Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Good quality and value for money, prompt delivery.
Easy transaction, kept informed beautiful, liked by recipient
I made an enquiry( phone call)re the gift I was about to purchase, the young lady was very efficient and polite to me and the gift was delivered very promptly to me via Australia Post. My daughter loved her gift thank you.
Did a lot for me pic listen to what I wanted gave me a beautiful box for pendant very pleased in price I will buy from Broome Staircase again luv them beautiful pearls
Unfortunately the clasp is faulty on the black neoprene necklace. The neoprene came out of the silver clasp, so aren't confident in wearing it.
I will contact the company.
Received the Pearl bangle is a very short time. Very happy with my purchase. Thank you.
Smooth transaction and arrived in 5-7 working days. Very happy!
Order arrived promptly and as per described on Web
Been very pleased with all jewellery received and delivery is quick
It's not often that what you see in an ad on Facebook, is exactly what you receive when you make a purchase. I'm happy to report that the silver bangle with pearls did not disappoint at all. It's a stunner!
Excellent communication, fast shipping. Highly recommend.
I have wanted the item I purchased for some time, but was only now able to achieve this dream. Fantastic service, exquisite pearls - thank you
A little Christmas gift to myself. I was pleased that I received a phone call to let me know what was happening with my order over the Christmas and New Year break.
My pearl arrived safe and sound.
Great service, prompt delivery, excellent quality and exactly as described online. Highly recommend this business.
Top notch ordered and arrived within a few days so happy with my purchase and the customer care. Thanks guys
Great bracelet to wear for casual summer events. Arrived promptly and well packaged. Happy with this purchase.
I love the piece and my pearl looks stunning on it
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD