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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I was unaware that my pawpaw tree wouldn't be self fertile. It was not listed in the description and I would not have bought it if I had known. I had to ask customer service about it and it was confirmed I would need more than one. Other plant descriptions clearly state when a tree needs a pollinator, but this one didn't. Also, the pawpaw tree arrived with thick roots growing through small holes in the bottom of the pot with no way to get it out other than attempting to cut away the plastic and damaging the roots.
The avocado tree I purchased had its leaves turn spotted and brown and then lost 80% of them within a week of arrival despite being repotted, watered, and protected from cold.
This is such a beautiful service
…. I'm praying you ship this tomorrow!
It's a very special birthday
The plants were in excellent shape, already seeing new growth. They are smaller than I was expecting. However they are already showing new growth. I haven't transplanted them yet I was letting them get used to their new home.
Fast, easy & great selection. Every order has arrived promptly & has been in great condition
Trees were in great shape. One is in the ground and Im still looking for that perfect spot for the second. They are beautifully shaped and healthy. Thank you
These look great, with only a slight amount of twig breakage during shipment. Can't wait to plant them.
You have screwed up my order in any possible way. Never again will I use your services, and tell all my friends to avoid you!
We are very sorry to hear this! We're going to take a further look and see what has happened!
The replacement avocado tree you sent came out of the box half dead the day the delivery arrived. Just like the first Hass avocado tree. Shipping by slow truck across the country just doesn't work for live plants.
Bill Walzer
We are so sorry to hear about your experience and we've reached out privately to make it right!
The order arrived on time and intact. The tree looks healthy.
I ordered 4 different items, and 3 of them are doing quite well. One is struggling a little bit, but that might be due to it being delivered on a day where it was only 20 degrees F. I'm hopeful it will bounce back.
Replacement ever tree if you buy some trees from the M. Always remember if any new to planting trees its possible to get an extended warranty that is good for an extra year so if you're a new or young at growing trees this would be a good idea It helped us
We decided to order a tree for a family member who had a pet pass away as the perfect pet memorial and the first tree we ordered actually couldn't be shipped to the state we were trying to send it to. Customer service was great, they sent us options that would work, were within the same budget and helped us pick a new option that we were even happier with than our original choice! We had a great experience and would definitely recommend and our family member absolutely loves the tree!
Sad I have to wait until spring, but looking forward to it.
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
I ended up chatting with a representative and found that to be very helpful. I appreciated the small discount and really that helped us decide to make this first purchase with your company.
The shipping seemed a bit expensive, in a day and season when many are shipping for free. The checkout was easy. I sure hope it grows:-). Thank You
Love the selections and different varieties.
I especially loved my cherry tree & fig tree.
This is the same company as Fast growing trees which most people know wildly over charges for plants. If I'd known I'd prefer to have worked with one of the small business owner from Etsy.
Well-laid-out Website. Delivery was faster than I expected. Five dwarf gardenia plants arrived undamaged and healthy.
I had a wonderful experience once I made the call to try yo understand why is it we couldn't get a lime/lemon tree in Georgia. Then the representative looked to see what other tree could be shipped to GA and he helped by recommending the Fuji Apples.
Quick and easy with great choices and great prices. When I received the plants they all looked to be dead except the evergreen plants.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We have reached out privately and were able to help make this right!