Budget

I planned two weeks on advance an out of state move. Budget trucks gave me a pick up location with a disconnected phone number! I had no idea... Too late for last minute changes and it's spring and high demand for move trucks. I called three times in a row and customer service hung up on me each time! I emailed them in desperation on corporate website asking for a different pick up location! No response! I took off work from my new job that took me forever to get because of pandemic! Please sue budget stomp their axxx,... tell everyone... shutt them down... sick loosers run them out of the country... this is against alll code of ethics and cost me thousands in damages and losses and now anxiety stress and depression as my belongings are still out of state... how can I cope... please DESTROY them!. I also bought a nonrefundable greyhound ticket one way then to drive move truck back with my belongings!

Here is a brief summary of our experience with Budget:
1. Line for car pickup was 3 hours (at LAX)
2. They did not have our car ready so we were moved to another worse vehicle without any apology
3. We asked for 2 child seats, one of which was soiled in pee and stank insanely (causing our 2 year old to throw up)
4. The car we received was overdue for maintenance (by a lot) and had a warning beep due to this.
5. The car was vandalized (not Budget's fault), but having Budget replace the vandalized car took several days (due to the rental having exceeded 30 days, which apparently causes some breakdown in the Budget system... it has to be renewed which they forgot to do).
6. Calling the Budget customer care at any point puts you on a 1-2 hour hold time. They do not offer online chat, email support or any such modern thing. You need to say that you're about to place a new rental to get a phone wait time < 30 minutes. They will completely ignore their existing rental customers.
7. They overcharged our card with 20% and they have still not returned the refund - it's been 4 weeks. Having trying to contact their useless phone support is painful (see 6) and they still are trying to fight the overcharge. We'll see how that is resolved.

Regardless of the overcharge, the entire Budget experience is enormously terrible and it's not cheaper than the alternatives (we rented the last stretch of our trip with Hertz which felt amazing in comparison at the same fee).

RE: 119th Street location in Overland Park, KS. The rental car was dirty but otherwise okay. However, the catalytic converter was stolen from the car I left in the parking lot.

I rented from Budget Rental Feb 26th 2020 and never again. I was falsely accused of a smoke odor and charged $250 after I returned the car only a day later. I'm not a smoker and I have records to prove it.
There was an odor of dirty sock/milk smell when I first rented the car and sat in the drivers seat. I wasn't sure if this was the natural scent of the interior, but definitely not a smoke odor. Again, I don't smoke and I'm never around anyone who does. They need to make this right and give me a refund. They have no evidence or documentation for these false accusations and have no right to convict me.

Stay away from these scammers. They take money in front amd whem you return the car they tell you that if everything is okay they will send you back the money. Next day they take additional momey from the car because of "damage we made". We looked around the car carefully before giving it back and there was no damage for sure. When we tries to call the company they told to call another number, that another number told to call another number again and the last number just never answered.

Horrible experience. I called a few days prior to moving my brother home from college and reserved a truck. Arrived to the pick up location and they said that had no reservation in the system. The location also said that they didn't have the truck that I reserved. They told me to call support. Support said that they could see the reservation in the system and transferred me seven times. I talked to seven different people, all who couldn't help and refused to transfer my reservation to another location. In the end, I never got my truck. I had to call ten different rentals in the area before picking a better priced, better customer serviced Uhaul. Never use this place. So unprofessional. Use Uhaul or Enterprise instead.

I waited 2 FULL hours to stand in line and pick up my Budget rental at the Chicago O'Hare airport. Customer service was completely non-existent and the excuse for the long wait was that people were coming up to make reservations on the spot. There should be a SEPARATE line for that. I will NEVER use Budget again because of this.

Budget is no better or worse than other rental car companies for everyday ICE rentals... BUT for Electric Rental Cars they are HORRENDOUS!... because:
1. Your rental car will likely come with NO instructions as to how or where to charge.
2. The scarce printed "Owners Supplemental Instructions" (if provided) may or may not offer ANY information regarding the recharging process. Our MachE had NO written information regarding the charging process. And NO information regarding accessing the "Owners Manual" embedded in the car's electronic display.
3. NO equipment is provided that would allow overnight charging at your destination.
4. You will need to download a separate phone App for EACH pay charging Service (EVgo, CargePoint, Electrify America, etc.). Each will have specific (arguably ludicrous) charging procedure quirks.
So... Unless your are a seasoned owner of the specific EV Brand/Model you are renting, You can expect to spend many frustrating hours downloading Apps, finding a suitable charger, and struggling to actually charge Your EV.
I will say that the Mustang MachE is a very nice car. If I could charge it, it would be very Enjoyable indeed

