BrighterBlooms.comReviews 4,149

Ordering was easy
Shipment was quick
Tree was badly damaged in transit

Two of the three trees are great but the banana tree looks diseased.

I first ordered the coffee plant as a Christmas gift for my dad. They said shipping would take 3-5 days when in reality, it took 13. When the plant arrived, it was very near death. I emailed the company asking how to get a refund or a new plant and they came back to me immediately. They sent an extremely healthy plant to me and shipping took only 5 days. I am extremely pleased with this company's customer service and product.

I have purchased 3 plants (2 separate orders) - all banana plants.

Love the ease / selection / products. Love the customer service. Love the plants... when they arrive.

So far, first order (of 2 plants) is hanging on by a thread. Second order (1 cold-banana) is doing alright - it's only been about a week - but similar warning signs already present.

ALL plants were (or appeared as such) healthy upon arrival... aside from a broken leaf or two. I admit that I'm not a veteran green-thumb, however my buddies fared POORLY fairly quickly.

Notified customer service early on - they responded QUICKLY and THOROUGHLY... I have no doubt that should I send in the pics I've taken (progressively), they would do what is necessary to fix any issue I had.

The tree leaves were covered with some sort or dirt or soot. It took a very long time to rub it from both sides of the leaves. A solvent would have helped but I didn't know what to use & stuck with warm water. The white rag I used was stained a rust color. I personally think this caused more leaves than usual to fall off the tree when now looks sadly bare.

I'll review again once I receive my plants! Hopefully they'll be as good as the website!

Zone and season specific instructions would have improved the experience.

I've ordered enough plants from you over the yrs that I never worry about quality. If ever a problem I know they will take care of it.

First order was lost in shipping and finally showed up after 12 days. Customer service sent out a second tree immediately upon contact which did show up at the designated arrival time in much better shape.

Fast shipping, and everything looks healthy, here is to hoping I don't kill them with my black thumb

Ot was easy to choose what I wanted but what I got was not what I expected. The tree was dry and frail looking plus there were no buds or a hint that it is a rose tree.

Ordering was easy and plants arrived in good shape.

Very convenient and efficient. It arrived in a good condition.

Good service and very informative on what I needed.

I recently purchased a braided ficus, kumquat and chicago fig plants. There was a bonus swiss cheese plant. The shipment was delayed by three days and arrived damaged. The kumquat plant soil had spilled out and the plant had no soil in the pot with bare roots exposed. This plant was replanted right away, but the leaves withered away and is now dead due to damaged roots and the loss of potting soil. The potting soil for the kumquat was all spilled throughout the packaging. The ficus plant had lost numerous leaves and is still dropping leaves, although I think it will live. The bonus swiss cheese plant is faring the best. I am dissapointed because the kumquat plant was expensive and the condition it arrived in.

Items came in frozen. This was rectified quickly by your support team and replacements sent out when weather an timing permit.

Excellent customer service. I placed my order over the phone and had it delivered at a later date. My tree arrived on time in Excellent condition.

Thank you so much for the beautiful Umbrella Tree it fits perfectly in the space I set up for it and came quickly, packaged nicely. Great service.