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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Texas
2 reviews
1 helpful vote
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Tropical plants
March 10, 2022

Good, I didn't see my 15% first order discount applied so that was the only thing.

Date of experience: March 10, 2022
Kentucky
1 review
0 helpful votes
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Excellent Trees
March 10, 2022
Updated review

I have ordered from Brighterblooms previously and and their customer service associates are terrific.

Date of experience: March 10, 2022

Great Products
April 15, 2021
Previous review

This is my second order from BrighterBlooms.com the website is easy to use for ordering. I would like to share the following issue with this order. Some of the pots were cracked during shipment and lost some of the soil, good thing the plants were in plastic bags. The plants looked great, and I am excited to plant them alongside the previous green giant.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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Plants were smaller than expected
March 9, 2022

Ordering was easy. Delivery was timely. Plants were small

Date of experience: March 9, 2022
Georgia
1 review
0 helpful votes
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Not very good
March 9, 2022

The banana tree was in a very bad condition. I don't know if it will survive. The palm trees were in different sizes, even though I ordered the same.

Date of experience: March 8, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Beautiful cherry tree
March 8, 2022

My tree arrived in great condition, packaged very well. We planted it a couple of weeks ago, and judging from the many buds popping out, I think it will soon bloom.

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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Beautiful redbud trees
March 8, 2022

Five of the 6 trees arrived nicely wrapped and in healthy condition. One was damaged and they promptly replaced it, no questions asked. Great product and costumer service.

Date of experience: March 8, 2022
California
1 review
0 helpful votes
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Very healthy.
March 7, 2022

All of the Christmas tree palms arrived looking so healthy i honestly wondered had they sent me artificial plants? Ha ha. Beautiful, lush and healthy palms.
I could not be happier with my purchase.

Date of experience: March 7, 2022
Washington
1 review
0 helpful votes
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Bad timing!
March 9, 2022

The plants arrived in good condition but being new to the NW I did not realize snow could still come. I lamely planted them and they died from the frosty conditions. Turned black. My neighbors said I was foolish to order online. It was throwing away my money.

Date of experience: March 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

California
2 reviews
0 helpful votes
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New plant babies
March 7, 2022
Updated review

Excellent selection. Looking forward to my new plant babies growing and flourishing from the love received <3

Date of experience: March 7, 2022

Easy process...
November 29, 2020
Previous review

Easy process... hope the hydrangeas work out well for me :)

Date of experience: November 29, 2020
New York
1 review
0 helpful votes
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Ginko
March 7, 2022

I received my tree today. Gorgeous specimen. Healthy. Packed perfectly

Date of experience: March 7, 2022
Illinois
2 reviews
0 helpful votes
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Great
March 7, 2022

The lady was very nice. And told me the plant was beautiful.

Date of experience: March 7, 2022
West Virginia
1 review
0 helpful votes
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Beautiful Crabapple Tree
March 7, 2022

Received the first of my two trees today. The packaging was excellent and the tree looks like it is in great condition. It is a beautiful, very symmetrical tree. I will not be able to plant for a few days as we are currently experiencing hopefully Mother Nature's last cold snap for our area. From the looks of this tree, it should be quite successful. Brighter Blooms has great product selection and their website is extremely user-friendly. I would highly recommend.

Date of experience: March 7, 2022
Georgia
1 review
0 helpful votes
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Shrubs
March 7, 2022
Updated review

Regular customer that has found a better price at a local big box store 2X. Plants found to be bigger and cheaper at big box store.

Date of experience: March 7, 2022

2nd time ordering I am hoping to get the same results...
August 2, 2021
Previous review

2nd time ordering I am hoping to get the same results as the first time.

Date of experience: August 2, 2021
Oklahoma
1 review
0 helpful votes
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New tree for New Home
March 7, 2022

I had been seeking a tree to plant within the first year of our new home. So hard to chose everything. Pulling the trigger on a Autumn Cherry was the right thing with rewards right out of the box. Beautiful blooms on the baby tree within the first week. I am so impressed. The tree looks so healthy and well. I had trepidation but not now.

Date of experience: March 7, 2022
Florida
1 review
0 helpful votes
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You'll be so happy
March 6, 2022

Perfect. Everything was amazing and the trees are so healthy!

Date of experience: March 6, 2022
Mississippi
1 review
0 helpful votes
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Beautiful fruit trees!
March 6, 2022

Found the trees I was looking for and all things considered the price was decent. Trees arrived in great packaging and healthy. All green leaves that perked right up after watering. They are planted and looking great. Looking forward to the day they produce fruit!

Date of experience: March 6, 2022
New York
1 review
0 helpful votes
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My apple trees
March 6, 2022

Excellent way of explaining about the needs of the plant and the care

Date of experience: March 6, 2022
South Carolina
1 review
0 helpful votes
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Blueberry bushes
March 6, 2022

I recieved my order fast. The plants were healthy and packaged well. I am very satisfied. The only thing missing was specific instructions for caring for this type of bush.

Date of experience: March 6, 2022
Georgia
3 reviews
2 helpful votes
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Healthy Plants
March 5, 2022

I like the full descriptions of all your plants. Makes it easy for me to order what I need. I've ordered here before and the plants were great. Received three different color hydrangea's and one Windmill Palm. I have had these now for three weeks and they are vibrant and growing good. Can't wait to see blossoms in years to come.

Date of experience: March 5, 2022
Louisiana
1 review
0 helpful votes
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The item was delivered the day it was scheduled to.

Date of experience: March 5, 2022