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Broad Financial

Overview

Broad Financial has a rating of 4.8 stars from 823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention and customer service. Broad Financial ranks 4th among Personal Finance sites.

service
3
value
3
quality
3
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Thomas W.
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I had questions and I needed answers
August 30, 2019

I had questions and I needed answers. I feel satisfied that my questions were answered in a courteous and professional manner.

Date of experience: August 30, 2019
Jeffery P.
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I did not get a response from the online contact form. When I called I did get very good response.

Thanks

Jeff

Date of experience: June 6, 2017
David K.
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They always answer your call and if they fail they will promptly call you back they never fail to answer your questions where anyone can understand

Date of experience: July 2, 2020
Kathryn U.
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The information was self-explanatory and when I did contact Broad they were timely in their response

Date of experience: July 19, 2019
Michael S.
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Awesome, they always are extremely helpful when I ask my "dumb" questions.
Thanks so very much.
Mike

Date of experience: July 11, 2019
Kevin Z.
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Questions were answered directly and completely
February 10, 2017

Questions were answered directly and completely. Process was much easier than I anticipated.

Thanks,

Date of experience: February 10, 2017
Elizabeth A.
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Everybody with whom I've spoken has been knowledgeable, friendly and helpful. I could not be more pleased to this point.

Date of experience: August 22, 2016
Enrique U.
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Everything has been professional and quick
January 6, 2016

Everything has been professional and quick. All the details spelled out. A great experience. Thank you!

Date of experience: January 6, 2016
Keith H.
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Everyone has been very responsive and helpful thus far. Definitely a tier above the other companies I spoke with.

Date of experience: December 7, 2015
Mark J.
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Broad Financial took the time to answer questions and explain everything. There was no pressure just assistance, a wonderful experience.

Date of experience: September 25, 2015
Joseph L.
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I had a very specific question while at the bank and got an answer from Broad Financial within minutes.

Date of experience: June 10, 2015
Susan M.
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So far everything has been exactly as it was explained to me over the phone in my initial conversation.

Date of experience: November 2, 2015
John E.
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The folks at Broad Financial are very knowledgeable and have helped us a ton with our needs! Thanks again to your team!

Date of experience: July 10, 2019
Kyle D.
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I would highly recommend Jeff Astor
September 13, 2016

I would highly recommend Jeff Astor. He has been very helpful and delivered on his promises.you can't ask for much more than that.

Kyle

Date of experience: September 13, 2016
Cheryl M.
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Professional, efficient, integrity, are all words to describe Broad Financial. Extremely helpful in guiding us through the process of a rollover.

Date of experience: December 28, 2015
Lisa J.
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So far every has been great
October 22, 2015

So far every has been great. The representative who assisted me was extremely helpful and knowledgeable.

Date of experience: October 22, 2015
Henry M.
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Always return messages in a timely manner if unavailable. Very pleased with their knowledge and service

Date of experience: July 24, 2020
Gian S.
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I have had an excellent experience with them, they are always available to answer my questions and help me prepare for retirement!

Date of experience: June 25, 2019
Frances M.
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Very generic updates on urgent requests to know if my accounts will be set up by the time I need them

Date of experience: June 7, 2017
Neal B.
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Bad I was not informed that the form I had sent was dated too far out. I called to investigate why it hadn't processed yet.

Date of experience: August 24, 2015