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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Will be nice to see the quality of your products. I'm looking forward to the plants to produce nice fruit and to hopefully the wistera truly is a tree and not a vine.
Came quickly look healthy... I just feel like I may have overpaid for the size.
I received my order for Blue Moon wisteria and was a little disappointed with its overall size. I thought it would be larger; hopefully it won't take too long to get established.
I was nervous about ordering plants online. I'm glad I finally made the plunge. The two avocados are doing well. It's early yet, but I hope to report great growth soon.
It's look really tall but took too long to arrive and the tree was damage and dry
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Felt like it was a bit on the small side. Advertised as one gallon plant but came in a
6"pot. Leaves looked rough. Recommend
Adding a bit of packing paper to protect during shipping.
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Tree looked healthy and was well packaged. It is winter so always a nail biter to see if they "wake up" come Springtime, but so far so good.
Slow shipping, poor tracking, We'll wait and see if the trees survive.
We are so sorry to hear how long your plants took to arrive! We have reached out privately to help with this!
I ordered two plants. They came in the same box, and nearly all of he soil had fallen out of both pots before they arrived. They were shipped on their side, so this is not surprising. I am hoping the plans live.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
We ordered three trees, only received two. The trees were in sad shape, looked super dry. It took over two weeks to receive shipment which I'm sure added to the trees stress and poor condition. The missing tree was a 3-4 foot Nules Clementine. When I called about it, they said they only had 1-2 foot trees left, which was not reflected on the website when ordering. Frustrating.
We are so sorry to hear about your experience! We're glad we were able to help with a refund for the tree and apologize again that we weren't able to ship the right size!
Great, very informative website, and wonderful selection of plants!
I ordered a tree that was described as 6" tall. I figured it would be close, but in fact, it came packaged very well and yup, it was 6' tall. I have planted it in my back yard, and while it's still cold outside, I confident it will be growing on it's own in no time. Would definitely buy again.
It was delivered carefully abd beautifully. I wish they would've rung the bell as it's freezing outside. I'm waiting to pot it in the spring. It came in a great, non plastic pot.
I hope I see clementines this summer!
This is my first time ordering plants online and so far these new members of my family have taken root and seem happy to be here. They arrived so beautifully packed and protected. Such a good experience.
My tree arrived in great shape, thoughtfully packaged insuring its safety. I can't wait to plant it next month so I can enjoy my very own apricots!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!