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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Idaho
2 reviews
0 helpful votes
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Dead trees
February 25, 2022

I received dead banana trees and then when I received the replacement, after potting it the next day it was droopy and looking more dead.

Date of experience: February 25, 2022
California
2 reviews
0 helpful votes
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Best plants!
February 25, 2022

I received the most beautiful plants and the plants came in a timely manner.

Date of experience: February 25, 2022
Texas
1 review
0 helpful votes
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My purchases have always been superb; I received my beautiful knockout rose on Thursday, March 3,2022 at 10:01 am;; thanks again

Date of experience: February 25, 2022
Georgia
4 reviews
0 helpful votes
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4 happy blueberry bushes
February 25, 2022

I purchased 2 of 2 types of blueberries, Brightwell and Legacy. I've always wanted some fruiting plants in my foliage. They arrived quicker than I expected however to took care of them per the inserted instructions and they began to bud before they were planted. I'm excited about growing them.

Date of experience: February 25, 2022
California
1 review
0 helpful votes
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Fruit Trees
February 24, 2022

Everything worked well from ordering to receiving. Delivery personnel did not adhere to keeping plants flat, I planted immediately, but the guava and sugar apple are struggling.

Date of experience: February 24, 2022
North Carolina
2 reviews
0 helpful votes
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Sango Kaku tree
February 24, 2022

Very pleased with the appearance of the tree. The tree looks healthy and was well packaged upon arrival. Received the tree within three days of the order.

Date of experience: February 24, 2022
Florida
1 review
0 helpful votes
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Ordering was quick and easy online and great customer service was provided when I had a question about planting the tree.

Date of experience: February 24, 2022
Texas
1 review
0 helpful votes
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Looks great
February 24, 2022

Easy - it's hard to find roses in Houston, believe it or not

Date of experience: February 24, 2022
Florida
1 review
0 helpful votes
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One plant nice one not so much.
February 25, 2022

The twa olive looked great but the other one looked very small and looking like it was barly hanging on.
Was disappointed as I have never felt that way with my other order.

Date of experience: February 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how one of your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Ginkgo Trees
February 23, 2022

I ordered 2 (3 to 4 foot) Ginkgo trees. The outside packaging was great. Upon opening the box each tree was loosely packaged in a burlap bag with NO root ball. One tree had been, "Topped". Each tree was packaged in loose [small mulch] and picking up the main trunk the mulch fell by the wayside. The mulch was clean and good, but as I said, "No root ball", just a couple of main tree roots. I also ordered a couple of trees from a competitor. These 2 trees came in a 2gallon container, wrapped in a plastic bag with a tie wrap. Each tree had a root ball and the ball was moist. Each tree had not been topped.

Date of experience: February 23, 2022
Tennessee
1 review
0 helpful votes
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Fast and reliable
February 23, 2022

Delivery came faster than expected and was packaged with care.

Date of experience: February 23, 2022
Texas
1 review
0 helpful votes
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Fantastic
February 22, 2022

Fast and easy. Plant arrived in good condition and is now growing new leaves.

Date of experience: February 22, 2022
Louisiana
1 review
0 helpful votes
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I ordered a lime tree
February 22, 2022

The order came way quicker than I expected it to and the tree is so pretty

Date of experience: February 22, 2022
Texas
1 review
0 helpful votes
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Beautiful plant
February 22, 2022

Sent a money tree to my boss, he loved it! I'm really impressed with the quality

Date of experience: February 22, 2022
South Carolina
1 review
0 helpful votes
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Expensive for what I got
February 21, 2022

I received a stalk with leaves on it. What I paid for that stalk is comparable to what I would have paid for a full plant that would be blooming soon. I will wait for our local stores to sell considering the price is the same and the product by far, is not.

Date of experience: February 21, 2022
New Mexico
1 review
0 helpful votes
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Happy Avocado tree.
February 21, 2022

Very easy to navigate and find the best one to order.

Date of experience: February 21, 2022
Maryland
3 reviews
0 helpful votes
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Pretty good in terms of timing, shipping and the condition of the item purchased. All were acceptable.

Date of experience: February 21, 2022
Idaho
1 review
0 helpful votes
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Service
February 19, 2022

Melody was the greatest help! She was knowledgeable and helped me with the problem I had with my order, that was not Brighter Blooms fault.

Date of experience: February 19, 2022
Pennsylvania
1 review
0 helpful votes
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Fast delivery
February 19, 2022

Plants were packaged very well. They came in excellent condition

Date of experience: February 19, 2022
Washington
1 review
0 helpful votes
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So happy
February 21, 2022
Updated review

I have ordered a cumquat tree, avocado tree, lemon tree, lime tree, pomegranate tree, every tree arrived healthy and thriving! So happy with this company! The website and ordering is super easy to navigate through. I've ordered trees from other places and they have not survived. EVERY tree I've bought from BrighterBlooms has lived! Full stop.

Date of experience: February 19, 2022

Super easy to navigate through
January 29, 2022
Previous review

Super easy to navigate through

Date of experience: January 29, 2022