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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I received dead banana trees and then when I received the replacement, after potting it the next day it was droopy and looking more dead.
I received the most beautiful plants and the plants came in a timely manner.
My purchases have always been superb; I received my beautiful knockout rose on Thursday, March 3,2022 at 10:01 am;; thanks again
I purchased 2 of 2 types of blueberries, Brightwell and Legacy. I've always wanted some fruiting plants in my foliage. They arrived quicker than I expected however to took care of them per the inserted instructions and they began to bud before they were planted. I'm excited about growing them.
Everything worked well from ordering to receiving. Delivery personnel did not adhere to keeping plants flat, I planted immediately, but the guava and sugar apple are struggling.
Very pleased with the appearance of the tree. The tree looks healthy and was well packaged upon arrival. Received the tree within three days of the order.
Ordering was quick and easy online and great customer service was provided when I had a question about planting the tree.
The twa olive looked great but the other one looked very small and looking like it was barly hanging on.
Was disappointed as I have never felt that way with my other order.
I ordered 2 (3 to 4 foot) Ginkgo trees. The outside packaging was great. Upon opening the box each tree was loosely packaged in a burlap bag with NO root ball. One tree had been, "Topped". Each tree was packaged in loose [small mulch] and picking up the main trunk the mulch fell by the wayside. The mulch was clean and good, but as I said, "No root ball", just a couple of main tree roots. I also ordered a couple of trees from a competitor. These 2 trees came in a 2gallon container, wrapped in a plastic bag with a tie wrap. Each tree had a root ball and the ball was moist. Each tree had not been topped.
The order came way quicker than I expected it to and the tree is so pretty
Sent a money tree to my boss, he loved it! I'm really impressed with the quality
I received a stalk with leaves on it. What I paid for that stalk is comparable to what I would have paid for a full plant that would be blooming soon. I will wait for our local stores to sell considering the price is the same and the product by far, is not.
Very easy to navigate and find the best one to order.
Pretty good in terms of timing, shipping and the condition of the item purchased. All were acceptable.
I have ordered a cumquat tree, avocado tree, lemon tree, lime tree, pomegranate tree, every tree arrived healthy and thriving! So happy with this company! The website and ordering is super easy to navigate through. I've ordered trees from other places and they have not survived. EVERY tree I've bought from BrighterBlooms has lived! Full stop.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear how one of your plants arrived! We have sent a private message to get some photos so we can take a look and help out!