I submitted a claim almost two weeks ago. Soon after, I received a notification that the claim was rejected because I had already submitted two claims over the last 12 months, which is not true.

I called, and the person who helped me agreed that there were no two claims and that something was going on. They told me they would escalate the problem and should receive a resolution soon.

One week later, I received an email from Likewize telling me that my claim was approved and that I would be able to go ahead and submit my claim. Then I went to submit the claim and received the same message again: My claim was rejected because of 2 claims in less than 12 months.

I called again, and the person who helped me told me they were going to escalate the issue and I should be getting a solution the following morning.

The next day, I called in the morning as I was instructed to, and the person who helped me told me EXACTLY the same thing, that the problem needed to be escalated to corporate offices and that she would transfer me. She puts me on hold to transfer me, and I Wait for 30 min on the line until my call gets dropped!.

I called again, and the same story to the next person that helped me, and they also transferred me to corporate. This time, I left a callback number when the answering machine told me there was a 12 min wait, so I expected a callback in roughly that time. I waited more than 3 hours and never received a callback.

Then, I called again; this third person (quite rude) kept insisting that they needed to transfer me to corporate and that there was no other way, I repeatedly refused to be transferred because of my previous two experiences, and I asked to be transferred to a supervisor. After a 20 min wait, I get helped by a supervisor who helps me and calls corporate directly until my problem gets solved.

I lost a whole day on my job, just being in multiple calls and holds with Likewize, as well as more than ten days of waiting for my device to be fixed and not being able to do it because of an error on Likewize's part.
This is definitively unacceptable, and I lost a lot of time and money just dealing with this. Once I repair my phone, I will upgrade it to an iPhone and get Apple care. I will never use Likewize again and never recommend it to anyone!

1st off I ordered my replacement phone on a Sat and since it says you'll receive it in 1 business day, so I expected I'd get it on Tues. But nope that wasn't the case at all. Finally Thursday I contact them (& of course I probably talk to the 1 person who should not do phone customer service rep as a job at all). She didn't even attempt to even try not even just a tad bit be nice or helpful to me. She says to me we never tell a customer they'd get their replacement phone the next business day we are required to say 3-5 business days. So we did argue quite a bit back n fourth for a few minutes cuz my husband. Also uses these guys for insurance on his boost mobile phone and he ordered a replacement phone two separate times in 2 weeks and both times they arrived the very next day & in the morning nine the jess! Then as I read the 1st review on this page that person was happy with their service cuz he sent off for his replacement phone and recurved it that next day just like my husband.! The funny thing about that I got my replacement phone the next morning!
2nd: When I ordered my replacacement phone from "Phone Guardian" it says right their in the Terms and Consideration that I will receive a brand new phone just like the one I had that broke or a new phone of equal value(lol) I would have been better off with the very first phone I had that had a cracked screen everywhere and I huge white line that covered hal the phone but at least I could answer incoming calls, the replacement phone was the exact same phone I bought almost a year ago but it was definitely not new(not even close, and even if it was a refurbished phone then they should have actually tried the phone before they sent it off to me who was already irritated with this company for lying to me about when I would receive my phone, Athen call to talk to a customer service rep who I could hardly even understand treat me like I didn't know anything I was talking about and not even in a nice way pretty much accused me of lying. I'll cut this short from hee, the 2nd phone was the exact phone I had but as soon as I take it out of the replacement phone box and I go to insert my SIM CARD & SD Card the craziest thing I've ever seen happened... The phone just fell apart. The way it fell apart was insane & I am clueless as to how it was even possible to break the way it did, but it fell apart from the top of my phone as I was attempting to pu my cards in it just fell open from the very top of the screen and the whole entire screen landed in my lap & I was sitting there like wtf just happened as I'm looking at my supposedly brand new phone and all I can see is complete silver phone and the screen (I mean the entire screen in whole was lying in my lap and still half connected from my phone to my screen was like a gold strip & soni pulled the screen back up praying it would just snap back into place but I already knew it wouldn't be possible but it wouldn't hurt to try. So I tried and of course there was nothing to snap it in and that would hold the screen in place and even if it did I have a feeling it wouldn't have ever worked anyways. So imagine the anger and frustration then overcome me instantly. They lied about everything all of it. Even a refurbished phone that had a few problems would've been fine but to have one that falls completely in half the second I take it out the box. I am hoping Boost Mobile has another phone insurance company cuz I refuse to pay almost $8/no for POS replacement phones that don't even work from the second you take it out the box. I will also be filing a complaint with the BBB as soon as I'm done with this review as well. I had just paid $50 for a broken phone when I was promised a brand new and exact model phone that I had before and or a different brand new phone of the same value by the next business day. Everything that was in their terms and conditions was a complete lie and there was no way I was going to pay $50 more dollars for another Pos Replacement Phone cuz they sent me a defective phone as my 1st replacement phone and I wasn't about to pay $50 more and recurved another busted phone again. It's very unprofessional, they lied from the beginning and I couldn't even stand the thought of speaking to another very, very rude, judgemental non English Speaking ignorant customer service rep who lied to me many times to make her sound like she knew what she was talking about. I ended up having to go buy my own brand new Boost Mobile Phone from Walmart which cost me $149.00 but at least it works and I didn't have to wait another week for the 2nd(& last replacement phone I wouldn't be able to use because they send you $50 replacement phones that are defective from the beginning)! If you ask me I think it's about the money to them they could care less about their customers they only care about making money by giving out non-working replacement phones so the customer would have to pay another $50 phone the day you get it. This company has been reported to the BBB many times and I am reporting them next but if Boost wants to continue to use a crappy insurance çompanybthen I am going to find a new phone company that uses professionals not unprofessional fake businesses who have the poorest ratings not only in her but also on BBB's website too! The picture I submitted is of the brand new replacement phone that as soon as I opened it up to input my old SIM & SD Card as soon as I ejected the thing you put them in the whole front of the phone fell apart by the weirdest way I ever seen, the top part of the screen fell over completely exposing the inside of the phone which was hanging on by maybe an inch to a ½ inch gold strip but as it fell opened unexpectedly it fell out of my hands and hit my lap then the step that steps up to my bed and then the floor leaving me with yet not just a phone that wouldn't power on after charging forever but a phone that fell apart from the top of the screen to hang there by the gold strip which flipped the phone onto the step and the ground which ended up causing it to crack in several places, not as bad as my first phone that broke but it wouldn't have mattered anyways this phone was in operable from the get go it would never power on and it was defective as bad as you could get.

