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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Tennessee
1 review
0 helpful votes
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Firepower Nandina
February 19, 2022

Easy to order. Arrived well packed. Planted and it looks beautiful.

Date of experience: February 19, 2022
Arizona
3 reviews
0 helpful votes
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Healthy trees
February 18, 2022

Trees arrived in top condition, very happy with them. Andrew

Date of experience: February 18, 2022
Missouri
1 review
0 helpful votes
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Great experience!
February 16, 2022

Wonderful experience, fast shipping, beautiful plant!

Date of experience: February 16, 2022
Florida
1 review
0 helpful votes
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Magnolia tree
February 16, 2022

My online order was quick and easy. The tree arrived quickly.

Date of experience: February 16, 2022
Colorado
1 review
0 helpful votes
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She love it
February 15, 2022

Great birthday gift, I sent my daughter a palm for Christmas and she love it

Date of experience: February 15, 2022
Texas
1 review
0 helpful votes
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MADE IT RIGHT
February 15, 2022

OUR FIRST ORDER DIDN'T TRAVEL WELL - THE POTS WERE CRACKED AND DAMAGED, AND A THE PLANTS SUFFERED TEARS AND RIPS. I CALLED AND BRIGHTER BLOOMS MADE IT RIGHT BY SENDING US NEW ONES.

Date of experience: February 15, 2022
Texas
1 review
0 helpful votes
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Great customer service, okay product
February 15, 2022

I received an olive tree that was destroyed because of shipping. I reached out to customer service to see if there was anything I could do to revive but due to snapped branches and leaves already fallen off it seems they decided it was best to send a new one. I appreciated it so much and it came quickly. The new one arrived and looked rough again but no broken branches so I can probably nurture it back to life. I did buy a rubber plant and it looks beautiful. The planter was just a white plastic planter so I wasn't impressed given the price different had I just bought the plant. Overall, customer service 5/5. Product 2/5.

Date of experience: February 15, 2022
California
1 review
0 helpful votes
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Preserved
February 13, 2022

Plants came in the mail well packaged however still arrived all bent up.

Date of experience: February 13, 2022
Utah
2 reviews
0 helpful votes
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Customer service at its best!
February 13, 2022

When my Meyer lemon trees were delivered the box was crushed and the trees had fallen out of the pots. I took pictures and called BrighterBlooms, they had me text the pictures to them, and immediately assured me that they would replace them at now cost. They were absolutely delightful to deal with. Thank you BrighterBlooms! I've been a customer forever and will continue to be a customer, even ordering my Christmas tree from you!

Date of experience: February 13, 2022
New Mexico
1 review
0 helpful votes
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I Bought a Prairie Fire Crabapple Tree
February 15, 2022

The shopping cart seemed to keep adding additional small charges to the total. That was the main reason I gave you 3 stars on shopping.

Otherwise, I have the tree in good condition. It's too cold to know how well the tree will do though at this point.

Date of experience: February 13, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We apologize for any confusion! It looks like there was an oversized handling fee which the carrier charges for all trees over 5 ft tall.

North Carolina
1 review
0 helpful votes
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Peach Tree
February 13, 2022
Updated review

My order arrived in great time and in great condition. I would have liked some planting info. Included with my tree. It was a gift and I had to pull up the site and try to find some. It gave away the price of the tree to my friend. Also we could not find any information on proper planting of the tree. Other than that I love your site and the products you sell.

Date of experience: February 13, 2022

Ordered a birthday present
February 6, 2022
Previous review

Ordered a birthday present. It arrived on time and was perfect. Thank you

Date of experience: February 6, 2022

Exactly what I wanted, speedy delivery
January 28, 2022
Previous review

Exactly what I wanted, speedy delivery

Date of experience: January 28, 2022
Florida
1 review
0 helpful votes
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Gift of Happiness
February 13, 2022

The tree was gift and it was packed well and delivered on time.

Date of experience: February 13, 2022
Louisiana
1 review
0 helpful votes
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Shipped on time. Solid packaging and delivery.
February 12, 2022
Updated review

Easy search and find. Call for clarification of specs was quick and educational.

Date of experience: February 12, 2022

Better than expected.
January 26, 2022
Previous review

Expecting a 4-foot Italian Cypress and it was close to a 6-foot! Healthy, green and fresh out of the ground! I will be ordering two more!

Date of experience: January 26, 2022
Florida
1 review
0 helpful votes
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Good service, good price. Just did not realize i'd have to do the acutal arranging and i'm not good at it. Will see how the blooms hold up as to whether or not i do this again

Date of experience: February 12, 2022
Colorado
2 reviews
0 helpful votes
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Self Birthday gift
February 11, 2022

Loved the new trees I found on here. Just received them. They were well packaged and gorgeous as soon as I took them out.

Date of experience: February 11, 2022
Mississippi
2 reviews
0 helpful votes
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Two very nice plants
February 11, 2022

I purchased two different plants after researching for a while, I picked a gardenia and a burning bush. So far they seem healthy, my husband says I paid too much but I bought them for him for Valentines Day! Hopefully they will bloom and bring us happiness.

Date of experience: February 11, 2022
Washington
1 review
0 helpful votes
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非常优秀
February 10, 2022

对于客户的反馈反应迅速,认真负责。建议:邮寄植株时考虑天气因素,邮寄包装还有提高的空间,比如对植株的保护措施,即使适当增加收费,估计客户会理解的

Date of experience: February 10, 2022
Tennessee
1 review
0 helpful votes
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Very postitive
February 9, 2022

Very friendly customer service when I called to order. And very helpful. My order was received before the stated date of delivery. My plants were in very good shape and bigger than I had expected. I will definitely be ordering again.

Date of experience: February 9, 2022
Alaska
1 review
0 helpful votes
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Pretty Ficus
February 8, 2022

I live in Alaska and my daughter in California wanted a living ficus benjamina for her birthday in January. I was nervous to order one, but Brighter Blooms was so easy! It even arrived a day ahead of time and it is beautiful. I'll definitely use them again.

Date of experience: February 8, 2022
Washington
1 review
0 helpful votes
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Packaged well
February 7, 2022

I happened upon the ad just as I was getting ready to head to the nursery to pick out something for my front planters

Date of experience: February 7, 2022