Tim K.

This is the worst rental company I have ever seen. My brother rented a truck in Arizona to take his car to Missouri. The truck broke down a few miles from the Oklahoma border. He called budget, and was put on hold for over 30 minutes. He called me and I called budget, I explained his situation and requested help. The person kept asking me for information, I didn't have. I told them 4 times that I was not at the location. So they gave me an event number and they would contact him in 90 min. After they reviewed.? After 2 hours someone showed up and tried to start the truck. They couldn't fix anything and did not offer to exchange the truck. 6 hours later he is still sitting in 97° temp. Trying to get budget to speak to him. He gets put on hold for the next available. I called budget and also got the run around, I finally called and asked to speak to a supervisor, and was told there was a waiting list. All I got was BS. When I again asked to speak to a supervisor, I was told this was my second warning. I just hung up on them as wasting my time. I suggested that my brother leave the truck and contact a different company.