business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,149

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,144 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Ratna X.
Unfollow Ratna X.
Share Review
Report Review

Beautiful
December 3, 2021

Easy and convenient and instructions were easy. Perfect for someone who has everything

Date of experience: December 3, 2021
Virginia
3 reviews
0 helpful votes
Follow Patricia N.
Unfollow Patricia N.
Share Review
Report Review

Easy peasy
December 3, 2021

Ordered a Japanese snowbell tree to replace one that met an unfortunate end. The dormant tree was delivered to my house in a timely manner, was the appropriate size, and was well-packed. We planted it right away. Now we wait for Spring...

Date of experience: December 3, 2021
California
1 review
0 helpful votes
Follow Matt H.
Unfollow Matt H.
Share Review
Report Review

Banana plants - Great, but...
December 3, 2021

The 2 Java Blue banana plants I ordered came as scheduled. They were good size (I paid extra for the taller plants) and well packaged. Some of the leaves were damaged, but I just cut those off and had no issue. I repotted and put indoors for the winter. Luckily I keep my new plants separate from existing plants for a while after they arrive, because a few days after warming up indoors, they had spider mites. I moved them outside and treated them with neem oil. Not as good a way for them to spend the winter, but they should survive fine.

In my experience about 1 in 4 plants I get from a nursery come with some kind of pest, so the spider mites were not a surprise, although they were a disappointment. Without the mites I would rate the plants a 4 star (too expensive to rate a 5).

Date of experience: December 3, 2021
California
1 review
0 helpful votes
Follow Alan X.
Unfollow Alan X.
Share Review
Report Review

Wonderful company
December 3, 2021

Great customer service every time I call. My plants look great.

Date of experience: December 3, 2021
New Jersey
3 reviews
1 helpful vote
Follow Britton H.
Unfollow Britton H.
Share Review
Report Review

Worried tree is unhealthy
December 3, 2021

Tree leaves had holes in them and not sure if this is disease or something else. Hopefully it survives

Date of experience: December 3, 2021
New York
1 review
0 helpful votes
Follow Estrella Z.
Unfollow Estrella Z.
Share Review
Report Review

Beautiful
December 3, 2021

The plant was very healthy and exactly as pictured. The seller did a fantastic job of packaging the plant for shipping.

Date of experience: December 3, 2021
Ohio
1 review
0 helpful votes
Follow Lauren Y.
Unfollow Lauren Y.
Share Review
Report Review

I was told the tree would be delivered on a certain date, a Sunday. Of course, it didn't arrive because it was a Sunday! I tried contacting the company via email, chat on their site, and telephone. Never got any sort of response. Frustrating.

Date of experience: December 2, 2021

Can't wait to receive the tree!
November 11, 2021
Previous review

Can't wait to receive the tree!

Date of experience: November 11, 2021
California
1 review
0 helpful votes
Follow Elton F.
Unfollow Elton F.
Share Review
Report Review

Tree Quest
December 2, 2021
Updated review

Easy to order and previous year's experience was very successful in spite of great distance which was critical in placing healthy new tree before spring.

Date of experience: December 2, 2021

Am following up after my discussion on phone with your...
January 2, 2021
Previous review

Am following up after my discussion on phone with your lady. All has gone well.

Date of experience: January 2, 2021
Illinois
1 review
0 helpful votes
Follow Alison U.
Unfollow Alison U.
Share Review
Report Review

Satisfied
December 2, 2021
Updated review

Wanted to include a note with shipment. There was no where to add a message

Date of experience: December 2, 2021

Wanted to include a note with shipment
November 10, 2021
Previous review

Wanted to include a note with shipment.

Date of experience: November 10, 2021
Virginia
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

Coffee tree
December 1, 2021
Updated review

Very healthy green. A bit smaller than I thought it would be but for the price it is an excellent buy.

Date of experience: December 1, 2021

FROST GARDENIA
June 13, 2021
Previous review

FAST service! Plants arrived in very good condition. They are now profusely flowering and the scent is fantastic! Could not be happier. Presently we are considering purchasing a Gardenia tree(s).
Sincerely, Bob

Date of experience: June 13, 2021

FAST service
May 22, 2021
Previous review

FAST service

Date of experience: May 22, 2021
Massachusetts
2 reviews
0 helpful votes
Follow Martin W.
Unfollow Martin W.
Share Review
Report Review

Great guarantee
December 1, 2021

We purchased 12 3-4' Wichita Blue junipers. One was looking a bit sad when it arrived and got worse after planting. I called Brighter Blooms and they immediately sent out a replacement, free of charge with no questions asked. Great service.

Date of experience: December 1, 2021
Virginia
1 review
0 helpful votes
Follow Jeff L.
Unfollow Jeff L.
Share Review
Report Review

Great to deal with
December 1, 2021

Plants are exactly as described. Well packaged. Fast shipping.

Date of experience: December 1, 2021
Maryland
1 review
0 helpful votes
Follow Anonymous E.
Unfollow Anonymous E.
Share Review
Report Review

Perfect gift in a pinch
November 30, 2021

I bought a fig tree for my mom for her birthday. Brighter blooms was the only online retailer that had the tree i wanted in stock and ready to ship. It shipped within 2 days and arrived within 5.

Date of experience: November 30, 2021
California
1 review
0 helpful votes
Follow MJ Q.
Unfollow MJ Q.
Share Review
Report Review

Satisfied customer
November 29, 2021

Easy to order and items ordered arrived on time.
Thank you!

Date of experience: November 29, 2021
Florida
2 reviews
0 helpful votes
Follow Keith V.
Unfollow Keith V.
Share Review
Report Review

Beautiful roses
November 29, 2021
Updated review

My 6th order... stupendous service and quality blooms! Wonderful!

Date of experience: November 29, 2021

Roses
November 27, 2021
Previous review

Brilliant roars. Already in bloom after planting. Healthy and disease free

Date of experience: November 27, 2021
Tennessee
1 review
0 helpful votes
Follow Kevin A.
Unfollow Kevin A.
Share Review
Report Review

Smaller than expected
November 29, 2021

Easy to view and place order.
I expected a six foot tree with limbs for that price. I received a six foot tree with just a skinny trunk.

Date of experience: November 29, 2021
California
1 review
0 helpful votes
Follow patricia X.
Unfollow patricia X.
Share Review
Report Review

Perfect sight
November 28, 2021

For doing gardening experiences over the internet is truly a blooming intimacy. Plants arrived losing leaves but that's normal, they came tall, sturdy, and undamaged. The spring season will have the final say.

Date of experience: November 28, 2021
West Virginia
1 review
0 helpful votes
Follow Gail L.
Unfollow Gail L.
Share Review
Report Review

Avocado tree
November 28, 2021

My condo avocado arrived in fairly good condition. It does appear to be a delicate plant. I called customer service for repotting advice. They were informative, advised me to repot. I have and the plant is doing well.

Date of experience: November 28, 2021
South Carolina
1 review
0 helpful votes
Follow Jeanola F.
Unfollow Jeanola F.
Share Review
Report Review

Great purchase
November 28, 2021

Very happy with my purchase so far! Excited about my purchase.

Date of experience: November 28, 2021
Utah
1 review
0 helpful votes
Follow Stacie N.
Unfollow Stacie N.
Share Review
Report Review

Rose of Sharon tree
November 27, 2021

The tree was delivered within timeframe it said. When I opened the box and gently pulled the tree out it had about 3 or 4 branches bent and broken. It was only 3 ft. Tall and I had to use duct tape to straighten out the bent branches. I hope the tree survives.

Date of experience: November 27, 2021