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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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New Mexico
1 review
0 helpful votes
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Apple tree in great shape.
December 21, 2021

The apple tree arrived in great shape and is now in the ground.

Date of experience: December 21, 2021
Washington
1 review
0 helpful votes
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Very pleased!
December 20, 2021

Wonderful. Everything arrived on time and looked quite good for winter. Packing was well done.

Date of experience: December 20, 2021
Oklahoma
1 review
0 helpful votes
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North Star
December 20, 2021

Received my dwarf North Star cherry. It was in great shape, well grown, robust root ball. Can't wait for spring.

Date of experience: December 20, 2021
Florida
1 review
0 helpful votes
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Good Experience
December 20, 2021

So far, so good! I took a chance by ordering online a gift with a company that I was unfamiliar with and right before Christmas. Not only did it make it in time, but the person receiving the trees was thrilled with them. Thank you!

Date of experience: December 20, 2021
North Carolina
1 review
0 helpful votes
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Perfect
December 20, 2021

Great... no problem. I am trying to get 60 characters

Date of experience: December 20, 2021
New York
1 review
0 helpful votes
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ALL GOOD
December 19, 2021

Excellent and healthy plants & trees. Fast and efficient service.

Date of experience: December 19, 2021
Oklahoma
1 review
0 helpful votes
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Great idea
December 21, 2021

The blooms ordered were for my daughters house and mine. Hers were fuller with buds, mine were less mature and no buds. Just the luck of the order.

Date of experience: December 18, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Minnesota
1 review
0 helpful votes
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Cold hardy avocado tree
December 18, 2021

Excellent. Tree arrived 1 day late ( fed x) not BB. Was a little worried because of the cold weather in Wisconsin. Opened the box and the tree was beautiful 5 + feet tall. After a week it turned yellow and started loosing its leave. Talked with Diana about the tree she made a case note and will follow up in 30 days. Told me it was in shock from transfer and it will be fine

Date of experience: December 18, 2021
North Carolina
1 review
0 helpful votes
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Timely
December 18, 2021

Excellent product and well packaged. Excellent condition upon arrival.

Date of experience: December 18, 2021
Tennessee
2 reviews
0 helpful votes
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Wait for spring
December 18, 2021

Bald trees arrived as stated, will know in the spring if the potted trees survive the winter?!

Date of experience: December 18, 2021
Florida
1 review
0 helpful votes
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Plum tree
December 17, 2021

Tree shifts in box and top branches break off. Needs a way to not shift up and down, just like they have for the side to side.

Date of experience: December 17, 2021
California
1 review
0 helpful votes
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Shiping
December 15, 2021
Updated review

Trees were packed well and looked healthy. UPS delivered them in the upright position when the box said to keep them on there side.

Date of experience: December 15, 2021

Was very easy
November 22, 2021
Previous review

Was very easy

Date of experience: November 22, 2021
Texas
1 review
0 helpful votes
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Trees arrived on time in good health.
December 15, 2021

The trees I purchased were shipped in strong containers which protected them from the typical abuse of shipping. They were healthy plants in excellent condition. They were exactly as specified by this the seller. This was my first experience buying trees on line and I would not hesitate to make this type of purchase in the future.

Date of experience: December 15, 2021
Pennsylvania
1 review
0 helpful votes
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Shipment missing
December 15, 2021

My order came partially at the first shipment, the 4 osmanthus bushes didn't come. I had to call customer service get them shipped again, don't know where was the first shipment, I asked around my neighbors, no one got it. It must've lost on the way. 4 bushes, one has a lot of holes on the leaves, the other three are fine.

Date of experience: December 15, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience! We have reached out privately to see how we can help!

Florida
1 review
0 helpful votes
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Packaging
December 15, 2021

The package was left standing up by the delivery service even though the package said otherwise.
The 6 plants inside ended up squeezed to the bottom of the box and a lot of small branches were broken among the blueberries and pomegranate
I planted them and I hope they are going to a

Date of experience: December 15, 2021
Arkansas
1 review
0 helpful votes
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Got here fine.
December 14, 2021

Let's wait and see. Yes we will wait to see how it makes it this spring.

Date of experience: December 14, 2021
California
1 review
0 helpful votes
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Delivery Takes Too Long
December 14, 2021

The reason that the plants are arriving dead is because your carrier/method of delivery takes almost 10 days and the plants are dead by the time that they are received. It's unfor

Date of experience: December 14, 2021
Oregon
1 review
0 helpful votes
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Awesome Experience
December 12, 2021

Timely and as ordered. Highly recommended! Will be back in the next few months

Date of experience: December 12, 2021
Colorado
1 review
0 helpful votes
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Perfect execution
December 10, 2021

Perfect execution on a large order of trees from Brighter blooms. With the exception of one broken limb, everything came quickly and very healthy. All my trees are planted and happy now.

Date of experience: December 10, 2021
Florida
1 review
0 helpful votes
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Cypress trees fig tree
December 10, 2021

I bought 4 1 gallon cypress trees two are nice two are not. Fig tree kind of small with no leaves

Date of experience: December 10, 2021