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Broad Financial

Overview

Broad Financial has a rating of 4.8 stars from 823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention and customer service. Broad Financial ranks 4th among Personal Finance sites.

service
3
value
3
quality
3
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Jay K.
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Had a quick question as to a "Participant Loan"
August 22, 2019

Had a quick question as to a "Participant Loan". Joel answered it for me and explained the steps I needed to do as far as forms etc.

Date of experience: August 22, 2019
Cynthia C.
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They respond quickly to inquiries
September 24, 2020

They respond quickly to inquiries. It's a relief to have that kind of attention back from a financial company.

Date of experience: September 24, 2020
James G.
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So far, everything is great
September 15, 2015

So far, everything is great. Working with another bank (our main bank is Chase) to open the checking account.

Date of experience: September 15, 2015
Timothy O.
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Broad Financial helped me to quickly set up an IRA LLC. They were very knowledgeable and a pleasure to work with.

Date of experience: August 8, 2017
Bruce Z.
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Mark Weissman has very nice personality, he is patient and knowledgeable and professional, 5 star rating is a must for Mark.

Best

Bruce

Date of experience: July 16, 2020
Raymond D.
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I had a question after receiving my binder, but felt I got the run around as I was transferred to another line to leave a message.

Date of experience: March 14, 2016
Everett W.
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All of my dealings with BFS has been terrific
June 23, 2015

All of my dealings with BFS has been terrific. All of your staff has been very helpful and professional. Glad I found out about Broad, gb

Date of experience: June 23, 2015
Glen Q.
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Avi has been fantastic and patient with us as we learn about this option for our savings. Well done, he has been fantastic to work with.

Date of experience: July 11, 2016
Christine A.
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The call was picked-up quickly with no hold time and the information given was clear and actionable.
What more could one want?

Date of experience: May 29, 2020
Greg P.
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I wanted to take 2 401k and transfer them to a self directed IRA. Broad Financial made the process very easy by guiding me through the process.

Date of experience: July 19, 2019
Beth M.
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Mark answered my questions and was easy to understand and referred me to the next person I needed for the next steps. Perfect.
Beth McQueen

Date of experience: July 15, 2019
GJS Z.
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All went very well
May 22, 2015

All went very well. Jay Goldblatt's assistance with a Solo 401K was excellent. Jay and Eva, his assistant, were knowledgeable and professional.

Date of experience: May 22, 2015
Jim T.
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They have always answered any questions I have had and have been a great help in setting up my self directed 401k

Date of experience: July 30, 2019
Richard L.
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I needed to establish a checkbook investment account first so I called customer service to verify. Quick professional service.
Thanks,
Rich

Date of experience: August 2, 2017
Timothy K.
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I felt the idea was explained to me, enough over the phone, i jumped on it. Now i have to understand what i can and cannot do,

Date of experience: February 2, 2016
Clara L.
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My experience needed to be expedited and was handled immediately.
It was a great experience all around!

Date of experience: March 17, 2017
Ron A.
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I did some research and pretty much knew what I wanted. Jay and the team at Broad did everything perfectly and without any delay.

Date of experience: July 12, 2017
Patrick E.
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Excellent documented process
September 16, 2016

Excellent documented process. Professional staff with prompt follow up. Process was easy and the execution was fast.

Date of experience: September 16, 2016
Lisa I.
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I've been a high-maintenance customer
July 6, 2016

I've been a high-maintenance customer. My calls are answered quickly and so are my questions! Thank y'all!

Date of experience: July 6, 2016
Sharon I.
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Broad Financial representatives have been knowledgeable and helpful and have responded in a timely manner.

Date of experience: June 16, 2015