business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,149

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,145 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Lillie A.
Unfollow Lillie A.
Share Review
Report Review

I called late Friday night and received on the nextTuesday. I called on the day the plant arrived and staff gave plant care. Product information was sent with plant. Plant was packed with such care to arrive at destination.

Date of experience: March 5, 2022
Texas
2 reviews
0 helpful votes
Follow Kay U.
Unfollow Kay U.
Share Review
Report Review

Plant looked very good when received
March 4, 2022
Updated review

Very good experience to go through. Big selection to choose from. Easy online experience

Date of experience: March 4, 2022

Web site is not real user friendly
February 11, 2022
Previous review

Web site is not real user friendly

Date of experience: February 11, 2022
California
1 review
0 helpful votes
Follow Suz N.
Unfollow Suz N.
Share Review
Report Review

Disappointing plants
March 4, 2022

I ordered an olive tree, Carolina jasmine plant, rhododendron and azalea. The leaves were off my very small azalea, the top parts of an even smaller rhododendron had snapped off, and both the jasmine and olive tree had brownish green leaves on them. Then I saw where I'd be responsible for the shipping if I wanted to return the poorly packed plants.

Date of experience: March 4, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
2 reviews
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Persimmon Tree
March 4, 2022

Tall and so thin i don't think it will ever have a trunk thick enough to hold it up. And my understanding was that it was supposed to be wild stock. Mine has been grafted and the graft comes out the side of the tree and goes up. Another reason i believe it will never be able to hold itself up especially when full of fruit. Grafts are usually done onto wild stock. Why would you graft wild stock onto wild stock? Something does not compute.

Date of experience: March 4, 2022
Texas
1 review
0 helpful votes
Follow Sharon J.
Unfollow Sharon J.
Share Review
Report Review

Burning Bushes
March 3, 2022

We just planted the bushes yesterday and we anxiously await their first blooms. We had our landscaper install them so there shouldn't be any problems. If we get a good result with these, we will be using your services to plan our dream garden full of flowers and a vegetable garden too.

Date of experience: March 3, 2022
Virginia
2 reviews
0 helpful votes
Follow Raymond E.
Unfollow Raymond E.
Share Review
Report Review

Impressive
March 3, 2022

First time ordering a fruit tree online. It comes in a well sealed box. I'm excited to have my own apples!
And definitely I'm purchasing my spring shrubs.

Date of experience: March 3, 2022
Maryland
1 review
0 helpful votes
Follow Timothy U.
Unfollow Timothy U.
Share Review
Report Review

Great experience... wide selection was cool. Very diverse plant selection as well as the option to buy a pot, soil, fertilizer, etc..

Date of experience: March 3, 2022
North Carolina
1 review
0 helpful votes
Follow Marsha E.
Unfollow Marsha E.
Share Review
Report Review

My Meyer lemon tree
March 3, 2022

My tree was so tall, over 3', and healthy on arrival. I've planted it in a pot for now and keeping it indoors until the freeze is over. Great service and specimen.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
Follow Elena T.
Unfollow Elena T.
Share Review
Report Review

Blueberry and raspberry plants
March 2, 2022

Very happy with my purchase.
Everything was packed very well and safe. Fast delivery.

Date of experience: March 2, 2022
Washington
2 reviews
0 helpful votes
Follow Joyce M.
Unfollow Joyce M.
Share Review
Report Review

Orders come from N Carolina. We are in Washington state, so order took over a week to arrive. One of 2 trees arrived brittle. Pkg was left at second garage rather than front door.
Customer service cheerfully sent replacement tree without any prompting. We are awaiting this package.

Date of experience: March 2, 2022
Georgia
1 review
0 helpful votes
Follow Loretta I.
Unfollow Loretta I.
Share Review
Report Review

Love BrighterBlooms
March 2, 2022

All 3 of my plants arrive packaged well and beautiful. I'm very pleased with what I received and will gladly order from them again. Beautiful plants!

Date of experience: March 2, 2022
Georgia
2 reviews
0 helpful votes
Follow SANDRA R.
Unfollow SANDRA R.
Share Review
Report Review

Very Pleased!
March 1, 2022

Given as a gift, delivered quickly, and the recipient seemed very pleased with the quality

Date of experience: March 1, 2022
California
1 review
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

Always delivers great plants & trees!
February 28, 2022

I have bought many items from brighter blooms and have been very happy with not only the products when they come but the customer service whenever I have needed it.

Date of experience: February 28, 2022
South Carolina
1 review
0 helpful votes
Follow Gerald T.
Unfollow Gerald T.
Share Review
Report Review

Great
February 28, 2022

They do now other than that they were not in plume. So could not tell how beautiful they would be.

Date of experience: February 28, 2022
Georgia
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Share Review
Report Review

Happy Customer
February 28, 2022

I order trees for friends who have lost a family member in remembrance of their lost loved one. A tree last where glowers don't. I have been doing this for years and so far every tree I have ordered from Brighter Blooms, all those who have received them have been very pleased!

Date of experience: February 28, 2022
California
1 review
0 helpful votes
Follow Julie E.
Unfollow Julie E.
Share Review
Report Review

Plant not alive
March 30, 2022

I should have known better but shipping across the country just doesn't work for live plants and trees.

Date of experience: February 28, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your plant didn’t make it! We have reached out privately to help!

Texas
1 review
0 helpful votes
Follow Carole K.
Unfollow Carole K.
Share Review
Report Review

Shipper/deliverer error
February 27, 2022

One small thing, not sellers fault:
Pkg left upright despite sellers instr to keep laying flat, so one plant in the box of two was therefore upside down on top of its copacked plant. Breakage/damage not major, but thought you would appreciate knowing

Date of experience: February 27, 2022
Texas
1 review
0 helpful votes
Follow Steve U.
Unfollow Steve U.
Share Review
Report Review

Fast service! Great experience.
February 27, 2022

Great selection. Site descriptions of products true to delivery.

Date of experience: February 27, 2022
Texas
1 review
0 helpful votes
Follow Chad G.
Unfollow Chad G.
Share Review
Report Review

Great
February 27, 2022

Amazing blueberry bushes and and service. Will be back to buy more products.

Date of experience: February 27, 2022
South Carolina
2 reviews
0 helpful votes
Follow George R.
Unfollow George R.
Share Review
Report Review

Moro Blood Orange Trees
February 27, 2022

Trees arrived well-packed and damage-free from trip. Fast delivery. Trees were the size ordered, and both trees were blooming and growing... but they appeared to have been attacked by spider mites at some point prior to shipping, and I experienced a spider mite outbreak on my other trees shortly after these 2 Moro blood orange trees arrived. My existing trees were pest and disease-free prior to this order- now I had to treat ALL my trees to a round of spider mite pesticides. Not the best performance for the price, I would say. Hopefully the Moros and my other infected trees will recover and proper.

Date of experience: February 27, 2022