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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered and received lemon and mandarin and lime trees. Hopefully they will take and grow. They were in good condition
I extremely surprised to receive potted trees. Thr last time I ordered plants online they came as little sticks all tied together that I had to sort out and they mostly ended up dying except a few. I ordered a few fruit trees from BrighterBlooms and they have leaves on them and look beautiful and healthy. The avacodo tree is as tall as me and full of leaves. I just love what I received and will be using BrighterBlooms from now on.
I purchased a gift card…and I gave a gift card. It was a pretty straightforward experience.
That all took place about a month ago. It is now the sixth of January and the weather here is freezing and I get a notice they are delivering my trees. I'm in a total panic. I'm so afraid FedEx will drop them on my doorstep at seven o'clock at night and they will be frozen solid by morning. It showed two days ago they were out for delivery but thankfully they had not arrived. Today I've checked every hour on the hour to see if they showed delivered. About an hour ago Earl comes home and calls me with an urgent tone to his voice and when I go to check what he wants he is standing there holding the box with my trees. He has a concerned look on his face, worried they had been in the cold for several hours. I assure him that's not the case, but then I literally hold my breath as he unboxes them and hands them to me. They look good, not too badly weathered at all.
It's too cold outside to open the greenhouse door unless absolutely necessary and the thought of going outside to put them in pots is not something I can even consider doing today, so they have been unboxed and put in the garage for now. The freezing cold is due to continue through the weekend at least, so hopefully, they will stay warm enough to survive until then.
So what dummy orders citrus trees in the winter in Tennessee. If you hear of another one please let me know. At least it will make me feel better to have some company.
I received my tree and it is blooming flowers on 3 of the 4 different fruits. I'm very impressed
My flowers were arranged lovely. The roses were brown on the tips and didn't open up. The smaller flowers died within the first day or two.
My order came 2 weeks after it was advertised to and i didn't receive any updates or estimated delivery dates until a week after i placed my order
We are so sorry to hear how long your order took to arrive! We have reached out privately to help with this!
The ordering was easy and I was very happy with equality of the product.
Plants arrived quickly, nicely packaged, bigger than expected, and look extremely healthy. Excited to see them grow.
The trees were described as 2-3 feet tall, what I recieved was healthy and good looking but barely 18". I was very disappointed as I was trying to mathc some already established plants with a larger, already established purchase. These were simply not that. But the plants are healthy with good color. I expect they will be fine. Just not the size I expected
We're very sorry to hear that your trees are not the correct height! We have reached out privately to take a look!
Bought a 4 ft Meyer lemon and a 4 ft Lapin's cherry. Both are in great condition. The Meyer lemon was shipped in soil with leaves and lemons. The cherry is bare but potted in soil and is very sturdy. Love them both!
I ordered a hardy fig tree and it was delivered within the promised window ahead of the holidays
It was easy to find what I was looking for and to qualify for free shipping
I described my issue to customer service and received quick and satisfactory results. Thank you!
The tree arrived in great condition. Looking forward to what happens in the next couple of years.
Excellent, great service, safe, protected package, great price, Quick, and easy. Thank you so much.
Great experience. Easy to order and arrived on time. Used the chat function to find out if I the plant I wanted to order was in the correct growing zone.
Convenient. Wide selection. Great customer service.
Tree was shipped promptly and arrived well packaged. Very pleased with the whole experience and would certainly purchase from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!