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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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The apple tree arrived in great shape and is now in the ground.
Wonderful. Everything arrived on time and looked quite good for winter. Packing was well done.
Received my dwarf North Star cherry. It was in great shape, well grown, robust root ball. Can't wait for spring.
So far, so good! I took a chance by ordering online a gift with a company that I was unfamiliar with and right before Christmas. Not only did it make it in time, but the person receiving the trees was thrilled with them. Thank you!
The blooms ordered were for my daughters house and mine. Hers were fuller with buds, mine were less mature and no buds. Just the luck of the order.
Excellent. Tree arrived 1 day late ( fed x) not BB. Was a little worried because of the cold weather in Wisconsin. Opened the box and the tree was beautiful 5 + feet tall. After a week it turned yellow and started loosing its leave. Talked with Diana about the tree she made a case note and will follow up in 30 days. Told me it was in shock from transfer and it will be fine
Excellent product and well packaged. Excellent condition upon arrival.
Bald trees arrived as stated, will know in the spring if the potted trees survive the winter?!
Tree shifts in box and top branches break off. Needs a way to not shift up and down, just like they have for the side to side.
Trees were packed well and looked healthy. UPS delivered them in the upright position when the box said to keep them on there side.
The trees I purchased were shipped in strong containers which protected them from the typical abuse of shipping. They were healthy plants in excellent condition. They were exactly as specified by this the seller. This was my first experience buying trees on line and I would not hesitate to make this type of purchase in the future.
My order came partially at the first shipment, the 4 osmanthus bushes didn't come. I had to call customer service get them shipped again, don't know where was the first shipment, I asked around my neighbors, no one got it. It must've lost on the way. 4 bushes, one has a lot of holes on the leaves, the other three are fine.
We are so sorry to hear about your experience! We have reached out privately to see how we can help!
The package was left standing up by the delivery service even though the package said otherwise.
The 6 plants inside ended up squeezed to the bottom of the box and a lot of small branches were broken among the blueberries and pomegranate
I planted them and I hope they are going to a
Let's wait and see. Yes we will wait to see how it makes it this spring.
The reason that the plants are arriving dead is because your carrier/method of delivery takes almost 10 days and the plants are dead by the time that they are received. It's unfor
Timely and as ordered. Highly recommended! Will be back in the next few months
Perfect execution on a large order of trees from Brighter blooms. With the exception of one broken limb, everything came quickly and very healthy. All my trees are planted and happy now.
I bought 4 1 gallon cypress trees two are nice two are not. Fig tree kind of small with no leaves
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!