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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Good, I didn't see my 15% first order discount applied so that was the only thing.
I have ordered from Brighterblooms previously and and their customer service associates are terrific.
This is my second order from BrighterBlooms.com the website is easy to use for ordering. I would like to share the following issue with this order. Some of the pots were cracked during shipment and lost some of the soil, good thing the plants were in plastic bags. The plants looked great, and I am excited to plant them alongside the previous green giant.
Ordering was easy. Delivery was timely. Plants were small
The banana tree was in a very bad condition. I don't know if it will survive. The palm trees were in different sizes, even though I ordered the same.
My tree arrived in great condition, packaged very well. We planted it a couple of weeks ago, and judging from the many buds popping out, I think it will soon bloom.
Five of the 6 trees arrived nicely wrapped and in healthy condition. One was damaged and they promptly replaced it, no questions asked. Great product and costumer service.
All of the Christmas tree palms arrived looking so healthy i honestly wondered had they sent me artificial plants? Ha ha. Beautiful, lush and healthy palms.
I could not be happier with my purchase.
The plants arrived in good condition but being new to the NW I did not realize snow could still come. I lamely planted them and they died from the frosty conditions. Turned black. My neighbors said I was foolish to order online. It was throwing away my money.
We are so sorry that your plants didn’t make it! We have reached out privately to help!
Excellent selection. Looking forward to my new plant babies growing and flourishing from the love received <3
Easy process... hope the hydrangeas work out well for me :)
Received the first of my two trees today. The packaging was excellent and the tree looks like it is in great condition. It is a beautiful, very symmetrical tree. I will not be able to plant for a few days as we are currently experiencing hopefully Mother Nature's last cold snap for our area. From the looks of this tree, it should be quite successful. Brighter Blooms has great product selection and their website is extremely user-friendly. I would highly recommend.
Regular customer that has found a better price at a local big box store 2X. Plants found to be bigger and cheaper at big box store.
2nd time ordering I am hoping to get the same results as the first time.
I had been seeking a tree to plant within the first year of our new home. So hard to chose everything. Pulling the trigger on a Autumn Cherry was the right thing with rewards right out of the box. Beautiful blooms on the baby tree within the first week. I am so impressed. The tree looks so healthy and well. I had trepidation but not now.
Found the trees I was looking for and all things considered the price was decent. Trees arrived in great packaging and healthy. All green leaves that perked right up after watering. They are planted and looking great. Looking forward to the day they produce fruit!
I recieved my order fast. The plants were healthy and packaged well. I am very satisfied. The only thing missing was specific instructions for caring for this type of bush.
I like the full descriptions of all your plants. Makes it easy for me to order what I need. I've ordered here before and the plants were great. Received three different color hydrangea's and one Windmill Palm. I have had these now for three weeks and they are vibrant and growing good. Can't wait to see blossoms in years to come.
The item was delivered the day it was scheduled to.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!