This will be the first review of many reviews to come.

Before we beging Brightstar is now LIKEWIZE

Beginning of September 2021, I broke my phone and was looking to replace it with Brightstar.

First call, they say my account was deactivated because I missed a few payments...

Then they realize that all my payment were done, but my account was still deactivated.

Then they told me to reactivate my Protection Plan for a mere sum of $115...

But when I went to the kiosk where I purchased the phone and the plan, the lady said: "I don't understand why you have to pay to reactivate your protection plan, when you have a MONTH to reactivate at NO COST...

(Are you starting to understand what's actually going on?)

Since the early beginning of September, I am told to call back 2 days later each and every single time I call them...

So that's what I did... I waited two days, sometimes three... after waiting, I call them back to hear that I have to waiting another 2 days, and another 2 days and another 2 days...

Since September 7th all the way to TODAY (OCTOBER 8th)

I have been recording the conversations I have with Brightstar and I let them know that I MUST record to ENSURE my security.

If it was possible, I would NOT give a single Star and In fact I would remove a few stars from other reviewers.

I even told one of their rep that there is not a single AMAZING review about Brightstar... He then said, "But Mister you know, most of the people renting online are not complaining for the right reason sometimes..."

The guys knew my unfair situation, so I told him:

"Oh Okay, so if I were to write a review of what's actually going on,
Are you also going to say that i'm one of the people complaining for no reasons? "

He just didn't know how to answer that...

I'm currently on the phone with Bright Star as I'm writing this "rent"

Been on the line for 1h36 minutes, nothing as changed yet...

So far... So bad

I will keep everyone posted on how this issue will end.

I will write a new review for every call I will make moving forward because this is getting out of hands...

WORST CUSTMER SERVICE EVER. NEVER BUY PROTECTION FROM THIS COMPANY NEVER EVER...

I have had the premium device Protection Plan with Rogers for 2 years, this is administered through Brightstar. I just paid for my own screen replacement, as the only repair offered to me in the end was mail in replacement despite the Rogers website clearly stating among the reasons for Premium Device protection is same day repair / replacement. Ontario is in lockdown due to Covid. Brightstar gave me the option of same day repair at a "Mobile Snap" in Nepean 1.5 hours from my home town of Kingston. I was told that they had my screen, to make an appointment and it could be completed the same day. I called this store, mindful that I would be breaking provincial rules, and was told not only that they did not have my screen but they could not repair it at this location, that i would would have to leave it with them and that they would call me back which they never did. I spoke with Brighstar over the next 3 business days multiple times, including their "Concierge / Ambassador" who related that while they also dealt with ubreakIfix, two of which were in Kingston, they did not for "my device". I spoke with Rogers "to the President" who stated that Brightstar said they never offered same day / walk in repair to me but only mail in ie. The conversation surrounding walk-in service at the Mobil Snap did not occur. When I expressed my disappointment in Rogers i was offered one month service, that did lessen my financial outlay but not cover it. In the end, I went to the ubreakifix in Kingston, had my screen replaced in less than 2 hours, at my expense ($200) even though I had paid for Premium Protection for more than 2 years. I did this as mailing my device away while I needed use of Google Authenticator to work from home was not an option. Unfortunately, despite my many conversations with Brighstar, I was never given a Claim reference. In the end, Rogers Protection Plan is not only expensive ($15 / month) but the advertising is very misleading wrt what is provided. I would give zero stars if I could