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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Very good the mango three was delivered in good condition. Thank you.
Exceptional in every way imaginable. Great customer service, Hassle free warranty claims, fast shipping, great plants. I recommend this company to everyone I know and even those I don't know.
Ryan via Chat was helpful as was Frederick via phone. As someone who is not knowledgeable about maintaining plants, I found them patient in answering all my questions
Very good. Found what I needed and received them quickly. The only issue I saw was the plants were upside down when delivered, not good for the soil in the pots.
Received in excellent condition and planted according to directions.
The black pepper vine and tea plant I ordered were pretty beat up in shipping process. The tea plant will survive but the vine doesn't look like it will survive.
All three plants that I ordered in Mid-November came about a week later. The plants were large and beautiful and healthy. Since I bought them on sale I could afford larger than anticipated. The 7 gallon lilac has 10-15 branches about 15" - 18" tall. I was amazed. The 1 gallon purple smoke tree is strong and even though we've had a cold snap, the leaves are still beautiful. The 2 quart Love Hydrangea has such large green leaves. Can't wait to see them all grow and bloom.
I always buy Root Rocket for all my plants. I've seen such beautiful growth from all the plants. I know the roots must be doing better than plants that were already here without it.
Thanks a lot, I liked shopping very much. Waiting impatiently for our new plants to progress.
Slightly smaller tree than expected but in good shape
The trees all came in very good shape and we are satisfied
Bought a unique variety of crabapple tree, for a landscaping project centerpiece. Arrived on time, well packaged & healthy appearance.
Beautiful flowers! Nice quality and fast delivery!
My plant arrived via USPS in a broken box with a dead looking plant (three small limbs less than 1/4" diameter) in a small (4"square) container while the description said a gallon planter was being shipped. The leaves don't look like the plant I ordered (there were 3 dead leaves on the twig I received) but I will find out once (if) the bush takes hold and turns green in the spring. I have friends who order bushes on line and they arrive FEDEX or UPS and are in good shape with plenty of soil in an appropriate size planter. My experience was definitely not that and makes me wary to buy plants online ever again.
Very pleased with the product and the service.
Little difficulty entering credit card.
Little difficulty entering credit card.
Just praying that the plant thrives and produces fruit as it is a gift.
Easy to navigate! Quick delivery! Palm seemed to be healthy and full!
Easy check out process, great choices, my order was received in good time and in excellent condition. It was a gift and the person was excited to see the tree was blooming already!
Money Tree was sent to me in CA from sister in Michigan, the tree was to be delivered between 3-4 days after order was placed on November 13,2021, tree was delivered a week and a half later. Tree was not in good condition, leaves were wilted, but I recently spoke to a Brighter Blooms Associate, who told me that perhaps the tree might have been in shock and to give the tree some time to adjust in new environment and see how the tree adapts, if the tree doesn't get better within 3-4 weeks from the time of delivery, Brighter Blooms may deliver a healthier tree to me.
We're so sorry to hear how the money tree arrived but glad we were able to help! Please keep us posted on how it's doing so we can assist with a replacement if it does not recover!
Easy shopping. Price was very reasonable. I hope spring will wake the tree up
Going to payment method twice and why is my phone # needed. Please don't give my phone # out
Easy to look at your plants, will see if my plants come to me correctly in the mail
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!