The front desk lady was extremely rude and unpleasant. When I checked in (I loaned the money to my younger sister, not realizing that if it was under my name, it had to be me driving the car). Front desk lady didn't say A WORD of communication about this. So we went along, thinking it was fine. She asked me for my debit card (not realizing she would charge me $250 extra). 2 days later when we returned the car, she told me, (with a crappy attitude) that I could have had the police called on me because I wasn't the one driving. I do believe that could have been communicated to me before doing anything. I also asked if my $250 would be returned to my card, and without a polite yes or no, she said "it will take 5 days." I looked at my account and saw that my money had been returned already, which makes me believe that she took my money when she wasn't supposed to, and quietly returned it so as not to make an $#*! of herself. Overall, glad i got my money back, but terribly unimpressed with this company. Stay away!

RENTER BEWARE: iShould have looked at the reviews before renting from these crooks. When going up to the counter they had hand written signs basically demanding you purchase their insurance, so I did purchase the insurance. A few days after dropping off the vehicle I received an email stating there was damage to the vehicle and I owe about $1000. I let them know I had not seen any damage to the vehicle and that I purchased the insurance to cover any damages. Now I just get a new email stating that I was in violation because of not reporting damage within 24 hours. Had there actually been an incident I surely would have reported it. Now they refuse to run it through the insurance that I purchased. Also they refuse to return calls, as I have called several people. They are scammers, the guy told me when I left the garage with the vehicle that 100 percent of any damage was covered so I didn't need to look the car over. BEWARE OF THE LIES THEY

Just had a great experience with Budget. Our family recently went to Orlando and had to rent a car at the airport. We researched prior and had a confirmation e-mail. As is typical upon exiting Orlando airport you are in a rush what with baggage claim, children, and just trying to get out of the area and on vacation. Everything was ready when we arrived and the gentleman at the booth says just initial and you are on your way, keys are in the car.
BIG MISTAKE. My wife and I travel extensively and normally I read everything on an agreement. Not this time. Upon getting home and reviewing my bank statement I see Budget hit us with an almost $1000 charge when it was supposed to be about $500. When we called Budget we are told it was for insurance. We never asked for insurance on any other trip and have declined on any inquiry to purchase. But this time it was just there. After an extensive phone call to their customer service line we are told they can credit 50% of the insurance charge. Because of this I have to question if we will ever use Budget again. Our mistake, but poor customer retention skills. And even poorer customer service.

DO NOT RENT FROM BUDGET RENT-A-CAR. We rented from them in Miami Florida, and returned the car full of gas and trash free, however it had some sand in it from the beach. They charged me a $250 cleaning fee, ive rented from other companies before but never been charged that much if at all. After all its a rental! DO NOT RENT FROM THEM

Traveling with 5 50+ ladies and rented a car from Budget. Would NEVER make that mistake again! Our car had a leak in 1 of the tires that we didn't realized until we had to keep filling it everyday. After the 3rd day, we called to have swapped out, or fixed. After spending 2 hours on the phone, they finally sent someone to put on the spare, FOR THE REMAINDER OF OUR 9 DAYS! Not sure this is totally safe? Anyway, the guy put the tire in the trunk, so when it was time to leave we had no way to transport our suitcases. Spent another 3 hours on the phone with Budget who WOULD. NOT. HELP! We ended up having to lift the tire out (by ourselves) but squeeze where the donut would go so we could wedge our suitcases in. We dropped the car without issue. We contacted them once home to discuss, they were unwilling to work with us, give any sort of discount for all our trouble. And, wait for it, they CHARGED US AN EXTRA $220 for sending someone to change the tire! UNBELIEVABLE!

DO NOT USE AVIS / BUDGET
DO NOT USE AVIS / BUDGET
DO NOT USE AVIS / BUDGET.
92% BAD REVIEW SCORE ON TRUSTPILOT.
If you rent cars online often as I do then you are used to booking the car then adding the full coverage insurance. I spend a lot of time shopping around to find the best deal. Budget/Avis know this and have set up their website to dishonestly trick the customer into thinking they have taken full coverage when infact they have not. It's only at the rental counter when collecting your car that they inform you of this. In Madeira last month this exact thing happened to me and I had to pay an extra 300 Euro on my rental.
On top of this my car broke down and they didn't care at all at the rental centre.
Their customer service could not care less either. They have emailed me to say they think it's all ok and they have closed the file. Disgusting. DO NOT USE AVIS/BUDGET. They are Crooks.