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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The lemon tree was soaked. I have had it now for over 3 weeks and it is still very wet. Most leaves have fallen off. I will never order a plant on line. However their customer service is excellent
I sent an email describing the poor condition of
The plants
Not much there for the cost. 1gal. Size no mention of height of plant. Turned out to be a pot and 13" stick. Hope it grows into something.
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Plants seem to be in excellent condition. A little disappointed in the size of the shrub. Need to easily and more accurately describe the height/size of plants.
They have fantastic and conscientious customer service, but they really need plant QC, a professional gardener would do.
We are very sorry to hear this! We have reached out privately to help make this right!
Sent the Key Lime Tree to my daughter for her Birthday. Excited for her to receive it.
Received new plant very quickly, as it was a Christmas gift
I got two very small dry dead twigs, not a single bud in sight.
We're sorry to hear about the concerns with your plant! We have reached out privately to help!
I received a very stressed tree out of 3. I had to report and now monitoring for possible replacement.
Excellent customer service. I called to get clarification on a few items before ordering. The woman I spoke with was Very helpful. Although the tree is only a center trunk with a few leaves, I am hopeful it will do well as it appears very healthy.
Very easy and fast. Good online info regarding the plants purchased.
Already show buds on ends of plants. Looking good./
If we see a bloom over the next couple of months, we will be very happy!
Product was exactly what was pictured and very well packaged
A wonderful gift for a gardener who lives in another state.
I want Pedialyte to send this e card to a friend. There was no place to put her information.
I found exactly what I needed for a particular spot in my yard. Ordering procedure was quick and easy and I appreciated the free shipping and coupon for an extra discount.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!