Brightstar Device Protect

0 star. They don't know the value of customers and their time. Every time, I call them, they just ask me to wait for 2 to 3 business days from recent 20 days. After all, they denied my claim request by giving the reason that you haven't use the service, the day from I brought sim and device, which is totally wrong. I used every single service included in my plan but they just giving me very cheap and not valid reason. Overall, they are fraud and useless.

For 4 years, this $#*! service took money from my account. They did not notify me that they had changed their company name nor provided any contact information for the new one! Trying to put a stop payment on my bank account was next to impossible, and other is still no way to contact them to cancel the policies. Stay clear of these rip-off artists! If anyone offers protection when you buy your phone, say no and seek them out yourself from a trusted, reputable source! Lesson learned, but $3000 later, I am livid I had to resort to reporting fraud to get their withdrawals to stop.

I was sent a phone that was reported stolen as a replacement. The phone locked out and brightstar did not have adequate inventory to replace the phone. Was not offered upgrade or payout. Employees were unprofessional and rude. I was hung up on numerous times by senior staff. One manager was exceptionally chastising. Once it was all sorted out after over 30 days with no phone the wrong phone was shipped. I would give them less than 1 star if possible. DO NOT WASTE YOUR MONEY!

I called in about 2 phones needing to be replaced over six months ago. I honestly didn't have the money to replace them at the time. It was never explained to me that there was a time limit. So now it's too late to get them replaced. I consider this negligence to the consumer. That is why I'm giving them a 1 star rating.

According to them, your money and time is useless. I call them one week ago to get approval and I got nothing and after one week, I did a call again they said approved but nothing confirmation and again next day they transfer my call to 10 employees and all are lying and playing. They gave me worst time and they use my money from 1 year for zero service.

If I could give this company zero stars I would. When you have an issue its almost impossible to have resolved. Spoken to 15 people and still counting, my issue is still not resolved. Save yourself the money and head ache. Do not take the protection plan.

I've spent over 3 weeks with no phone, being bounced around between Fido, Apple and Likewise (Brightstar). Paying for this service has proven to be an absolute waste of money and I would never recommend this protection to anyone.

I made a mistake when I ordered my phone screen repair. I didn't realize that the back glass was also broken, the technician told me he wasn't able to fix it and I had to call to reschedule. Each time I've called, the person tells me they have to do an escalation and it takes 2 days- call back in 2 days to move forward. I have had to call back 4 times after the person I talk to creates an escalation. I am so frustrated with this process, it makes no sense and is absolutely not helpful.

My phone broke after sending in my broken phone to get repaired I waiting 6 days to get a replacement phone. Once my replacement phone got into my hands not only did the microphone not work but found out through apple that the phone I have is from the states and it's a used refrebished phone. Bright star is the worst customer service I've ever experienced in my life. Now I'm stuck with a iPhone 12 that doesn't work. Every time I call they tell me to call back in a few days. People do not use bright star for insurance use apple care instead trust me bright star is a scam

I Paid $7 a month for phone insurance after paying for a couple of years. I got a crack in my screen all I wanted was my screen fixed. I called them and they told me they would just send me a coupon for a new phone. They sent me a $407 coupon for a $1200 phone charged me $175 for co pay so I paid 956 at my Boost Mobile store plus $175 then they charged my bank account for $217 because they wanted the phone back witch they didn't tell me about so all they did was force me to buy a new phone that I didn't want.

These people told me I had to pay an deductible to receive a device. I paid deductible, they said I would receive device next day. Well I still haven't received device and they keep giving me the run around. I absolutely hate this company through boost. Runnnnnn

I work for Boost Mobile and I never ask anybody to get the insurance thru these criminals. If you have an iPhone you'd be smart to put an Apple Care plan on it instead. They have taken multiple weeks to send phones that are suppose to be overnight delivered to your door. They ask for utility bills and insurance proofs they have no business asking for, to validate your claim after taking your money for years without incident. They will send you a phone that is not anywhere near same kind and quality. This is exactly the type of place you hear nightmare insurance stories about.

I would have rather lived with a cracked screen than give this company my money. They sent me the wrong model of the phone I purchased and claimed it was not guaranteed to receive the exact same phone. I emailed them twice with no response. I had to call them and they refused to correct the situation. Im paying for a service that tries to scam their customers using the "fine print". Do yourself a favour and find another protection company.

My phone screen broke and this company can't give me a good service! Paying for the insurance but if you want a claim they will just tell you to call another day or they have a system error or the cooperative management is not around. What the heck!

This company gave me the run around and kept asking me for more documents to approve my claim for a replacement phone (after my iPhone sustained water damage). I provided them with the requested documentation at each step (each step taking 2 days) and was told each time that was the last step (which was a lie each time) until, finally, they gave me a list of documents that I did not have (car insurance, gas bill, trash bill, water bill, cable bill).

They now say they can't give me a replacement phone because they "can't verify my address" even though they already have a copy of my driver's licence, lease agreement, wireless and internet bills (all of which they requested). The agents on the phone are useless, they just repeat the same information and say "there's nothing else that can be done."

I paid them every month for nothing, it's a complete rip off.

It's about time I gave Brightstarprotect some props. They offer protection plans & process claims with several phone carriers.

I received a refurbished iPhone with a hardware problem (bad wi-fi chip). Contacted this company, described the issue, & they provided me a case number, had me ship in the defective device, and I received a replacement - all within a week, with no problems. Great, courteous, fast service. I'm only surprised not to see any other reviews on Sitejabber.

My strong advice is that stay miles away from this company. Most unsupportive staff, always technical issues with their system (that's what they say every time you call), no immediate support from the corporate team but only fake promises that the issue will be resolved in 24 hours but takes days if not weeks. It's shame that some of the reputed telecommunication companies use this garbage company for their customer's protection.

Stay Away from Brightstar/Likewise

Wasn't aware that I would have to go thru so much hassle for something I was paying to be covered at all times without any hassle! Claim was tossed around here and there from reps to supervisors to god knows who. Even though everything was provided in timely manner and kept checking if I needed to provide anything else and still kept having hard time. And of course when I get the device it was unlocked where as my original device was unlocked! Upon asking they simply said I am not eligible until a year to have it unlocked! What kind of stupidly and trash service is this!