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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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California
1 review
0 helpful votes
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Not enough information
February 11, 2022

I was unaware that my pawpaw tree wouldn't be self fertile. It was not listed in the description and I would not have bought it if I had known. I had to ask customer service about it and it was confirmed I would need more than one. Other plant descriptions clearly state when a tree needs a pollinator, but this one didn't. Also, the pawpaw tree arrived with thick roots growing through small holes in the bottom of the pot with no way to get it out other than attempting to cut away the plastic and damaging the roots.

The avocado tree I purchased had its leaves turn spotted and brown and then lost 80% of them within a week of arrival despite being repotted, watered, and protected from cold.

Date of experience: February 7, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We have reached out privately and were able to help make this right!

California
1 review
0 helpful votes
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This is such a beautiful service
…. I'm praying you ship this tomorrow!
It's a very special birthday

Date of experience: February 7, 2022
Virginia
1 review
0 helpful votes
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The plants were in excellent shape, already seeing new growth. They are smaller than I was expecting. However they are already showing new growth. I haven't transplanted them yet I was letting them get used to their new home.

Date of experience: February 7, 2022
Virginia
1 review
0 helpful votes
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BrighterBlooms order
February 7, 2022

Fast, easy & great selection. Every order has arrived promptly & has been in great condition

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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Peppermint Peach Trees
February 6, 2022

Trees were in great shape. One is in the ground and Im still looking for that perfect spot for the second. They are beautifully shaped and healthy. Thank you

Date of experience: February 6, 2022
Washington
3 reviews
0 helpful votes
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Excited to see my new plants!
February 5, 2022

These look great, with only a slight amount of twig breakage during shipment. Can't wait to plant them.

Date of experience: February 5, 2022
Massachusetts
1 review
0 helpful votes
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You h
February 7, 2022

You have screwed up my order in any possible way. Never again will I use your services, and tell all my friends to avoid you!

Date of experience: February 5, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are very sorry to hear this! We're going to take a further look and see what has happened!

California
1 review
0 helpful votes
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The replacement avocado tree you sent came out of the box half dead the day the delivery arrived. Just like the first Hass avocado tree. Shipping by slow truck across the country just doesn't work for live plants.
Bill Walzer

Date of experience: February 5, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience and we've reached out privately to make it right!

South Carolina
1 review
0 helpful votes
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First time buyer
February 4, 2022

The order arrived on time and intact. The tree looks healthy.

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
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Good quality products
February 4, 2022

I ordered 4 different items, and 3 of them are doing quite well. One is struggling a little bit, but that might be due to it being delivered on a day where it was only 20 degrees F. I'm hopeful it will bounce back.

Date of experience: February 4, 2022
Indiana
3 reviews
0 helpful votes
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Replacement over tree
February 4, 2022

Replacement ever tree if you buy some trees from the M. Always remember if any new to planting trees its possible to get an extended warranty that is good for an extra year so if you're a new or young at growing trees this would be a good idea It helped us

Date of experience: February 4, 2022
North Carolina
1 review
0 helpful votes
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Great Gift
February 2, 2022

We decided to order a tree for a family member who had a pet pass away as the perfect pet memorial and the first tree we ordered actually couldn't be shipped to the state we were trying to send it to. Customer service was great, they sent us options that would work, were within the same budget and helped us pick a new option that we were even happier with than our original choice! We had a great experience and would definitely recommend and our family member absolutely loves the tree!

Date of experience: February 2, 2022
Colorado
1 review
0 helpful votes
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Received update
February 4, 2022

Sad I have to wait until spring, but looking forward to it.

Date of experience: February 2, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!

Pennsylvania
1 review
0 helpful votes
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Great!
February 2, 2022

I bought 2 pine trees to use for privacy. The trees were exactly what they we're supposed to be. Highly recommend!

Date of experience: February 2, 2022
Georgia
2 reviews
0 helpful votes
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Giant Thujas for my back yard.
January 30, 2022
Updated review

I ended up chatting with a representative and found that to be very helpful. I appreciated the small discount and really that helped us decide to make this first purchase with your company.

Date of experience: January 30, 2022

The shipping seemed a bit expensive, in a day and season...
December 16, 2019
Previous review

The shipping seemed a bit expensive, in a day and season when many are shipping for free. The checkout was easy. I sure hope it grows:-). Thank You

Date of experience: December 16, 2019
Texas
1 review
0 helpful votes
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Bought a few plants!
January 30, 2022

Love the selections and different varieties.
I especially loved my cherry tree & fig tree.

Date of experience: January 30, 2022
South Carolina
1 review
0 helpful votes
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Overpriced
January 31, 2022

This is the same company as Fast growing trees which most people know wildly over charges for plants. If I'd known I'd prefer to have worked with one of the small business owner from Etsy.

Date of experience: January 30, 2022
Oregon
2 reviews
0 helpful votes
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Serious attention to details
January 29, 2022

Well-laid-out Website. Delivery was faster than I expected. Five dwarf gardenia plants arrived undamaged and healthy.

Date of experience: January 29, 2022
Virginia
1 review
0 helpful votes
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Fruit Tree
January 29, 2022

I had a wonderful experience once I made the call to try yo understand why is it we couldn't get a lime/lemon tree in Georgia. Then the representative looked to see what other tree could be shipped to GA and he helped by recommending the Fuji Apples.

Date of experience: January 29, 2022
North Carolina
1 review
0 helpful votes
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Plants look dead
January 29, 2022

Quick and easy with great choices and great prices. When I received the plants they all looked to be dead except the evergreen plants.

Date of experience: January 29, 2022