clarksville ind store on friday for a trip to florida, had to go in hospital on friday night,wife returned car on saturday, budget offered no compensation. The person in charge knows absolutely nothing about what he is doing, he filled the paper work out on one car when he found out he made a mistake he just gave us another car with the same paper work. I would never rent another car from budget and for sure never from clarksville indiana. I also will tell anyone i know not to deal with them.

Never rent from this company! I rented a car in 2019 and was contacted from a credit collector in 2021 for damage never made. Never was contacted about any damages until 1.5 years later and not even from budget but from a debt collector. This is the way this company tries to steal money from their guests. Don t rent there you will regret it. Be carefull!

I reserved an SUV on the website with premium insurance at the price of 340 euros, at the presentation at the counter they wanted to offer us a higher SUV for 504 euros full casco and we accepted, but when they saw that we are Romanians, even though we are English-speaking lawyers and well dressed, they asked us for 2 guaranteed credit cards. When I gave them, they were no longer good because they were both Visa, although they were from 2 different banks. Then we requested the reserved car, but surprise... they asked us for 514 euros and tried to convince us that we did not reserve premium insurance, although it was clearly written in the reserved.
We felt discriminated against and treated like thieves!
Be careful that at the counter they do not recognize reservations and ask for additional fees, in addition to being insensitive and lying!

Great prices, but you get what you pay for. Don't shop Budget or Experian. I prepaid for a car through Experian, went to the counter to pick it up, they did a "soft credit check," said I didn't qualify and was refused the car. According to CreditKarma, my credit score was 780 - very good. I asked for a refund and was refused. They said since I booked through Experian I had to request a refund through them. I went to Experian and was also refused. My experiences are consistent with the refusal to honor agreements that other reviewers have commented on. Budget or Experian are bad businesses.

I rented a car for 1 day (3 hours) in January. There was a crack on corner of windshield when I rented it, but didn't notice it until I was well down the road. When I returned the car, I explained that I saw crack after I left the airport. The Representative acted like it wasn't a big deal when I returned the car. The representatives didn't go look at car with me when I picked it up at airport or when I returned it. I got a letter in April that my credit card will be billed for $514 extra within 30 days. They didn't have courtesy to call me or see if I have car insurance. Budget is not the best deal when you have to pay $120 to rent for 1 day and $514 for extra charges. Make sure you take the extra insurance to protect yourself. Also video the entire car (before and after driving it). It will be date and time stamped. I am waiting on an email from my insurance company to see if they will pay for it.

Went to Pittsburgh airport and was suppose to have a car rented and they said they couldn't take our debit card they only take credit cards. The two people were very rude about everything and online it says that they do take debt cards

I reserved a jeep pre paid the entire rental for 9 days. On the day I was supposed to fly in my flight was canceled and rescheduled for the following day. I was going to Hawaii so I was understandably upset. I called to reschedule my pickup of my vehicle for the following day They told me that they had to reshop my vehicle since it was over 24 hours from when I was supposed to pick it up. But unfortunately they were sold out so all they could do is cancel my reservation and refund me. How can you say you are sold out when I have pre paid to rent the vehicle that entire time!

I flew to DTW airport Tuesday, 7-11-22 around 6:30 pm. The Budget Car place was packed. Unfortunately, I need assistance walking with a cane. An agent walked over to me and asked if I had a reservation. I said yes, gave her the copy, and told me to take a seat, asked me for my license and credit card, and would be right back. The next thing I knew she came over and handed me the paperwork for the car I rented. I couldn't believe it. I can't remember her name, but she definitely deserves a shout-out!

I stood in line for almost 2hrs to pick up my rental. It was already paid for and there was no express check in.
At first there were only 2 people working the counter, then a 3rd person showed up. One man was just supervising and not assisting customers. While we were in line a huge pizza was delivered to the backroom. Soon all the people working were in the backroom! Very frustrating!

Reserved a 16 foot truck two weeks in advance, they called me the day before I was to pick up the truck and said they didn't have a truck. Told me they wouldn't charge me for a cancellation, l would hope not, they cancelled not me. Made for a stressful situation for me since I needed to be out of my house. They run a bad business, word of mouth says a lot and I will be letting everyone know how I was treated. Horrible way to run a business

I rented a car from Budget Rent a Car car in Sarasota Bradenton Airport (Florida). I agreed to bring the car back with a full tank. I drove the car less than 100 miles in a 4-day period and added fuel about 3 miles away from the Budget rental return at airport- also "topped off" the tank and it was 100% on gas gauge (same as it was when I rented the car). I then drove the car to the rental return with the fuel gauge registering 100% full (same as it was when I rented the car). The individual from Budget who checked out the car checked the car and fuel gauge said we were good to go. I asked for a receipt and he said he would email it.

Well I received the email receipt and was charged $5.99 for "fuel service." With a full tank there should not be a fuel service charge.

Picked up rental car from Detroit airport. First you are dropped off from the airport terminal shuttle, and a 2 1/2 hour wait which starts outside in the blazing sun with no shade awaits you. Then you make you way inside the building where if you didnt get COVID-19 on the flight well your getting it now in this crowded maze from hell as you wind your way to the service desk. Then you finally get your car, its a KIA, it smells of marijuana and has 4 different tires on it, and it vibrates and pulls left and right down the highway. No joke this is the worst car rental experience my wife and I have ever had. This car is unsafe and if we end up dead on the side of the highway its because budget rental car is the single worst car rental company allowed to exist. Never again.

Reservation#*******-US-6
Agreement#*******

Rented car from Cape Canaveral to Miami airport. A whole 4-hour trip seemed like a lifetime. Filthy car, gas tank not filled as rep directly stated. Some minutes into drive the 'check engine' light came on followed by the check 'tire' light. Was white knuckled the entire trip. Took I-95 a NON-toll-road all the way to within a block from the airport drop-off. This is where I filled the tank to the very top, and I knew for certain they'd cheated me on gas - when NOW the ACTUAL 'VEHICLE RANGE' - indicated 100 miles more than at the pick-up point. And now, 6 whole weeks later I'm being SURPRISE-CHARGED ostensibly for 'tolls' when I-95 hasn't any.

My credit card company has come to my rescue however. Bless CAPITAL ONE! NUKE > BUDGET CORPORATION!