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Broad Financial

Overview

Broad Financial has a rating of 4.8 stars from 823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention and customer service. Broad Financial ranks 4th among Personal Finance sites.

service
3
value
3
quality
3
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David Q.
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The process was very smooth and timely
April 22, 2016

The process was very smooth and timely. I did a lot of investigation on IRA LLCs and Trustee Holding companies, and this was by far the most effective for my needs.

Date of experience: April 22, 2016
Kevin H.
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Noah
July 28, 2020

Noah,

Was helpful in helping me with my Solo 401k needs and provided the information and solutions we needed.

Date of experience: July 28, 2020
Sue J.
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It was a pain free and speedy process
June 1, 2015

It was a pain free and speedy process. Took less than 24 hours to be up and running, with a minimum of paperwork.

Date of experience: June 1, 2015
Diana S.
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Once I can reach someone its great service, but its hard to get someone on the phone. Seems like business hrs are limited.

Date of experience: September 23, 2015
Justin Q.
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We set up new accounts this year and it was extremely easy. The support has been great as we navigate and learn about our self directed IRA accounts.

Date of experience: July 11, 2019
Chris H.
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I acted without full understanding of my actions and associate helped me recover quickly and easily.

Date of experience: September 15, 2015
Ken L.
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They were very helpful and professional
September 15, 2020

They were very helpful and professional. They answered all of my questions effectively and without the need to check with someone else.

Date of experience: September 15, 2020
KH R.
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Joel has always been very helpful
September 1, 2020

Joel has always been very helpful. He always answers my questions when I call with timely and courteous matter. He is knowledgeable.

Date of experience: September 1, 2020
Kenneth E.
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The whole process has been very professional and surprisedly fast. No issues and almost ready to invest.

Date of experience: July 26, 2017
Joyce U.
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Evreything went quite smoothly and I always had prompt return on any questions I had. Thank you for all of your assistance.
Joyce Carroll

Date of experience: September 14, 2015
STEPHEN H.
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MARK WAS HELPFUL TO ME AND ANSWERED MY QUESTIONS. HE PUT MY MIND AT EASE KNOWONG MY ACCOUNT IS STILL IN GOOD STANDING ANDISBEING MAINTAINED BY PROFESSIONAL FOLKS LIKE HIM.

Date of experience: August 1, 2019
Gerald D.
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I have always had a pleasant experience dealing with my Broad Financial representatives getting my questions answered in a respectful way.

Date of experience: August 5, 2020
Daniel S.
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I was extremely satisfied with the service of Broadfinancial for my Solo 401K Plan. Very professional and answered all my questions.

Date of experience: September 22, 2016
Mark L.
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Everyone was great to work with
July 12, 2019

Everyone was great to work with. Great at assisting with the process of getting my account established and transferring assets.

Date of experience: July 12, 2019
Renee J.
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Great Service
July 20, 2017

Great Service. My banker was very impressed with the way everything was organized. They take care of all the details.

Date of experience: July 20, 2017
Steven F.
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Everyone has been quick, seamless, and helpful. Every call has been answered by someone who could help with my question.

Date of experience: May 27, 2016
Susan E.
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Was positive
May 12, 2017

Was positive. However, my credit card company change my card so you were unable to bill. Will send the 2nd payment this week.

Date of experience: May 12, 2017
Rich T.
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Great working with you guys, I'm definitely going to share this with my friends. I like your program and your support team is great!

Date of experience: July 12, 2019
Richard P.
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The system is too slow
March 2, 2017

The system is too slow. Although the binder was sent via FedEx it took 7-days to arrive. It takes 10-days to process wire transaction?

Date of experience: March 2, 2017
Aaron K.
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Clear Concise answer to my question
July 8, 2019

Clear Concise answer to my question. Left a message and was called back by someone who knew the answer before he called me back

Date of experience: July 8, 2019