business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,149

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,144 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Arlene N.
Unfollow Arlene N.
Share Review
Report Review

Satisfied Customer
December 10, 2021

Very good the mango three was delivered in good condition. Thank you.

Date of experience: December 10, 2021
Illinois
2 reviews
0 helpful votes
Follow L.... O.
Unfollow L.... O.
Share Review
Report Review

Exceptional in every way imaginable. Great customer service, Hassle free warranty claims, fast shipping, great plants. I recommend this company to everyone I know and even those I don't know.

Date of experience: December 10, 2021
New York
1 review
0 helpful votes
Follow Charlotte G.
Unfollow Charlotte G.
Share Review
Report Review

Questions answered
December 10, 2021

Ryan via Chat was helpful as was Frederick via phone. As someone who is not knowledgeable about maintaining plants, I found them patient in answering all my questions

Date of experience: December 10, 2021
Missouri
2 reviews
0 helpful votes
Follow Troy W.
Unfollow Troy W.
Share Review
Report Review

Good
December 10, 2021

Very good. Found what I needed and received them quickly. The only issue I saw was the plants were upside down when delivered, not good for the soil in the pots.

Date of experience: December 10, 2021
Virginia
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Share Review
Report Review

Blueberry Bush
December 10, 2021

Received in excellent condition and planted according to directions.

Date of experience: December 10, 2021
California
2 reviews
0 helpful votes
Follow Ryan D.
Unfollow Ryan D.
Share Review
Report Review

Pretty beat up
December 10, 2021

The black pepper vine and tea plant I ordered were pretty beat up in shipping process. The tea plant will survive but the vine doesn't look like it will survive.

Date of experience: December 10, 2021
Texas
2 reviews
0 helpful votes
Follow Chara I.
Unfollow Chara I.
Share Review
Report Review

Healthy
December 9, 2021

All three plants that I ordered in Mid-November came about a week later. The plants were large and beautiful and healthy. Since I bought them on sale I could afford larger than anticipated. The 7 gallon lilac has 10-15 branches about 15" - 18" tall. I was amazed. The 1 gallon purple smoke tree is strong and even though we've had a cold snap, the leaves are still beautiful. The 2 quart Love Hydrangea has such large green leaves. Can't wait to see them all grow and bloom.
I always buy Root Rocket for all my plants. I've seen such beautiful growth from all the plants. I know the roots must be doing better than plants that were already here without it.

Date of experience: December 9, 2021
California
1 review
0 helpful votes
Follow Ekaterina E.
Unfollow Ekaterina E.
Share Review
Report Review

Nice experience
December 9, 2021

Thanks a lot, I liked shopping very much. Waiting impatiently for our new plants to progress.

Date of experience: December 9, 2021
New Jersey
1 review
0 helpful votes
Follow Carole Z.
Unfollow Carole Z.
Share Review
Report Review

Fast, efficient
December 9, 2021

Slightly smaller tree than expected but in good shape

Date of experience: December 9, 2021
California
1 review
0 helpful votes
Follow Marion B.
Unfollow Marion B.
Share Review
Report Review

Hardy trees
December 8, 2021

The trees all came in very good shape and we are satisfied

Date of experience: December 8, 2021
Alabama
2 reviews
0 helpful votes
Follow Teena V.
Unfollow Teena V.
Share Review
Report Review

Good tree order experience!
December 7, 2021

Bought a unique variety of crabapple tree, for a landscaping project centerpiece. Arrived on time, well packaged & healthy appearance.

Date of experience: December 7, 2021
Florida
2 reviews
1 helpful vote
Follow Victoria V.
Unfollow Victoria V.
Share Review
Report Review

Nice
December 7, 2021

Beautiful flowers! Nice quality and fast delivery!

Date of experience: December 7, 2021
Missouri
1 review
0 helpful votes
Follow Caroline U.
Unfollow Caroline U.
Share Review
Report Review

Not what I expected
December 7, 2021

My plant arrived via USPS in a broken box with a dead looking plant (three small limbs less than 1/4" diameter) in a small (4"square) container while the description said a gallon planter was being shipped. The leaves don't look like the plant I ordered (there were 3 dead leaves on the twig I received) but I will find out once (if) the bush takes hold and turns green in the spring. I have friends who order bushes on line and they arrive FEDEX or UPS and are in good shape with plenty of soil in an appropriate size planter. My experience was definitely not that and makes me wary to buy plants online ever again.

Date of experience: December 7, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!

Maryland
1 review
0 helpful votes
Follow EL V.
Unfollow EL V.
Share Review
Report Review

Perfect
December 6, 2021

Fast delivery and came in perfect and healthy condition.

Date of experience: December 6, 2021
California
1 review
0 helpful votes
Follow Marilyn L.
Unfollow Marilyn L.
Share Review
Report Review

Happy and satisfied Customer.
December 6, 2021
Updated review

Very pleased with the product and the service.
Little difficulty entering credit card.

Date of experience: December 6, 2021

Little difficulty entering credit card
November 15, 2021
Previous review

Little difficulty entering credit card.

Date of experience: November 15, 2021
Canada
1 review
0 helpful votes
Follow Dawne L.
Unfollow Dawne L.
Share Review
Report Review

Tropicals in the Northwest?
December 5, 2021

Just praying that the plant thrives and produces fruit as it is a gift.

Date of experience: December 5, 2021
South Carolina
1 review
0 helpful votes
Follow Linda Q.
Unfollow Linda Q.
Share Review
Report Review

Was amazed how quickly I received!
December 5, 2021

Easy to navigate! Quick delivery! Palm seemed to be healthy and full!

Date of experience: December 5, 2021
Michigan
3 reviews
0 helpful votes
Follow Darcel J.
Unfollow Darcel J.
Share Review
Report Review

Tree Delivered Intact
December 4, 2021

Easy check out process, great choices, my order was received in good time and in excellent condition. It was a gift and the person was excited to see the tree was blooming already!

Date of experience: December 4, 2021
Michigan
1 review
0 helpful votes
Follow Janet V.
Unfollow Janet V.
Share Review
Report Review

Money Tree was a gift
December 7, 2021

Money Tree was sent to me in CA from sister in Michigan, the tree was to be delivered between 3-4 days after order was placed on November 13,2021, tree was delivered a week and a half later. Tree was not in good condition, leaves were wilted, but I recently spoke to a Brighter Blooms Associate, who told me that perhaps the tree might have been in shock and to give the tree some time to adjust in new environment and see how the tree adapts, if the tree doesn't get better within 3-4 weeks from the time of delivery, Brighter Blooms may deliver a healthier tree to me.

Date of experience: December 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how the money tree arrived but glad we were able to help! Please keep us posted on how it's doing so we can assist with a replacement if it does not recover!

Georgia
2 reviews
0 helpful votes
Follow Jean C.
Unfollow Jean C.
Share Review
Report Review

New tree
December 4, 2021
Updated review

Easy shopping. Price was very reasonable. I hope spring will wake the tree up

Date of experience: December 4, 2021

Going to payment method twice and why is my phone #...
November 17, 2021
Previous review

Going to payment method twice and why is my phone # needed. Please don't give my phone # out

Date of experience: November 13, 2021

Easy to look at your plants, will see if my plants...
October 22, 2021
Previous review

Easy to look at your plants, will see if my plants come to me correctly in the mail

Date of experience: October 22, 2021